Dannnnie
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No one home ???
Is cakewalk open. The phone just goes around in circles. Cant even get an operator and they keep saying there closed for one hour but all day long?
My mp3 converter quit working when I had to go to a higher power computer to get it to work on sonar 8.5. Any advice here?
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Brandon Ryan [Roland]
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Re:No one home ???
2011/01/03 14:34:35
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Cakewalk is closed today, but we'll be open tomorrow.
"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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Dannnnie
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Re:No one home ???
2011/01/03 14:37:34
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Thanks Brian,
I think it would have been nice for them to tell you that when you call them?????
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Brandon Ryan [Roland]
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Re:No one home ???
2011/01/03 14:48:48
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"The sky above the port was the color of television, tuned to a dead channel." WG SONAR Platinum | VS-700 | A-800 PRO | PCAL i7 with SSD running Windows 8 x64 | Samsung 27" LCD @ 1920x1080 | Blue Sky monitors with BMC | All kinds of other stuff
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Jonbouy
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Re:No one home ???
2011/01/03 14:51:32
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Is cakewalk open. The phone just goes around in circles. Cant even get an operator and they keep saying there closed for one hour but all day long? Difficult to tell, it can sound like that when they are open too.
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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neiby
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Re:No one home ???
2011/01/03 15:06:11
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Brandon Ryan [Cakewalk
]
Cakewalk is closed today, but we'll be open tomorrow.
That sucks! I was about to call customer service. I've been waiting since Thursday morning to get my X1 serial number. I purchased the upgrade, but still haven't got a serial number or registration information, so I can't even install it. Grrrrr.....
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Jonbouy
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Re:No one home ???
2011/01/03 15:21:08
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neiby
Brandon Ryan [Cakewalk
]
Cakewalk is closed today, but we'll be open tomorrow.
That sucks! I was about to call customer service. I've been waiting since Thursday morning to get my X1 serial number. I purchased the upgrade, but still haven't got a serial number or registration information, so I can't even install it. Grrrrr.....
Strange too. I've been ordering and registering products from several suppliers over the holidays without so much as a glitch or an order acknowledgement not showing up within 30 seconds. They've all been conducted using $ US and where I did need to be issued manually with a serial number (Steven Slate) it was carried out between Christmas and New Year. No problems, no fuss and no transatlantic premiums to pay on downloads. To be perfectly frank here my favourite music vendor to do online business with has to be PG Music. The worst, for no other reason than it is in fact the worst I've ever come across, is Cakewalk, by a wide margin. I can only base this on my experiences of course YMMV. I really and sincerely hope they do something substantial about it this year.
post edited by Jonbouy - 2011/01/03 15:23:23
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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mikespitzer
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Re:No one home ???
2011/01/03 15:50:28
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My guess from a business perspective ?
Being relatively small, they are probably overwhelmed racing against the clock to fix X1 before they head out to NAMM in 8-9 days
Add to that preparations for NAMM show itself.
They may have siimply decided to ignore the phone, hibernate, load up on Red Bull and pull everybody in for some long hours to try and get on top this situation so they are more in control of things before showing up at NAMM show.
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Jonbouy
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Re:No one home ???
2011/01/03 15:59:37
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mikespitzer
My guess from a business perspective ?
Being relatively small, they are probably overwhelmed racing against the clock to fix X1 before they head out to NAMM in 8-9 days
Add to that preparations for NAMM show itself.
They may have siimply decided to ignore the phone, hibernate, load up on Red Bull and pull everybody in for some long hours to try and get on top this situation so they are more in control of things before showing up at NAMM show.
Thats a business perspective? If that eStore was a member of staff I'd have had him fired years ago. If the eStore worked well it would reduce the amount of support staff hours required to trace missing registrations and countless other difficulties people encounter and the same difficulties prospective customers have been encountering for a very long time. Losing one sale is something nobody can afford, I dread to think how many have turned away at the door here.
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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bapu
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Re:No one home ???
2011/01/03 16:01:20
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mikespitzer
They may have siimply decided to ignore the phone, hibernate, load up on Red Bull and pull everybody in for some long hours to try and get on top this situation so they are more in control of things before showing up at NAMM show.
Brandon said they were closed today.
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nprime
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Re:No one home ???
2011/01/03 16:06:06
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Aren't most businesses closed today in lieu of New Year's Eve falling on the Saturday?
I know lots of places never close in the U.S., but here all the banks and government buildings, etc, are closed.
Listen Sonar 5PE Intel DP35DP, E6750, 3 GB, 80GB/320 GB Scope (6 DSP) w/A16 interface PadKontrol, Legacy Series MS20, EZDrummer.
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space_cowboy
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Re:No one home ???
2011/01/03 16:06:37
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Some people call me Maurice SPLAT Pro lifetime, ADK 6 core 3.6Ghz with 32 GB RAM, SSD 1TB system drive, 3 3TB regular drives for samples, recordings and misc. Behringer X Touch, UAD Apollo Quad. 2 UAD2 Quads PCI (i think - inside the box whatever that is), Console 1. More guitars (40??) and synths (hard and soft) than talent. Zendrum!!!
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bapu
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Re:No one home ???
