RichBtt63
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Monthly Subscription
Anyone else been charged for their monthly subscription ?
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chuckebaby
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Re: Monthly Subscription
2017/11/27 18:25:24
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i believe books are closed, as well as the cakewalk store.
i am curious though similar to you if users are still being charged, that would be horrible.
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Mike Real
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Re: Monthly Subscription
2017/11/27 18:52:34
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YES I just received an email notification with a charge for December! I'm very annoyed. you can't tell me any good reason or excuse. I hate to say it but Crooks? I'm waiting for a response from cakewalk, but I do not expect a reasonable explanation for the charge. you can't tell me that it takes time to close subscriptions... I'm waiting for some bull response
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danbottomburp
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Re: Monthly Subscription
2017/11/27 19:13:46
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I was also charged yesterday, I've already asked cleverbridge for a refund, they said they have asked cakewalk to approve the refund.
Either way, if they do not approve I will just take it up with my bank and get refunded that way.
Will edit and update in due course
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SWANG
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Re: Monthly Subscription
2017/11/28 08:17:54
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I was charged as well. Emailed support for advisement. Keep you posted...
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celopadua
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Re: Monthly Subscription
2017/11/28 10:19:47
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I was also charged last week, and am waiting for a response from cakewalk.
If they don't answer by the end of the week, I will issue a refund complaint with my credit card company so they can retieve the funds from cleverbridge for "fail to deliver the paid service".
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RichBtt63
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Re: Monthly Subscription
2017/11/28 12:51:01
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My payments are with PayPal so I can always hit the dispute button for us all
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Cat Cave
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Re: Monthly Subscription
2017/11/28 14:05:35
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I received this from support:
"Charges should have already stopped. Let us know if they haven't.
SONAR will continue to function unlocked."
Keith Albright
Product Support
Cakewalk, Inc.
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John T
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Re: Monthly Subscription
2017/11/28 14:12:30
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Hmm. I just followed the link to cancel in the payment emails, but it just takes me to the close down announcement page. Doesn't seem to be any way to cancel from the customer end. I'm sure nobody's got any ill intent, but all the same, I don't like that.
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guitarwiz1
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Re: Monthly Subscription
2017/11/28 15:19:08
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I don't even see the option to cancel my subscription anymore.
My bill date is 12/4/17 so I guess I have to wait and see.
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rmfegley
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Re: Monthly Subscription
2017/11/28 15:35:21
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I went directly to the Cleverbridge website and messaged customer support asking them how to stop the subscription since the way they describe in their FAQ (via the link in your invoice emails) does not work and redirects to the Cakewalk closure announcement. Waiting to hear back.
EDIT: It also just occurred to me that since my payment is billed to a checking account that I have solely for online transactions (to avoid fraud) and to which I transfer funds only when making a purchase or when a payment is scheduled, I can just stop the transfer to that account on the day my Cakewalk payment occurs and it will be declined.
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RobP
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Re: Monthly Subscription
2017/11/28 16:59:17
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I cancelled mine at the Paypal end. Just got an email from Cakewalk saying my latest sub (today) has not been paid......
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karhide
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Re: Monthly Subscription
2017/11/28 17:02:45
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Looks like no one at Cakewalk told Cleverbridge or the users what is happening other than the one post from Noel.
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SWANG
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Re: Monthly Subscription
2017/11/28 17:27:41
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Update: Cakewalk customer service responded this morning saying they were on it.
Update: cleverbridge just issued me a refund.
Thank you CWCS...
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John T
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Re: Monthly Subscription
2017/11/28 18:02:29
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OK, I've just been charged. Who do I have to contact about it?
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kenny@vhprecords.com
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Re: Monthly Subscription
2017/11/28 19:27:31
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I got charged on the 9th of November so what happens there? Who should I contact about a refund? How do I cancel future charges?
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Re: Monthly Subscription
2017/11/28 19:37:50
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Hi Everyone, My apologies for any confusion. All existing monthly subscriptions will be auto-cancelled before the month is over. If you need a refund for the month of November you can contact either Cleverbridge or Digital River. If you are not sure you can reach out to us and we can get it sorted on your behalf. Fair warning: we are backed up so I can't promise a fast response. Thank you all for your support.
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John T
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Re: Monthly Subscription
2017/11/28 21:12:46
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You know Willy, I don't want to be kicking anyone when they're down, but come on. This won't do. No means to directly cancel payments, and a company that was closing didn't cancel either at their end, and can't promise sorting it out quickly. There aren't even contact details for cleverbridge in the emails I've got; all links point back to Cakewalk store, which points to the announcement screen. I'd be amazed if you told me you thought this was an adequate way of handling the situation.
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rmfegley
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Re: Monthly Subscription
2017/11/29 00:20:06
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Received a reply from Cleverbridge, they cancelled my subscription directly. This whole deal seems like a clusterflop, to paraphrase the TV edit of a Clint Eastwood movie
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sharke
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Re: Monthly Subscription
2017/11/29 00:23:04
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rmfegley
I went directly to the Cleverbridge website and messaged customer support asking them how to stop the subscription since the way they describe in their FAQ (via the link in your invoice emails) does not work and redirects to the Cakewalk closure announcement. Waiting to hear back.
