Helpful ReplyNI Kontact Player player content downloader crashes

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Kamikaze
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2016/09/11 02:50:47 (permalink)

NI Kontact Player player content downloader crashes

I wanted to see how I and my Laptop got on with Kontact Player, but when I try to run the Downloader for the free content, it crashes. I'm on Windows 10
 
I've emailed tech support, but wondered if anyone had a suggestion that may resolve.
 
Same result on my Windows 7 laptop too.
post edited by Kamikaze - 2016/09/11 04:31:18

 
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    cclarry
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 07:25:21 (permalink)
    Try using Native Access to install.
    That might solve the problem...


    #2
    Kamikaze
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 07:58:09 (permalink)
    Thanks, didn't even know that was there. I've installed the player fine, just the contents. It said on the email that that the service centre would be in the file with the downloader. I looked up the  Service centre and it didn't say it was valid from Windows 10, so I thought best to wait. 
     
     
    Logging the call to give them the crash report was a faff. It didn't have an option for Kontact 5 just 4, as far as I could see, but there were hundreds in one drop down menu without alphabetical sorting.
     
    Trying to find third party stuff seems cryptc on their site too. I was looking at Sonic Couture and Sample Modeling on their site earlier, but I have no idea how I fund that before. . Their search won't find them.
     
    They seem to rely on the new customer knowing their stuff, rather than laying it out for a new customer to find it intuitively.

     
    #3
    Kamikaze
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 07:58:32 (permalink)
    10 more min for ACCESS to download

     
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    cclarry
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 08:19:21 (permalink)
    Kamikaze
    Thanks, didn't even know that was there. I've installed the player fine, just the contents. It said on the email that that the service centre would be in the file with the downloader. I looked up the  Service centre and it didn't say it was valid from Windows 10, so I thought best to wait. 
     
     
    Logging the call to give them the crash report was a faff. It didn't have an option for Kontact 5 just 4, as far as I could see, but there were hundreds in one drop down menu without alphabetical sorting.
     
    Trying to find third party stuff seems cryptc on their site too. I was looking at Sonic Couture and Sample Modeling on their site earlier, but I have no idea how I fund that before. . Their search won't find them.
     
    They seem to rely on the new customer knowing their stuff, rather than laying it out for a new customer to find it intuitively.



    The Sonic Couture stuff was there purely because of the Half Off Sale that NI was having...
    That was an exclusive to NI sale I believe, and that's why it's gone now...


    #5
    Kamikaze
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 08:30:50 (permalink)
    I was looking for samople modelling earlier, and on the NI site to see if I could download from them, I found them, but it linked me to the Samplemodeling site. No idea how I did that earlier
     
    You solution seems to be working, 100mb to go and 44 minutes

     
    #6
    cclarry
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 08:49:06 (permalink)
    Excellent!


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    robert_e_bone
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 09:01:56 (permalink)
    I have the full version off Kontakt, and have been having problems getting the Service Center to work properly, of late.
     
    I too have just downloaded the Native Access, and will try it out for checking for any Komplete 8 Ultimate updates.
     
    Bob Bone

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #8
    Kamikaze
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 09:07:56 (permalink)
    Still downloading my 600MB
    post edited by Kamikaze - 2016/09/11 09:30:32

     
    #9
    Kamikaze
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    Re: NI Kontact Player player content downloader crashes 2016/09/11 09:24:29 (permalink) ☄ Helpfulby cclarry 2016/09/11 10:05:11
    Here's the 3rd party page I found earlier. Thought I was going mad again for a moment
    https://www.native-instru...isamplelib_nisamplelib
    post edited by Kamikaze - 2016/09/11 09:45:36

     
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