Helpful ReplyMy laptop shuts down...

Page: 12 > Showing page 1 of 2
Author
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
2017/11/17 10:48:56 (permalink)

My laptop shuts down...

Yeah, weird... My laptop shuts down. No warning... No errors... No BSOD. Then restarts on its own... No errors... Like nothing has happened.
 
Time to get a new one?

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#1
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:00:03 (permalink)
disable the auto reboot so you can see what the bsod is... but, yeah, it could be that time

just a sec

#2
fireberd
Max Output Level: -38 dBFS
  • Total Posts : 3704
  • Joined: 2008/02/25 14:14:28
  • Location: Inverness, FL
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:18:33 (permalink)
Heat (overheating) can cause that.  Common on laptops.  No warning, no BSOD notice (it isn't a BSOD), etc.  
 
You can try cleaning it, as laptops have minimal fan speed/cooling and can collect dust. 
 
 

"GCSG Productions"
Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. 
ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release
Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors,  
Ozone 5,  Studio One 4.1
ISRC Registered
Member of Nashville based R.O.P.E. Assn.
#3
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:21:19 (permalink)
pwalpwal
disable the auto reboot




Thanks
 
How do I do that?
 
And, like I said, there is no BSOD. Are you saying that there may be a BSOD once I disable auto reboot.
 
Sorry to sound like a noob... I am a shadow of my former self.
 
Also, just to elaborate, both shutdowns/restarts this morning happened while I wasn't actually doing anything. So I can't even replicate the problem.
 
 
cheers, and thanks again,
 
andy

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#4
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:22:54 (permalink)
Follow these steps to disable the Automatically restart option:
In Windows, search for and open View advanced system settings.
Click Settings in the Startup and Recovery section. ...
Remove the check mark next to Automatically restart under System Failure, then click OK. ...
Restart the computer.

just a sec

#5
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:27:19 (permalink)


just a sec

#6
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:28:21 (permalink)

 

just a sec

#7
pwalpwal
Max Output Level: -43 dBFS
  • Total Posts : 3249
  • Joined: 2015/01/17 03:52:50
  • Status: offline
Re: My laptop shuts down... 2017/11/17 11:29:00 (permalink)
and check event log, there should be something in there
 

just a sec

#8
gswitz
Max Output Level: -18.5 dBFS
  • Total Posts : 5694
  • Joined: 2007/06/16 07:17:14
  • Location: Richmond Virginia USA
  • Status: offline
Re: My laptop shuts down... 2017/11/17 13:21:39 (permalink)
Windows event logs may have the details.

Start... Mmc.. File... Add remove snap in
Event viewer
Windows logs

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
#9
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/17 13:32:03 (permalink)
Big thanks Peeps...
 
Just taking all this in.
 
About ten seconds after my previous post my mate knocked on the door and I left my laptop streaming some SoundCloud stuff.
 
Two hours later... Get back to my laptop and it's still merrily streaming away...
 
I'll look at some stuff and come back.
 
cheers
 
andy

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#10
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/17 13:45:30 (permalink)
fireberd
Heat (overheating) can cause that.  Common on laptops.  No warning, no BSOD notice (it isn't a BSOD), etc.  
 
You can try cleaning it, as laptops have minimal fan speed/cooling and can collect dust. 
 



Hi Jack,
 
Yeah, I did think of this.
 
I keep some thermal paste handy so that I can remove the CPU and graphic card and replace them correctly. Done it a couple of times, in the last 6 months in fact, so I was wondering if it could be something else, OS or software related.
 
I'll check again, as the heat sinks to get a bit clogged with dust, like you say.
 
I also sit my laptop on a cooler but I don't think it is a very good one. I have some spare 12cm fans left over from a previous PC build so I am considering building my own cooler base.
 
cheers
 
andy

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#11
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/17 14:00:09 (permalink)
pwalpwal
and check event log, there should be something in there



gswitz
Windows event logs may have the details.

Start... Mmc.. File... Add remove snap in
Event viewer
Windows logs



Thanks Paul and Geoff,
 
Just looking at some of the event logs now... Lots of stuff I don't understand...
 
Definitely an "error" in there though:-
 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#12
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/17 16:46:03 (permalink)
Five hours after the last crash and my laptop hasn't blinked... Been doing CAD stuff all afternoon while streaming music...

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#13
fireberd
Max Output Level: -38 dBFS
  • Total Posts : 3704
  • Joined: 2008/02/25 14:14:28
  • Location: Inverness, FL
  • Status: offline
Re: My laptop shuts down... 2017/11/17 21:23:40 (permalink)
Murphy's Law strikes again.  LOL
 
 

"GCSG Productions"
Franklin D-10 Pedal Steel Guitar (primary instrument). Nashville Telecaster, Bass, etc. 
ASUS ROG Maximus VIII Hero M/B, i7 6700K CPU, 16GB Ram, SSD and conventional hard drives, Win 10 Pro and Win 10 Pro Insider Pre-Release
Sonar Platinum/CbB. MOTU 896MK3 Hybrid, Tranzport, X-Touch, JBL LSR308 Monitors,  
Ozone 5,  Studio One 4.1
ISRC Registered
Member of Nashville based R.O.P.E. Assn.
#14
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/18 08:32:58 (permalink)
fireberd
Murphy's Law strikes again.  LOL
 

 
Indeed...
 
