dbmm
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Neverending Crashes-about to give up for good.
I have been using computer software since the inception of the pc. Many of the programs I have used involve numerous plugins and test the limits of my systems. However, I have NEVER, I repeat, NEVER had the issues I have had with Sonar since upgrading past 8.5. Time after time, I upgrade and things are good for awhile, then suddenly "Sonar has ended unexpectedly and has to close...etc..etc...". My latest fix is to re-install the latest patch, that works for awhile then....CRASH. I appears I can't rely on this software anymore because I never know when the next crash will occur. It usually happens in between saves of course and precious takes are gone for good. I've tried different drivers, interfaces, updates, patches, nothing works. It really is a pity because WHEN IT WORKS it really is the best DAW out there. I'm so fed up.
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robert_e_bone
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Re: Neverending Crashes-about to give up for good.
2014/11/03 07:29:35
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☄ Helpfulby Mistergreen 2014/11/03 14:57:08
@dbmm - I moved this thread for you, as the other forum is for verified problem reports. You WILL get lots of help here, once you post your issues with some detail.
PLEASE please please, do not give up on X3, it is actually quite stable, and I think if we can wade through your issues one by one, we can likely help you get them resolved - most of the crashes and such in X3e turn out to be from environment issues (OS maintenance, drivers), settings, or from 3rd-party plugins.
Can you please open a thread here in this forum for each of the issues you are having with X3? The reason I ask that they be separate is that it makes them MUCH easier to resolve, without a lot of mixed up confusion from mingling multiple problems and solutions.
In addition, it would help us to help you if you were to add your system specifications and such to your Forum Member Profile's Signature section. If you look at the bottom of this post, you will see mine, and you can see the kind of info that others would find helpful. (or you could look at other member's posted signatures for examples). To get to where you add that info, click up in the upper right part of the forum screen on 'user_control_panel', and then click on Signature and Comment and add your info. Please note 2 things: 1st, make sure you also check the box right under the text box where you add your info, that says 'always attach signature to post' or it won't get added, and also, you need to click the Save button to the left.
Once you do the above, and get threads opened up for the issues you are having, this forum is FULL of folks who will work very hard on helping you get things resolved, AND you might find that many people have faced and solved the same sorts of problems. These forums are a HUGE strength of Sonar, and if give us a chance, we will do our best to help you.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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John
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Re: Neverending Crashes-about to give up for good.
2014/11/03 07:36:57
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Bob you just wrote a winner post! Highly impressed.
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bitflipper
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Re: Neverending Crashes-about to give up for good.
2014/11/03 08:58:36
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The answer to your problems will likely be found in the minidump, which the helpful folks at Cakewalk would be glad to analyze for you. Open a support ticket and they'll email you a link to upload the dump to. 9 times out of ten it'll turn out to be a plugin or your audio interface driver that's causing the crash.
 All else is in doubt, so this is the truth I cling to. My Stuff
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MachineClaw
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Re: Neverending Crashes-about to give up for good.
2014/11/03 09:24:00
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can only help if you list your system spec. Version of Sonar? OS version? Interface?
too vague to be of any help.
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Anderton
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Re: Neverending Crashes-about to give up for good.
2014/11/03 09:55:10
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+1 to all of the above, but to the OP, think about it...if SONAR truly crashed all the time, this forum would be lit up like a Christmas tree with posts about it. Usually there's some specific element which, when isolated, produces the fix. There have been several "SONAR sucks, crashes all the time, I give up" threads where eventually the culprit was isolated and the problem fixed.
Also remember that SONAR is tied into Windows on a very deep level. When Microsoft sneezes, SONAR catches the flu. We've had many seemingly intractable problems here because of issues like other programs overwriting the C++ library, driver conflicts, and even graphics cards that hog the system so gamers can get a few extra frames per second out of "Kill Everybody VII." SONAR is delicate in that sense, as it is extremely dependent on the computing environment.
I used to tell people with all sincerity that if they wanted a seamless music experience to get a Mac, run Logic, and buy an RME interface. However even that is no longer the case if you look at the RME and Logic forums, where mixed in among various long-standing Logic issues there are complaints of glitches with Yosemite. At least with SONAR most of the time Windows isn't the problem, but some other element.
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wetdentist
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Re: Neverending Crashes-about to give up for good.
