toastjam
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No Connected Products Showing Up In Command Center
I apologize if I'm missing something here but I want to upgrade my X3 producer and it's not showing up in Connected Products in command center. Actual nothing I have purchased is shown under command center under connected products. However, on the my account page under products all my stuff is showing up. Am I supposed to somehow move all my products over to command center?? I log into my account with the same log in for command center
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Splat 
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Re: No Connected Products Showing Up In Command Center
2015/01/28 20:42:03
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Only the latest version of Sonar (ie platinum) will be displayed in command centre. X3 won't show up, old products will not show up. What are you upgrading to?
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Splat
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Re: No Connected Products Showing Up In Command Center
2015/01/28 20:45:49
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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toastjam
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Re: No Connected Products Showing Up In Command Center
2015/01/28 20:56:08
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Thanks Alex. I followed the store link and I can upgrade - going from X3 to platinum. So only new purchases will show up in command center. Older things will just remain under my products on my account page?
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Splat
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Re: No Connected Products Showing Up In Command Center
2015/01/28 20:57:56
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Right.. :) At least for now...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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s-u-
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Re: No Connected Products Showing Up In Command Center
2015/05/28 01:04:22
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I/m having the same problem with sonar artist. but im not upgrading im just switching to a different computer
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Zargg
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Re: No Connected Products Showing Up In Command Center
2015/05/28 09:03:49
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s-u-
I/m having the same problem with sonar artist. but im not upgrading im just switching to a different computer
Do you see the products available on your Cakewalk account? Are you logged in on CCC? Reboot pc, if you did not do that already after installing CCC (I always do that after almost each new install, just for safety). Best of luck.
Ken Nilsen ZarggBBZWin 10 Pro X64, Cakewalk by Bandlab, SPlat X64, AMD AM3+ fx-8320, 16Gb RAM, RME Ucx (+ ARC), Tascam FW 1884, M-Audio Keystation 61es, *AKAI MPK Pro 25, *Softube Console1, Alesis DM6 USB, Maschine MkII Laptop setup: Win 10 X64, i5 2.4ghz, 8gb RAM, 320gb 7200 RPM HD, Focusrite Solo, + *
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Jacob Cundy
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Re: No Connected Products Showing Up In Command Center
2015/10/10 02:11:32
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I just bought "cakewalk artist" the downloadable version, recieved the confirmation e-mail, downloaded the correct Command Center for mac, logged onto command center via my cakewalk account information, clicked on Connected Products and it says "no connected products". I've read 5 or 6 forums with people having the same problem but there hasn't been any resolve. I've read people saying that Command Center only shows new purchases. Well this is a new purchase and new software. The Command Center is the only place where I can download my software from. How is is possible for me to obtain what I've spent money on if my cakewalk account won't sync with my Command Center?
post edited by Jacob Cundy - 2015/10/10 02:25:09
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scook
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Re: No Connected Products Showing Up In Command Center
2015/10/10 08:58:22
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cosmikdaniel
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Re: No Connected Products Showing Up In Command Center
2017/07/09 06:10:44
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Same issue here guys..
Purchased the upgrade from X2 Producer to Sonar Platinum.. Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered.. BUT!!! Cakewalk Command Center shows nothing under "Connected Products!"
i have sent several eMails to the support team... but as I'm in Australia i dont get my reply until the next day! They are getting back to me.. but after a day long delay.. So frustrating!
peace out dudes!
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Kev999
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Re: No Connected Products Showing Up In Command Center
2017/07/09 06:31:03
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cosmikdaniel
...Purchased the upgrade from X2 Producer to Sonar Platinum.. Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered.. BUT!!! Cakewalk Command Center shows nothing under "Connected Products!"...
Have you checked Your "My Products" page? If Platinum is listed there you can download the installers and bypass Command Centre.
SonarPlatinum∞(22.11.0.111)|Mixbus32C(4.3.19)|DigitalPerformer(9.5.1)|Reaper(5.77)FractalDesign:DefineR5|i7-6850k@4.1GHz|16GB@2666MHz-DDR4|MSI:GamingProCarbonX99a|Matrox:M9148(x2)|UAD2solo(6.5.2)|W7Ult-x64-SP1
Audient:iD22+ASP800|KRK:VXT6|+various-outboard-gear|+guitars&basses, etc.
Having fun at work lately
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cosmikdaniel
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Re: No Connected Products Showing Up In Command Center
2017/07/09 07:05:26
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Thanks for your speedy reply Kev999..
@ the "My Products" page it only lists my old products that I am upgrading from...
1. Dimension Pro 1.5
2. Rapture 1.22
3. Sonar X2 Producer
Nothing at all is listed on the Cakewalk Command Center !!
Only Demo products..
I have paid for the Platinum upgrade.. but am having all sorts of trouble getting Sonar Platinum.
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pwalpwal
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Re: No Connected Products Showing Up In Command Center
2017/07/09 09:19:44
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have they not connected all the account bits to the new store yet, maybe?
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chuckebaby
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Re: No Connected Products Showing Up In Command Center
2017/07/09 12:10:41
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Did you purchase the upgrade through Cakewalk ? Or another company ?
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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mudgel
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Re: No Connected Products Showing Up In Command Center
2017/07/09 13:46:35
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Command Centre will only show a product that was installed using it. For this reason it is not necessarily a reflection of what's showing in your online account.
If you want a program to show up in the CCC you need to install using CCC if it is a compatible product.
Eg Sonar X3 is not but Sonar artist, Professional and Platinum are as is Dim Pro Z3TA 2 Rapture and many other programs and plugins. For products that can be installed through CCC but weren't you have to weigh up the time it takes to reinstall those products including sometimes large sample libraries through the CCC.
If you take the time in the end you'll have a neat installation of all your Cakewalk products and you'll be notified of all updates which can then be done at the click of a button through CCC.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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John
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Re: No Connected Products Showing Up In Command Center
2017/07/09 14:45:03
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I'm going to ask a very basic question of the OP. In Command Center are you logged in to your account? For ease of use the same log in used here will work for your account.
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pwalpwal
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Re: No Connected Products Showing Up In Command Center
2017/07/09 16:27:20
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John
I'm going to ask a very basic question of the OP. In Command Center are you logged in to your account? For ease of use the same log in used here will work for your account.
OP was 2.5 years ago, someone bumped an old thread
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chuckebaby
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Re: No Connected Products Showing Up In Command Center
2017/07/10 00:54:05
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cosmikdaniel
Cakewalk.com shows me having SONAR X2 Producer, Dimension Pro, n' Reaper registered.. Reaper ? Ya, Im not sure your going to find Reaper in Cakewalk Command Center 
post edited by chuckebaby - 2017/07/10 01:23:29
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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Daniel Garica
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Re: No Connected Products Showing Up In Command Center
2017/07/10 03:18:02
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hey happy humans :)
I figured out what the problem was..
I accidentally created a NEW CakeWalk Account when signing in to CakeWalk to upgrade from X2 to Platinum!!!
Hence with having two accounts.. 1 did not work.. n' i had forgotten about the account i had previously..
Now that i'm signing in with the proper account... i can use the CakeWalk Command Center "CCC" n' see all of my purchased products ready to download.. (took about an hour to download).
thanks for all the help guys.. i hope this helps someone out there..
peace out dudes! :D
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