Last thing yesterday I played on a MMOFPS shooter called Planetside 2, for a couple of hours... Not a problem...
 
So, I dunno... I don't really want to get a new laptop yet as this one is meeting most of my needs. And it has cost me getting on for £3000 with the couple of SSD updates I have done.

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#15
gswitz
Max Output Level: -18.5 dBFS
  • Total Posts : 5694
  • Joined: 2007/06/16 07:17:14
  • Location: Richmond Virginia USA
  • Status: offline
Re: My laptop shuts down... 2017/11/18 21:38:06 (permalink)
Check the application logs for the time period preceding the restart.

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
#16
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/20 14:42:08 (permalink)
gswitz
Check the application logs for the time period preceding the restart.



Thanks, Geoff, I do, but none of it makes sense.
 
And last night I played that game again... all fans screaming! And not one crash.
 
This morning, it shut down again.
 
This time, probably because I stopped the automatic restarts, I got the "Stop Screen" and at the bottom it said, "Stop Code: BUGCODE USB DRIVER"
 
I'm worried that all this sudden crashing is going to break something else, like one/both of my SSD's
 
That said, I find it amazing that Windows 10 restarts without any problems reported and SONAR projects do not appear to be getting corrupted. Yes... I did have a project open at the time but is was idle at the time...

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#17
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 15:22:49 (permalink)
I would probably check that all USB device drivers are up to date.  Or alternatively, if you have recently added or updated any device drivers, I would uninstall or roll back to an earlier version.
 
And maybe check that your USB power management is turned off on all devices.

DAW: CbB; Sonar Platinum, and others ... 
#18
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/20 15:32:20 (permalink)
abacab
I would probably check that all USB device drivers are up to date.  Or alternatively, if you have recently added or updated any device drivers, I would uninstall or roll back to an earlier version.
 
And maybe check that your USB power management is turned off on all devices.




Thanks for your input John,
 
I honestly can't recall adding or changing any USB stuff. And won't all the USB drivers be updated with Windows updates?
 
I've just checked my OCTA-CAPTURE drivers and I have the latest 1.5.2 installed.
 
My only other USB devices that were hooked up at the time of crash were my keyboard and mouse. Oh, and I use the USB hub which is part of my BENQ monitor... I suppose I should check that, just in case.
 
cheers
 
andy

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#19
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/20 16:50:36 (permalink)
abacab
 
And maybe check that your USB power management is turned off on all devices.




Just checked this and I had to uncheck (turn off) power management for all devices... So we'll see how that goes

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#20
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 17:51:55 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:10
One place you can look for driver changes is in Device Manager.  There is a tab called 'Events' that lists time stamped changes to the device such as driver updates.

My device events lists always seem to reset to begin from the date of my last major Win 10 update, such as the date I upgraded to Creators Update here.  Any other changes following that date should be listed as well.  Windows can and does update some drivers if it thinks a newer one is the best, but I typically only see this during the major feature updates where it seems to refresh the drivers.

One possible issue is that your PC may run better with the original OEM or 3rd party drivers from your manufacturers site.  You could always compare the original versions available for download from your PC support site with the ones installed by Windows.

Microsoft does get drivers from the device manufacturers, as it does not write device specific drivers.  The drivers signed by Microsoft are usually generic drivers that will work, but not always optimal for your hardware configuration.  Sometimes they are all that is available for your OS, especially if you are running older hardware with the latest Windows.

DAW: CbB; Sonar Platinum, and others ... 
#21
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 18:22:08 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:11
This free utility shows info for all the drivers installed.
http://www.nirsoft.net/utils/driverview.html
 

DAW: CbB; Sonar Platinum, and others ... 
#22
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 18:34:15 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:14
If crash dumps are enabled on your computer, you should see some .dmp files in the crash dump directory: C:\WINDOWS\Minidump
 
You can download this free utility WhoCrashed that will analyze your blue screen dumps and let you know if it concludes that any particular 3rd party drivers are at fault. Just scroll down the report screen for the dump analysis and conclusion.
http://www.resplendence.com/downloads
 
 

DAW: CbB; Sonar Platinum, and others ... 
#23
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 18:48:25 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:18
This is the setting in 'System Properties > Startup and Recovery' to enable the crash mini dumps if they are not already setup,  Select 'Small Memory Dump', rather than automatic memory dump, and ensure that it is set to go to the Minidump folder.  This will enable WhoCrashed to analyze any existing or future blue screen crashes.
 

