Major frustration! "invalid registration code"

I am trying to open my Music Creator 6 touch. I have the product registered on my accounts page but it says 
"Z3TA+ 2 - Steam" instead of "Music Creator 6 Touch", which seems weird even though that is the serial number I pulled
from steam for Music Creator 6 touch. I coppied and pasted the registration code so I dont see how I could have entered it incorrectly. 

I put in a support ticket but I was thinking that I may have registered it to a different account by mistake but it is in my products page. 

thanks for any help