Mixstrip modules not showing

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Soundwise
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2015/05/29 06:11:35 (permalink)

Mixstrip modules not showing

I have installed the MC7 with all available content and I don't see any modules in the mixstrip but the EQ. Where is the Grit, Space and Max?
 

 
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    Beagle
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    Re: Mixstrip modules not showing 2015/05/29 09:01:38 (permalink)
    I answered you in the other thread you posted the question in. 
     
    but basically you just have to right click on the header of the EQ to get a menu allowing you to INSERT a module.

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    #2
    Soundwise
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    Re: Mixstrip modules not showing 2015/05/29 15:21:44 (permalink)
    Beagle
    I answered you in the other thread you posted the question in. 
     
    but basically you just have to right click on the header of the EQ to get a menu allowing you to INSERT a module.

    I tried every possible mouse click prior to posting in this forum. I can't insert or replace a module with a mouse click. The workaround is to load a track template which contains all 4 mixstrip modules and save it as a MS preset.
    I don't find it very convenient though so I'm looking for a better solution.
     
    #3
    scook
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    Re: Mixstrip modules not showing 2015/05/29 15:27:14 (permalink)
    Try running a VST reset. These instructions are for X3 but it works the same in MC7 http://www.cakewalk.com/S...ommended-for-Upgraders
    #4
    Soundwise
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    Re: Mixstrip modules not showing 2015/05/29 15:47:29 (permalink)
    scook
    Try running a VST reset. These instructions are for X3 but it works the same in MC7 http://www.cakewalk.com/S...ommended-for-Upgraders




    That didn't work either. I'll try the full reinstall with a registry clean up. If that won't help I'll be looking for developers assistance.
     
    #5
    Soundwise
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    Re: Mixstrip modules not showing 2015/05/29 16:05:29 (permalink)
    Full reinstall didn't work. I mean, I cleaned everything - registry, system/user folders from all the traces of the previous installation. The reinstalled app has the same problem - the modules cannot be inserted or replaced with a mouse click.
     
     
    post edited by Soundwise - 2015/05/29 16:14:30
    #6
    Beagle
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    Re: Mixstrip modules not showing 2015/05/29 19:40:43 (permalink)
    I think you're probably going to need to contact tech support.  

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    #7
    Soundwise
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    Re: Mixstrip modules not showing 2015/05/31 20:02:06 (permalink)
    Beagle
    I think you're probably going to need to contact tech support.  


    Well, I have. No reply so far.
     
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    Beagle
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    Re: Mixstrip modules not showing 2015/05/31 20:48:12 (permalink)
    I'm sorry to hear that.  I hope they answer you soon.

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    Lance Riley [Cakewalk]
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    Re: Mixstrip modules not showing 2015/06/01 12:17:39 (permalink)
    Soundwise
    Beagle
    I think you're probably going to need to contact tech support.  


    Well, I have. No reply so far.
     



    I sent a message to Tech Support to make sure they got your email. You should get a reply today or tomorrow. Keep in mind that we are not open during the weekends and do sometimes get a lot of mail to respond to on Mondays so it can take an extra day if that's the case but usually we get through most mail on the same day it's received. 
     
    Do you own any other Cakewalk products that are currently installed? Also when you open the app do you see a blue message in the bottom left corner that plug-ins have been scanned?

    Lance Riley
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    #10
    Lance Riley [Cakewalk]
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    Re: Mixstrip modules not showing 2015/06/01 12:58:55 (permalink)
    Sorry the Blue Pop-up notifications are in the bottom right corner. They look like this:
     


    Lance Riley
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    #11
    Soundwise
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    Re: Mixstrip modules not showing 2015/06/04 08:03:25 (permalink)
    Lance Riley [Cakewalk]
     
     
    I sent a message to Tech Support to make sure they got your email. You should get a reply today or tomorrow. Keep in mind that we are not open during the weekends and do sometimes get a lot of mail to respond to on Mondays so it can take an extra day if that's the case but usually we get through most mail on the same day it's received. 
     
    Do you own any other Cakewalk products that are currently installed? Also when you open the app do you see a blue message in the bottom left corner that plug-ins have been scanned?




    Thank you for your assistance, Lance! I've recieved a message from the Tech Support.
    Yes, I see the pop-up VST Scan message, and no, no other Cakewalk products yet. I enjoy using the MC7, so if need be I 'll get its bigger brother. ) But first we gotta find a way to fix this mixstrip issue.
     
    #12
    Soundwise
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    Re: Mixstrip modules not showing 2015/06/18 13:34:06 (permalink)
    The issue is now solved! The Cakewalk user support is plain awesome! It was really tricky to figure out what's blocking the mixstrip modules from showing upon a mouse click, but we've finally traced and solved it.  Thanks to the Cakewalk support team and especially Joe Connor for all the patience, knowledge and support you provide!
     
    #13
    57Gregy
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    Re: Mixstrip modules not showing 2015/06/19 09:52:14 (permalink)
    Cool.
    What was the solution, in case someone else has the problem?

    Greg 
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    charlyg
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    Re: Mixstrip modules not showing 2015/06/19 09:56:05 (permalink)
    The two quickest ways to get an answer about any CW product.
    1. This forum
    2. Call CW
    They vary on which is quicker. Neither is painful. We're talkin minutes !
    post edited by charlyg - 2015/06/19 10:04:02

     
     
    #15
    Beagle
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    Re: Mixstrip modules not showing 2015/06/22 08:39:33 (permalink)
    There's no phone support provided for Music Creator software.  Only email support.
     
    http://www.cakewalk.com/Support/Contact

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    #16
    Soundwise
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    Re: Mixstrip modules not showing 2015/06/23 06:14:58 (permalink)
    57Gregy
    Cool.
    What was the solution, in case someone else has the problem?


    I've experimented with the Cakewalk content folder location and figured out that the problem with the MS modules exists only when the content folder is on a different physical HDD. (e.g., a logical partition on the second HDD). When the content is installed on the same drive whether in the system partition or in some other folder on a different logical partition I get no problems with the mixstrip or project templates.
     
    #17
    Beagle
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    Re: Mixstrip modules not showing 2015/06/23 08:32:50 (permalink)
    Soundwise
    57Gregy
    Cool.
    What was the solution, in case someone else has the problem?


    I've experimented with the Cakewalk content folder location and figured out that the problem with the MS modules exists only when the content folder is on a different physical HDD. (e.g., a logical partition on the second HDD). When the content is installed on the same drive whether in the system partition or in some other folder on a different logical partition I get no problems with the mixstrip or project templates.
     

    thank you very much for letting us know in case someone else has this problem.
     
    you should submit that as a Problem Report.  it should not work that way.
     
    http://www.cakewalk.com/Support/Contact/Problem-Report

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    #18
    scook
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    Re: Mixstrip modules not showing 2015/06/23 10:31:57 (permalink)
    FWIW, I installed MC7 on C: and my "Cakewalk Content" is on N:, different physical drive on my PC and the Mixstrip works OK here.
    #19
    Soundwise
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    Re: Mixstrip modules not showing 2015/06/23 11:30:06 (permalink)
    scook
    FWIW, I installed MC7 on C: and my "Cakewalk Content" is on N:, different physical drive on my PC and the Mixstrip works OK here.


    Apparently, not the case with me. Go figure!
     
    #20
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