2014/11/03 10:07:35
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are you on a 64 bit computer using 32 bit plugins in bridged mode? that's got crash written all over it, from my experience (which is why i no longer use ANY 32 bit plugins)
3.5 Ghz AMD 6-Core/16 gigs RAM, Roland Quad-Capture, Win 10, Cakewalk by Bandlab, Komplete 10, z3ta+, Z3TA+ 2, Rapture, Maschine 2.7 (MKI & Jam), Melodyne 4 Studio, Ozone 4, Jam Origin MIDI Guitar 2, Schecter Damien Elite, Fender Sonoran w/TronicalTune Plus installed, etc go here to hear Wet Dentist (2000-2016 RIP) my new sounds: The Das Kaput
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lawp
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Re: Neverending Crashes-about to give up for good.
2014/11/03 11:18:46
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errrrr...
what bob said ("I moved this thread for you, as the other forum is for verified problem reports") is the same reason alex gave for not moving confirmed issues into this forum ("There are problem report issue numbers on pretty much every bug listed on that post... They are already in Cakewalk's databases.") and then ryan chipped in with "migrate them eventually, but it's a bit premature right now" - so what's up?? only put a thread in the problems forum after getting a bug id (aka official recognition of the bug) or what? where should a user report a (possible) bug?
sstteerreeoo ffllllaanngge
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John
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Re: Neverending Crashes-about to give up for good.
2014/11/03 12:14:28
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Here will do just fine. Yes that forum is for bugs that been identified by CW.
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konradh
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Re: Neverending Crashes-about to give up for good.
2014/11/03 12:24:30
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Regarding the 64 bit v 32 bit comment above, some plug-ins (soft synths) will write both a 32-bit and 64-bit dll to your system and they are often, unfortunately, named identically. Sonar will use whichever it finds first.
Not saying that is the main problem or even one of them, but it is worth looking into as this has been a problem for many of us. Solution for someone running 64-bit is to rename the unwanted dll (eexample,, change the 32 bit orchestra.dll to something like orchestra32.txt).
Konrad Current album and more: http://www.themightykonrad.com/ Sonar X1d Producer. V-Studio 700. PC: Intel i7 CPU 3.07GHz, 12 GB RAM. Win 7 64-bit. RealGuitar, RealStrat, RealLPC, Ivory II, Vienna Symphonic, Hollywood Strings, Electr6ity, Acoustic Legends, FabFour, Scarbee Rick/J-Bass/P-Bass, Kontakt 5. NI Session Guitar. Boldersounds, Noisefirm. EZ Drummer 2. EZ Mix. Melodyne Assist. Guitar Rig 4. Tyros 2, JV-1080, Kurzweil PC2R, TC Helicon VoiceWorks+. Rode NT2a, EV RE20. Presonus Eureka. Rokit 6s.
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Mistergreen
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Re: Neverending Crashes-about to give up for good.
2014/11/03 15:04:51
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dbmm
I have been using computer software since the inception of the pc. Many of the programs I have used involve numerous plugins and test the limits of my systems. However, I have NEVER, I repeat, NEVER had the issues I have had with Sonar since upgrading past 8.5. Time after time, I upgrade and things are good for awhile, then suddenly "Sonar has ended unexpectedly and has to close...etc..etc...". My latest fix is to re-install the latest patch, that works for awhile then....CRASH. I appears I can't rely on this software anymore because I never know when the next crash will occur. It usually happens in between saves of course and precious takes are gone for good. I've tried different drivers, interfaces, updates, patches, nothing works. It really is a pity because WHEN IT WORKS it really is the best DAW out there. I'm so fed up.
Are you looking for help or did you just sign up to bash Sonar and then leave? If you are truly looking for help, you will need to share your PC specs, Sonar version and some details about the active project when the crash occurs.
Intel Core i7 3770K Quad-Core 3.5 GHz Asus P8Z77-V LK 16 GB Corsair Vengeance DDR3 1600 (PC3 12800) ASUS 512 MB DDR3 Graphics Card 8400GS-SL-512MD3 SIIG FireWire 2-Port PCIe (NN-E20012-S2) WD VelociRaptor 250 & 500 Windows 7 64 bit CbB 2018.07 x64 Saffire Pro 40
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berlymahn
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Re: Neverending Crashes-about to give up for good.
