NI Service Center just deleted a bunch of my NI plugins....

This is the second time this has happened. If I recall, the last time it happened I ended up having to reinstall Komplete. 
 
I ran the service center and clicked "install" on all the updates. The net result is that many of my NI effects have simply disappeared. In fact I managed to witness one of them disappear from the plugin folder as it was installing the update. Passive EQ. It was there in the folder, clicked install and watched it disappear into thin air. 

When I ran the service center again (after a reboot), there is nothing available in the updates. It's as if NI has just wiped out all record that I own the plugins. YAWN I cannot be bothered with this nonsense.....

Yeah I thought that maybe it had something to do with that. But I haven't moved anything since I last ran the Service Center, and those updates went fine. 
 
The other curious thing is the existing dll's disappearing. I presume that an updater deletes the existing file and installs the new one. Well it deleted the existing ones alright - suggesting that it had the correct install location - it just didn't install the new ones. 

Great thanks for that. It's a pain to have to reinstall all of these plugs but I guess if I have to.....

There was a thread on this a few weeks ago. I think it was in software. My experience has never been good when installing from Service Center. They install and then delete the download. I always install from the folder and haven't had it happen since I have been doing that.

 
 
Now we know why NI refers to it as the "So-called Service center" in their instructions.    
 
Glad to hear you got everything back in order, Sharke.
 
 

Oh nooooooooo.... software has bugs?

Sharke,
Had it happen to me as well. Freaked me out also.
Downloaded and installed all manually and have been scared to update ever since. haha!

It's weird though because I've downloaded updates AND installed them from the Service Center many times before and it's worked without problems. I didn't change any VST folder locations this time and yet it still managed to screw it up. 
 
I would guess that the Service Center has the information about your VST folder locations from when you first install Komplete? Because that's when I specified them. I keep all my VST's in Program Files/Common Files/VST and Komplete had no problem installing them there. 
 
But I'm not sure it's a folder location issue. The Service Center obviously knew where I had my VST's located because it deleted them as part of the update install. As an experiment I tried installing one of the updates from the Service Center again after reinstalling Komplete. I watched the VST folder as it was happening. Sure enough it deleted the old VST, but then seconds later a new one appeared. I tried it again with another install and it worked. I then felt confident enough to carry on with the rest of the update installs this way. So it deletes the old VST and installs the new one. I guess it botched it by deleting the old VST's but failing to install the new ones. I think manual installs for me from now on though. I mean what exactly is the point of being able to do it from the Service Center anyway? It's not as if they make it any easier, because you still have to click "install" on every update. Why they don't have an "install all" option is baffling. I guess that would just be too thoughtful for NI. 

Whatever it was, NI really need to get their act together. It really defeats the whole point of these "service center" type apps when they're less reliable than you just doing the updates manually. 

Although I have had it uninstall one or two of my NI plugins a year or two ago, normally the Service Center runs fine.
 
Even a few months ago, it was ok, but I'm gonna just avoid it for now.
Sounds like there are some issues, of which normally NI's things are pretty stable otherwise.

Not a fan of service center either. Too unpredictable. Same goes for Waves system. It seems most convoluted attempts at copy protection are more nuisance to consumer than pirates.

sharke

dlesaux
This just happened to me this morning. Been using the service center for months without a hitch and this morning all my VSTs were gone. Manually installed them as you all suggested and I'm back in business. I'm going to contact NI to let them know..

That sucks man, I hate to hear about others going through the same thing. This has to be a known issue with NI, however they are notoriously unresponsive when it comes to customer feedback. And their forums are like a ghost town. 

Thanks sharke! I felt better knowing I wasn't the only one and that there was a solution! 'If' I hear back from NI, I'll post their response..

Here's what I got back from NI so far:
 
"This can happen on a system when the installer software (the user group it belongs to) does not have the correct privileges (rights) to make proper changes. This happens normally with system that have software protecting the Registry and (operating) system files."
 
This doesn't make sense since I've been able to use the service center successfully in the past. Perhaps one of the recent Windows updates created a conflict with it?  They didn't offer a solution so that's my next question for them.

Yeah a conflict from a Windows Update is the only candidate I can think of since I have changed nothing since the last SC updates which would have anything to do with user permissions. This should not be happening and NI need to do more than roll out a generic response like that.