 

DAW: CbB; Sonar Platinum, and others ... 
#24
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 18:56:54 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:29
Also check 'Advanced Power Settings' via Control Panel.  There is a setting for 'USB Selective Suspend'.  Make sure that is disabled.  I have seen some reports that can cause problems.
 
The thing is, you may have checked power settings in the past, but a Microsoft update could have switched them back to defaults.
 

DAW: CbB; Sonar Platinum, and others ... 
#25
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/20 20:46:44 (permalink)
Blimey! Thanks for all that John... Quite a bit to take in...
 
cheers,
 
andy
 
 

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#26
gswitz
Max Output Level: -18.5 dBFS
  • Total Posts : 5694
  • Joined: 2007/06/16 07:17:14
  • Location: Richmond Virginia USA
  • Status: offline
Re: My laptop shuts down... 2017/11/20 21:38:53 (permalink) ☄ Helpfulby synkrotron 2017/11/21 12:02:40
Try a different USB port for all your USB things.
 
Unplug everything not required <Printers or whatever>
 
See if you can replicate with your interface off.
 
See if you can replicate with your USB in a different USB port.

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
#27
synkrotron
Max Output Level: -22.5 dBFS
  • Total Posts : 5263
  • Joined: 2006/04/28 16:21:21
  • Location: Warrington, UK
  • Status: offline
Re: My laptop shuts down... 2017/11/20 21:53:06 (permalink)
gswitz
Try a different USB port for all your USB things.
 
Unplug everything not required <Printers or whatever>
 
See if you can replicate with your interface off.
 
See if you can replicate with your USB in a different USB port.




Okay, Geoff, will do.
 
Not that I have much connected.
 
My laptop has one USB 2 port, which I always use for my OCTA-CAPTURE, because that is what you are always told to do for some reason.
 
I then have three USB 3 ports.
 
I connect my BENQ monitor, which acts as a USB hub, to the third USB 3 port and then I plug my keyboard and mouse into that, as well as my laptop cooler base. So, perhaps there is a problem here somewhere.
 
The reason I do that is because I need a port to connect my MOTU MIDI interface and my Keystep into, although, at the time of the crashes, the MIDI interface and Keystep were not connected.
 
 
cheers, and thanks again for your input.
 
andy

http://www.synkrotron.co.uk/
Intel Core™i7-3820QM Quad Core Mobile Processor 2.70GHz 8MB cache | Intel HM77 Express Chipset | 16GB SAMSUNG 1600MHz SODIMM DDR3 RAM | NVIDIA GeForce GTX 675M - 2.0GB DDR5 Video RAM | 500GB Samsung 850 Pro SSD | 1TB Samsung 850 Pro SSD | Windows 10 Pro | Roland OCTA-CAPTURE | SONAR Platinum ∞ FFS| Too many VSTi's to list here | KRK KNS-8400 Headphones | Roland JP-8000 | Oberheim OB12 | Novation Nova | Gibson SG Special | PRS Studio
#28
abacab
Max Output Level: -30.5 dBFS
  • Total Posts : 4464
  • Joined: 2014/12/31 19:34:07
  • Status: offline
Re: My laptop shuts down... 2017/11/20 22:48:09 (permalink) ☄ Helpfulby gswitz 2017/11/20 22:54:03
All good suggestions here! 
 
When you get around to running the crash dump tool, let me know what it says.  It may point to a specific driver as the likely suspect.  That is the first thing I look at when I have a rare crash!
 
Or if your USB device power saving settings were causing the issue before, maybe you are good to go now!  Let's hope so! 

DAW: CbB; Sonar Platinum, and others ... 
#29
gswitz
Max Output Level: -18.5 dBFS
  • Total Posts : 5694
  • Joined: 2007/06/16 07:17:14
  • Location: Richmond Virginia USA
  • Status: offline
Re: My laptop shuts down... 2017/11/20 22:53:09 (permalink) ☄ Helpfulby synkrotron 2017/11/21 09:36:13
I'd try simplifying however it makes sense.
 
Trying only using your laptop and the octa-capture might be one way to simplify.
 
If you can simplify it to the point where you don't have the problem, then grow back, adding things one at a time and testing until you discover if you have a bad item.
 
Is your monitor plugged into the same power-strip as your laptop? It shouldn't matter, but having a single path to ground might help reduce grounding issues.
 
If you aren't getting anything in your system logs about over-heating, and it sounds like you are not, then your problem may have to do with power saving features on some of your devices.
 
This is a video in which I show how to check items in device manager for power saving settings.
https://www.youtube.com/watch?v=eOVuzOja-yE
 

StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen.
I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
#30
Page: 12 > Showing page 1 of 2
Jump to:
© 2024 APG vNext Commercial Version 5.1