2014/11/03 15:24:56
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Love to jump in and assist, but I can tell you the responders before me are some of the best and brightest....from personal experience.
I'm running X3e on Windows 7 and it is nearly flawless. Love my Sonar X3e. am largely at the 64 bit level in running but also have a number of 32bit vsts in opertion with no complaint.....
OP - add some additional tech detail and the community can come to the rescue.
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ampfixer
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Re: Neverending Crashes-about to give up for good.
2014/11/03 22:41:25
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Another dump 'n run thread?
Regards, John I want to make it clear that I am an Eedjit. I have no direct, or indirect, knowledge of business, the music industry, forum threads or the meaning of life. I know about amps. WIN 10 Pro X64, I7-3770k 16 gigs, ASUS Z77 pro, AMD 7950 3 gig, Steinberg UR44, A-Pro 500, Sonar Platinum, KRK Rokit 6
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Anderton
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Re: Neverending Crashes-about to give up for good.
2014/11/04 00:46:47
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ampfixer
Another dump 'n run thread?
It does have some of the telltale signs, but we'll reserve judgement...maybe his head exploded, and he'll be back tomorrow after he puts the pieces back together. Everyone here knows what he describes is not normal behavior. Heck, I've just run Sonar for the past 4 hours straight on two big projects in their final mix stages, and nary a hiccup.
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 08:06:17
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Let's not try to be so quick to judge me. No dump and run here, I haven't been able to get the forum, I have to work sometimes. There are plenty of places to trash software on the WWW if that was my intention. Please take note that I also said that Sonar is best there is. I wouldn't have posted if I wasn't looking for a solution. I've updated my signature with system info. I would appreciate help on how to "open a support ticket" to properly diagnose my crashes once again. Thank you in advance for all sincere responses.
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scook
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Re: Neverending Crashes-about to give up for good.
2014/11/04 08:10:53
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 09:25:40
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Karyn
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Re: Neverending Crashes-about to give up for good.
2014/11/04 09:27:27
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You may have add your specs to your sig, but you need to turn the sig on for us to see it... 
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 09:33:47
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- Sonar Version: X3e Producer Edition x64
- Audio Interface: Roland Quad Capture
- Computer: i7-2600k, 8GB RAM, Windows 7 \ x64
- Soft Synths: Omnisphere- Trilliam-Stylus RMX-NI Kontakt 5-Steven Slate Drums
- Settings: 24-Bit, Sample Rate 44k, Total Round Trip Latency 20.7 ms
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Anderton
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Re: Neverending Crashes-about to give up for good.
2014/11/04 09:47:51
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First, check for updates. You really need to go to 8.1...even Microsoft doesn't really support Windows 8. Some people here highly recommend going for the optional updates as well.
The Octa-Capture had an update for Windows 8.1, maybe the Quad Capture did too.
Turn off "Low latency" mode in the Capture control panel.
Graphics cards can be a minefield of issues. Check for updates, and disable any HDMI driver it throws into Sound, Video, and Game Controllers.
Check for Kontakt updates.
Disable any drivers you don't need to use, like wi-fi cards.
If you're using a gamer mouse that can be a problem.
USB can be a problem, but that's a separate issue...
After doing all this, then if problems persist it's time to narrow in on specific symptoms.
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FCCfirstclass
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Re: Neverending Crashes-about to give up for good.
2014/11/04 10:18:41
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Good posts everyone.
I would also add housekeeping issues such as making sure your disks are defragged and not bumping into the ceilings. The ceiling issue is not as bad as it once was, due to the size of HDD's, but it needs to be looked after. I started with an IBM AT with a HUGE disk (at that time) of 20 Megabytes. Hey that was twice the size of the original IBM which had 10 Megabytes. Having the disks defragged, however, can save a lot of headaches.
Win 10 Pro x64, 32Gb DDR3 ram, Sonar Platinum, Cubase 9.5, Mackie MCU Pro, Cakewalk VS 100, Roland Octa-Capture, A 800 Pro, Carver M-1.5t amp & C4000 pre amp, various mics, drums and brass instruments. And away we go!
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scook
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Re: Neverending Crashes-about to give up for good.
2014/11/04 10:21:40
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Disk fragmentation is far less of a problem now than it was during XP days, unless the disks are approaching capacity.
