dwardzala
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Native Instruments problem [Solved through phone support]
So I am trying to install a copy of Guitar Rig 5 on my laptop. I have an account at NI but I have forgotten my password. However, I am getting no response when trying to get a password reset (I have checked my Spam folder.) Of course, the only way to contact support is to log into your account. Anybody else have this issue?
post edited by dwardzala - 2017/08/04 21:22:15
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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cclarry
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Re: Native Instruments problem
2017/08/04 11:55:28
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Try a different browser. Sometimes browsers don't allow certain things
and that can interfere with the process to send the Password Reset.
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dwardzala
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Re: Native Instruments problem
2017/08/04 16:15:17
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I have tried Chrome and IE, neither one has worked.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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abacab
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Re: Native Instruments problem
2017/08/04 16:30:49
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Are you still using the same email address that you registered at NI with?
DAW: CbB; Sonar Platinum, and others ...
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dwardzala
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Re: Native Instruments problem
2017/08/04 17:04:42
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abacab
Are you still using the same email address that you registered at NI with?
I actually tried to create a new account with the email address and it said the email address was already in use, so I am pretty sure I am.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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abacab
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Re: Native Instruments problem
2017/08/04 19:07:46
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Maybe it's just a slow day in the mail server. Hopefully not a spam killer AI on the loose!
DAW: CbB; Sonar Platinum, and others ...
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dwardzala
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Re: Native Instruments problem
2017/08/04 21:21:44
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☄ Helpfulby cclarry 2017/08/04 21:47:08
Not sure but I ended up calling them. Done in 5 minutes with 4 minutes of hold time.
DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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Glyn Barnes
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Re: Native Instruments problem
2017/08/05 10:06:11
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I have found NI phone support to be excellent. Email and web support, forget it!
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DarinBad
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Re: Native Instruments problem
2017/08/05 19:33:09
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dwardzala
Not sure but I ended up calling them. Done in 5 minutes with 4 minutes of hold time.
Did they mention what the problem was?
AsRock Z77 Extreme4 CPU INTEL CORE I7 3770K 32 GB RAM RME Fireface 800 Windows 10 Pro x64
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dwardzala
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Re: Native Instruments problem
2017/08/06 01:29:46
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DaveMain Studio- Core i5 @2.67GHz, 16Gb Ram, (2) 500Gb HDs, (1) 360 Gb HD MotU Ultralite AVB, Axiom 49 Midi Controller, Akai MPD18 Midi Controller Win10 x64 Home Sonar 2017.06 Platinum (and X3e, X2c, X1d) Mobile Studio - Sager NP8677 (i7-6700HQ @2.67MHz, 16G Ram, 250G SSD, 1T HD) M-Box Mini v. 2 Win 10 x64 Home Sonar 2016.10 Platinum Check out my original music: https://soundcloud.com/d-wardzala/sets/d-wardzala-original-music
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