My first pro channel anomaly since installing x1c update

Here I am among the afflicted LOL. I was working on a new project in the tracking phase. I wanted to eq the guitar track so I could hear the vocals better since is was a softly sung part. I opened pro channel in the CV and enabled the eq. Then I started moving the gain knob and nothing was happening. I added a huge boost and swept the freq bands and nothing. Disabled and enabled the eq and no change. Closed the project and opened again and still nothing. I enabled the compressor and bam there was both the compressor and the eq. I filed a problem report although I can't reproduce it at will. Just posting here to vent for a min.

Funny, same here. The EQ wouldn't work at all until I added an effect in the effects bin, then the ProChannel EQ started working. I didn't file a report because I could not reproduce it.

Tom Riggs


Panup did you happen to notice when it was not working if the green "light" next to the on/off button on the PC EQ was flashing to show there was signal?

I did not check... I try to remember it next time (that hopefully never comes again!).

i had a problem last night, tried activating the pro channel on master bus, turned eq on, feck all happened, them turned comp on, feck all happened, closed sonar down, re started, loaded project, tried again, still feck all, then loaded a pre set and the pro channel became activated

probably save a lot of hassle if it was just a vst plug-in to load in fx bin

I use the Vienna Suite plug-ins alot.... they're all 64bit and sound great. they work reliably, unlike the 'not so' pro channel. At least the Sonitus EQ worked in 8, now, what a waste to have to dig and plug in EQs/comp because the pro channel won't work reliably. Not to mention you could re-enable the Sonitus EQ AFTER you had frozen your synth tracks. (Everyone knows that Tracking and Mixing are 2 Different stages that don't Usually happen at the same time.)

Tom Riggs

My problem report was changed to "contact tech support" they believe I have a system specific problem that they can help me correct. I have contacted the email support with plenty of detail. Not sure what is to gain since I can't reproduce it. Come on system specific? On mine and lots of other systems..... I personally believe that is is specific to the x1c that I have installed on my system LOL. Sorry I like X1 and I like the sound and setup for the pro channel... but, it needs to work correctly.. I have a theory that it has something to do with the routing of the "hidden bus" that pro channel is in. I think that sometimes it just routs the audio around the prochannel instead of through it. Somehow loading the preset or in my case enabling the comp kicks it in the but and it starts working. Kinda like trying to get my daughter to do her homework. Most the time she works but when she don't want to, there is no getting her to. We'll see what the next few days hold for the tech support.

I tried to stay out of this one so they couldn't say I was egging people on to complain about the Pro Channel.

I've brought this problem to Cakewalk's attention since almost day 1. It's not a problem with X1c, or if it is, it's a different manifestation of a similar problem.

What made me jump in is what their reply was to you. If they think by now that this is a system specific problem after all the reports ... and all the months of complaining by me and plenty of others ... then there's absolutely no hope this is every going to get fixed.

Their response to you is absolutely unbelievable in my opinion. I actually hope you are exaggerating and that's not what was really said to you Tom ... but deep down I know better.

If a bug is set to "Contact Tech Support", it is because we actually believe we can help you. The Problem Reporter says in multiple places that it does not put you in contact with Technical Support. It's not a matter of the person answering the report not wanting to help, it's a matter of us trying to put you in contact with the correct people to help.

This isn't a challenge or meant to be insulting, it is to let you know that we think we can help. I'm not sure why people take offense to this and the first place they go is to the forums instead of giving us a ring. It's not unbelievable for us to tell you that we think we can help.

Bub, everyone that has reached out to me I've been able to assist with ProChannel related issues.

We've touched upon ProChannel issues on so many various threads, and still to this moment the only issues we were able to replicate were ones that were fixed in X1c, and the remaining ones were related to installation related problems that we have been able to assist with.

If you're running into problems with ProChannel, please reach out to our Tech Support staff and let's not start another argument about the problem reporter.

It's not about "blame" though, is it? They think they've figured out something they can talk him through on a call, that will help him get back to work. "Blame" has nothing to do with it.