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:02:16
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Updated graphics driver, disabled low latency mode and was able to save without a crash. But when I went to X out of the program after the save.....it crashed.
- Sonar Version: X3e Producer Edition x64
- Audio Interface: Roland Quad Capture
- Computer: i7-2600k, 8GB RAM, Windows 7 \ x64
- Soft Synths: Omnisphere- Trilliam-Stylus RMX-NI Kontakt 5-Steven Slate Drums
- Settings: 24-Bit, Sample Rate 44k, Total Round Trip Latency 20.7 ms
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lawp
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:05:56
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is it the same in both asio and wdm driver modes?
sstteerreeoo ffllllaanngge
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Karyn
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:08:48
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The crash log from that would be useful, (not so much for us, but for tech support), but that sounds like a plugin not closing correctly/at all when Sonar is trying to close.
When you say "crash" do you mean it is white screening with 'not responding' or blue screening the whole computer?
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:29:16
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Yep both modes. No blue screen, just white screen of death in the sonar window then a pop up window "SONARPDER.EXE has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
- Sonar Version: X3e Producer Edition x64
- Audio Interface: Roland Quad Capture
- Computer: i7-2600k, 8GB RAM, Windows 7 \ x64
- Soft Synths: Omnisphere- Trilliam-Stylus RMX-NI Kontakt 5-Steven Slate Drums
- Settings: 24-Bit, Sample Rate 44k, Total Round Trip Latency 20.7 ms
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Karyn
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:43:58
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dbmm
Yep both modes. No blue screen, just white screen of death in the sonar window then a pop up window "SONARPDER.EXE has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
That generally means the program is waiting for something to happen which is preventing it from closing. Either a file/record lock problem is preventing it from closing files, or audio driver instances are not closing because something is keeping them open when Sonar is trying to close them. I've seen it here several times (sonar.exe doesn't close) but I can't find the solution with a quick search. It is here somewhere....
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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lawp
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:45:00
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does the crash only happen in conjunction with saving? or anytime you exit?
sstteerreeoo ffllllaanngge
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konradh
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Re: Neverending Crashes-about to give up for good.
2014/11/04 11:47:37
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Since you say you have repeated crashes, I wanted to point out that after that white screen crash, I have to reboot the whole PC, not just Sonar, to get things working. Also, someone remind me: can't you shift-click the Sonar icon to start it in a mode where it asks you about every plug-in/soft-synth? Usually, you can start it without one or more plug-ins to isolate which one is the problem. Extremely time-consuming if you have a lot of plug-ins, I know, but it is one way to find the one that is messing things up for you. It looks like you don't have too many soft synths, so that helps. I, unfortunately, have gone nuts on soft synths.
Konrad Current album and more: http://www.themightykonrad.com/ Sonar X1d Producer. V-Studio 700. PC: Intel i7 CPU 3.07GHz, 12 GB RAM. Win 7 64-bit. RealGuitar, RealStrat, RealLPC, Ivory II, Vienna Symphonic, Hollywood Strings, Electr6ity, Acoustic Legends, FabFour, Scarbee Rick/J-Bass/P-Bass, Kontakt 5. NI Session Guitar. Boldersounds, Noisefirm. EZ Drummer 2. EZ Mix. Melodyne Assist. Guitar Rig 4. Tyros 2, JV-1080, Kurzweil PC2R, TC Helicon VoiceWorks+. Rode NT2a, EV RE20. Presonus Eureka. Rokit 6s.
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dbmm
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Re: Neverending Crashes-about to give up for good.
2014/11/04 12:17:46
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All good suggestions, it will take some time to diagnose which is causing the hang up. That's whats so frustrating. Seems like I spend half my time diagnosing problems instead of creating music. Sometimes the crash occurs during save, sometimes I can save and when I exit it crashes. One thing that seems consistent is that Sonar or something in Sonar is hanging on to the drivers, because they are unavailable after the crash until I unplug the interface and force the process that's hanging on to the drivers to give up.
- Sonar Version: X3e Producer Edition x64
- Audio Interface: Roland Quad Capture
- Computer: i7-2600k, 8GB RAM, Windows 7 \ x64
- Soft Synths: Omnisphere- Trilliam-Stylus RMX-NI Kontakt 5-Steven Slate Drums
- Settings: 24-Bit, Sample Rate 44k, Total Round Trip Latency 20.7 ms
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