Pol Davril
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Need to redownload Sfz+ : no reply from Cakewalk
Hi,
I have purchased Sfz+ on rgc:audio web site some time ago.
Unfortunately, I've had a big problem with my audio workstation and I have lost both sfz+ and the installation file.
So far, I have sent 3 e-mails to Cakewalk's customer support (with my personal serial number beginning with CWRGC) to get a download link, but I've got no answer. Strange support...
I need to reinstall Sfz+ for a very important and urgent musical project to be finished.
Can anybody send me a private message with a download link ?
Otherwise I will have to purchase Sfz+ again at Cakewalk but it's completely nonsense.
Thanks in advance for your help.
Pol
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/09/29 03:49:24
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Still no reply from Cakewalk...
That is very odd for a so-called Customer Support, in my opinion. Anyway, let's keep cool !
I really need to download Sfz+ again to go on working (urgent audio projects pending) and I don't intend to pay it twice, there is no reason for that.
Could somebody give me a download link ?
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AT
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/09/29 09:33:51
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Pol,
did you try RGC's site?
https://soundcloud.com/a-pleasure-dome
http://www.bnoir-film.com/ there came forth little children out of the city, and mocked him, and said unto him, Go up, thou bald head; go up, thou bald head. 24 And he turned back, and looked on them, and cursed them in the name of the Lord. And there came forth two she bears out of the wood, and tare forty and two children of them.
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/09/29 09:52:58
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Yes, I have sent an e-mail to René (rene [at] rgcaudio.com), with the original message I received at the time of the purchase. I'm waiting, hopefully, for a quick answer...
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/02 14:34:14
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I've got an answer from René, telling me that I will get a reply from the support, but I've received nothing at this time.
I begin to think that customer support is really catastrophic... Anyway, what can I do but wait some more ?
Sfz+, when you are back, I drink champagne...
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/03 07:06:30
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I don't intend to purchase Sfz+ twice. There should be problems for me to send private messages (due to hybernation ?), however the temp fix has been used successfully by an honest fellow. Still no news from Cakewalk or rgc:audio but life goes on...
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lawapa
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/03 21:00:30
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Pol, did you include you serial number when contacting Cakewalk? They ignore emails without this little bit of info.
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/04 09:54:06
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Yes, the serial number has been included in the right field and in the message body, for each e-mail sent.
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techead
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/04 18:52:24
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Don't email, call on the phone and get a live person.
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/06 03:15:50
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The Sfz+ installer has been successfully received. The problem is now solved. Thanks to all people who helped me !
Pol
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lawapa
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/06 13:32:23
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I guessing you could back up that installer to CD/DVD usbdrive for future disaters where you reformat the drive.
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Pol Davril
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/10 03:13:56
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Yes of course, I always back up all installers (2 copies !), but unfortunately Sfz+ has been forgotten at that time.
It's always a good idea to keep the installers in a safe place.
Most of the time, I keep older versions too, in case of problems with recent updates.
When I'm on holidays, I keep a copy at home and a second copy on a different location.
Thanks again to all people who answered this topic.
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mabian
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RE: Need to redownload Sfz+ : no reply from Cakewalk
2006/10/18 08:52:30
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Maybe you should edit the thread title then :)
Mario Bianchi --------------- Intel Q9550 Quad Core, Abit IP35 Pro XE M'Board 2x2GB RAM, XFX GeForce 8500GT, 2x500GB Seagate SATA2 HD 7200.11 Terratec EWS88MT, ESI Near 5 Monitoring Speakers Yamaha SY-85 Master keyboard, Roland JV-1080 Rack mod
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