No Sound Blocks folder?

The tutorial video you are referring to was created with "Music Creator 6", not "Music Creator 6 Touch". The programs are slightly different, one of the difference being some of the loop content packaged with each version. That explains why you're seeing different content then what was done with that particular tutorial. Sorry for the confusion!!

vancheng

The tutorial video you are referring to was created with "Music Creator 6", not "Music Creator 6 Touch". The programs are slightly different, one of the difference being some of the loop content packaged with each version. That explains why you're seeing different content then what was done with that particular tutorial. Sorry for the confusion!!

I had same problem, and was very confused yesterday. Thank you for your responce, Ryan, but it is quite dissapointing to find out that i have much smaller loop bank than in the original version. Please, provide me with information where I can download all that abscent loops. (i suppose i have right to get them somewhere from cakewalk)

P.S: if you will read this, can you answer plz about steam integration support? (sorry for offtop) I was quite frustrated  to find out that there is no steam integration AT ALL, thought it is disrtibuted throught steam. What I mean is that Music Creator didnt show up in my steam library. This mean no user information (time spent) common for all steam software, no patches delivered through steam download service (this really stroke me), no news, and no achievments.

So i need answer: are there any plans to deliver steam support to the product?

I was quite upset by the fact that MC6 touch came out around 20 days after I purchased MC6, but free upgrades are only available for MC6 Boxed version customers. Why the discrimination between downloading customers and boxed version customers? Are we not buying the same product regardless of distribution method?

Ryan Munnis [Cakewalk
]

leebut


I was quite upset by the fact that MC6 touch came out around 20 days after I purchased MC6, but free upgrades are only available for MC6 Boxed version customers. Why the discrimination between downloading customers and boxed version customers? Are we not buying the same product regardless of distribution method?

Clarification: Free only to boxed customers who purchase AFTER May 24th. Official details here: http://www.cakewalk.com/P...ator/free-upgrade.aspx

***

I don't work in marketing, but my understanding of how the promotion works is that if you buy the boxed version, you pay more since ultimately you're paying for shipping (~ 9.95). If you buy the download version, you pay less.

So boxed purchases after this date get a free upgrade, download purchases can upgrade for a very minimal cost which is for the most part equivalent to the shipping cost of the boxed version. 

The upgrade cost to upgrade from Music Creator 6 to Music Creator 6 Touch is only 9.99 GBP. It looks like you paid less from the start (29.99 GBP) so even paying for the upgrade you'd be getting it for the same price we're currently offering. 

Sorry for any confusion on this. I hope that helps clarify.

Ryan Munnis [Cakewalk
]

leebut


Hello Ryan,


Thank you for responding. It's good to see some Cakewalk representation in the forum.


What I don't like is buying a product that was knowingly by Cakewalk going to be obsolete in less than a month. It was £29.99 because it was in the monthly specials section, so not the standard retail price. The sale price does not create a product any different to that of the former price.


Downloading means less cost to Cakewalk as well (no printing and packaging, no CD/DVD production), so to give special treatment for those who paid for a box and shipping is not a good thing to do. If they are paying an extra £9.99 for packaging and shipping,  they still didn't pay any extra for the software, which in reality means that both types of consumer have paid the same amount for the software. Forcing download customers to pay for a virtual box and shipping is ridiculous. The product is the SOFTWARE not the box. If the software is the same, then both types of customer should have the same treatment. You can't upgrade a box! Furthermore, why is  the upgrade a download and not a boxed version? After all, they paid for a box, right?

We are in a digital world these days, so please stop discriminating against those who save your company money and making doing business easier.

I was seriously considering upgrading to Sonar X2 this week because MC6 doesn't do what it was described to do (including what's in it's own help files), but I'm really not sure now. Very strange business practice. I wouldn't want to be a second-class  download  customer of a more expensive product.

Thank you and best regards,

Lee. 

Hi Lee,

It's definitely not obsolete, but I understand what you're saying. 

I don't necessarily think anyone at Cakewalk is trying to discriminate against any particular group of customers. The other side of that coin is someone who is upset about paying more for a boxed version then a person who paid for a download, or a person upset that they went to their local brick and mortar store and felt mislead because the only boxed version on the shelf was last years product. In other words, someone who purchases a download today has an option, someone who purchases a box does not. Also, we do not serve up downloads to people who buy boxed versions of our software. So if you buy a boxed version of Music Creator 6, you won't have a download in your account. People who buy boxed copies often feel we're leaving them out of the fun :)

Anyhow, I'm just doing my best to explain it since the perspective could easily be the opposite and often is exactly that.

There's always more to the story and I'm sure a lot more that I don't understand when it comes to contractual obligations with 3rd party vendors etc. 

At the end of the day though, I really do think Cakewalk is trying to offer a good deal to those who want to upgrade from Music Creator 6 to Music Creator 6 Touch. Often times we do not even offer an upgrade path for Music Creator customers. Typically people must pay full price for the newest version of Music Creator. I'd be hard pressed to believe that we're making any profit off that upgrade. 

There actually is a cost involved in serving up downloadable versions of products, and I think many people would be quite surprised to learn how much this can add up to with each download of large files like these. Every time someone downloads a product from their account, which some people do multiple times, it costs money to Cakewalk. This can actually end up costing us more then the price of manufacturing a box and the price of that upgrade.

Anyhow, your feedback is actually very valuable and I do thank you for taking the time to share. I don't make these types of calls here at Cakewalk but I'll be sure to pass your feedback along.