EDIT: It also just occurred to me that since my payment is billed to a checking account that I have solely for online transactions (to avoid fraud) and to which I transfer funds only when making a purchase or when a payment is scheduled, I can just stop the transfer to that account on the day my Cakewalk payment occurs and it will be declined.
Would the bank not charge you a fee in the case of a payment being declined?
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rmfegley
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Re: Monthly Subscription
2017/11/29 00:34:14
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sharke
Would the bank not charge you a fee in the case of a payment being declined?
No, I never have been in what is essentially a debit card transaction.This happened just last month, a web hosting autorenewal was declined because I forgot to transfer money into the account. The payment failed, I just went to my web host account page and made the payment directly a couple of day later, no fees charged. Can't say how anyone else's bank would handle it, but it's never been a problem with any bank I've used. I think it's just treated like going to the grocery store to buy milk if I didn't have enough money in my account, or trying to withdraw money that isn't there at an ATM. Transaction declined, oops. An electronic check might be treated differently. Anyway, Cleverbridge replied that they had cancelled my subscription directly, anyone worried about it might want to go that route.
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John T
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Re: Monthly Subscription
2017/11/29 09:55:15
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Thinking about this some more, I bet there are at least some monthly members users who aren't pro-active audio forum readers. Are they just going to have their payments taken until they notice something is up?
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Re: Monthly Subscription
2017/11/29 19:04:17
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A FAQ has been posted with contact information here: http://www.cakewalk.com/Support/Knowledge-Base/2016000087/Gibson-Cakewalk-Announcement-FAQ Perhaps I wasn't clear enough in my post. Every single subscription is in the process of being auto-cancelled. We did it at fast as we can. I apologize it could not be done faster, it is not entirely within our control. Additionally everyone that was on a monthly plan and has not yet reached 12 payments has been taken care of so that they can continue using SONAR.
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John T
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Re: Monthly Subscription
2017/11/29 19:22:25
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OK. I'd still like to get the payment that went out yesterday back, though. Not had a response from either cleverbridge or cakewalk support, have contacted both through the formal channels.
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dnelson1971
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Re: Monthly Subscription
2017/11/29 19:39:01
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Willy Jones [Cakewalk]
Additionally everyone that was on a monthly plan and has not yet reached 12 payments has been taken care of so that they can continue using SONAR.
Can you explain this further? I am on a monthly payment plan which I have just started last month. Can I expect my payments to continue as scheduled through Digital River? Will I ever be able to reach full ownership or should I cancel it now? The FAQ on this adds more questions than it answers. Thanks for any insight you can provide.
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guitarwiz1
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Re: Monthly Subscription
2017/11/29 20:57:52
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dnelson1971
Willy Jones [Cakewalk]
Additionally everyone that was on a monthly plan and has not yet reached 12 payments has been taken care of so that they can continue using SONAR.
Can you explain this further? I am on a monthly payment plan which I have just started last month. Can I expect my payments to continue as scheduled through Digital River? Will I ever be able to reach full ownership or should I cancel it now? The FAQ on this adds more questions than it answers. Thanks for any insight you can provide.
This concerns me as well. I was only two payments from full ownership. Now my subscription is set to expire in June 2018. What happens in June?
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Karyn
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Re: Monthly Subscription
2017/11/29 21:04:35
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I'm under the impression the Bakers are working through monthly subscribers fixing accounts so nothing expires....
I may be wrong though... it has been known...
No, really...
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Re: Monthly Subscription
2017/11/29 21:08:09
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dnelson1971
Can you explain this further? I am on a monthly payment plan which I have just started last month. Can I expect my payments to continue as scheduled through Digital River? Will I ever be able to reach full ownership or should I cancel it now? The FAQ on this adds more questions than it answers. Thanks for any insight you can provide.
No your payments will stop. Yes you will be able to keep using SONAR.
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Re: Monthly Subscription
2017/11/29 21:10:24
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☄ Helpfulby chordtone 2017/11/30 18:14:34
guitarwiz1
I was only two payments from full ownership. Now my subscription is set to expire in June 2018.
What happens in June?
You are a full owner now and fully unlocked. Your payments will stop soon. We chose June 2018 as the expiration date to give ourselves wiggle room in case we need to release an update. Picking a date in the future means you will qualify for any SONAR update released between now and June.
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guitarwiz1
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Re: Monthly Subscription
2017/11/29 21:24:28
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So I've been paying for Sonar for the past ten months and Joe Schmoe just bought his last week, and only made one payment. But everybody gets to keep their versions and continue using it.
"That's fair."
I would suggest a free upgrade, but what would the Platinum Subscribers get?
I'm happy with the version I have now, but if I had known how things were going to transpire. I would have upgraded early instead of waiting to pay off my current version.
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