2011/01/03 16:09:04
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Mmmmmmmm Hello Kitty phone. Pink no less. Do they make a HiKittyPhone version? If so, I'm in.
post edited by bapu - 2011/01/03 16:10:05
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Jonbouy
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Re:No one home ???
2011/01/03 16:12:31
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bapu
Brandon said they were closed today.
And throughout the rest of the year the reason is?
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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bapu
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Re:No one home ???
2011/01/03 16:13:37
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Jonbouy
bapu
Brandon said they were closed today.
And throughout the rest of the year the reason is?
LSHECOMN
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Dannnnie
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Re:No one home ???
2011/01/03 16:38:42
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Thanks guys I just rechecked this forum and saw all these messages. I guess I feel a little better but it has taken me since August to get this new cd ready which included trying to learn Sonar to apply the drums. All I need now is to level things here and check the cd on different players all of which needs mp3!!!!! Oh I also needed to buy a 6 gig ram computer to run Sonar which ment the original mp3 converter
wouldn't work. I guess most songwriter musicians only work during the week!!!!!!!!!!!!!!!!!!!!
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UnderTow
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Re:No one home ???
2011/01/03 16:47:11
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mikespitzer
Being relatively small, they are probably overwhelmed racing against the clock to fix X1 before they head out to NAMM in 8-9 days
The sales people are fixing X1? That might explain a few things.  (In jest of course. I couldn't resist). UnderTow
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LJT
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Re:No one home ???
2011/01/03 17:18:31
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Getting ready for NAMM? So the web admins that support the eStore are going to be in the booth with the girls with the ballons? Did you all see the post a month ago that their systems were crashed ( http://forum.cakewalk.com/tm.aspx?m=2152249) due to demand. In the hacking world we call this a DOS attack!! (Denial of Service). Why even offer a download if you can't support giving a serial number to it? So Cakewalk didn't know they'd be busy during the holidays? Just hand the ordering over to Digital River for God's sake....
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neiby
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Re:No one home ???
2011/01/03 17:30:30
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UnderTow
mikespitzer
Being relatively small, they are probably overwhelmed racing against the clock to fix X1 before they head out to NAMM in 8-9 days
The sales people are fixing X1? That might explain a few things.
(In jest of course. I couldn't resist).
UnderTow
I was thinking the same thing. There's no reason for the programmers to be at NAMM, nor do the people who maintain the eStore need to be there. They need to be back at work fixing stuff. :)
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mikespitzer
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Re:No one home ???
2011/01/03 19:10:16
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RE>> I was thinking the same thing. There's no reason for the programmers to be at NAMM, nor do the people who maintain the eStore need to be there. They need to be back at work fixing stuff. :)<<
Logically I understand why normally this would seem like a silly theory.
But seeing how the last 2 months of the X1 launch has gone and the flurry of activity (some good .. much more bad) has been here on the boards ...... as well as considering how quickly other DAW products are gaining steam and rapidly grabbing more market share, I get a very strong feeling that behind the scenes Cakewalk is in a frantic "all hands on deck" recovery mode to try and get X1 fixed ....... AND....... be prepared for NAMM.
They don't need something embarassing to happen at the show when other vendors and the industry are there to see.
I think Cakewalk realizes they are at a critical juncture right now with a big shift in the DAW Software world going on.
They can't afford to slip back in the pack.
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bapu
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Re:No one home ???
2011/01/03 19:14:46
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mikespitzer
...... as well as considering how quickly other DAW products are gaining steam and rapidly grabbing more market share
Hey Mike, is there some published data to support this statement?
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Jonbouy
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Re:No one home ???
2011/01/03 19:16:16
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Who gives a market share?
It's still all theory and a bit silly to boot.
And how does it get an ailing pig of an eShop up to scratch that's been a nightmare for years?
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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bapu
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Re:No one home ???
2011/01/03 19:18:29
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Jonbouy
It's still all theory and a bit silly to boot.
Usually supported by the biggest complainers opponents of a release? You know, the ones who bought it.
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mikespitzer
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Re:No one home ???
2011/01/03 19:22:45
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Simply making a basic business observations 101. This is effectively what I get paid to do ............ evaluate and fix companies to increase sales, revenue, profits, growth and employee benefits. I am a Cakewalk fan and have used SONAR since Version 3. But from a business perspective, I am pretty confident my "theory" is pretty accurate. They have suffered a misstep and have some scrambling to do to regain traction. But I think they can do it.
post edited by mikespitzer - 2011/01/03 19:35:38
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Jonbouy
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Re:No one home ???
2011/01/03 19:40:47
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You get paid to show up on this forum to theorize about somebody else's business? Man, why don't I get offered the plum jobs? Do you know anything about woeful eStores? Perhaps you have a role of consultant here. btw I thought you said goodbye to us lot yesterday, or was that someone else?
post edited by Jonbouy - 2011/01/03 19:42:40
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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bapu
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Re:No one home ???
2011/01/03 19:43:29
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Jonbouy
You get paid to show up on this forum to theorize about somebody else's business?
Man, why don't I get offered the plum jobs?
You want a job pickin' plums? Just another illegal alien, eh mate?
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Jonbouy
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Re:No one home ???
2011/01/03 19:44:37
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bapu
Jonbouy
It's still all theory and a bit silly to boot.
Usually supported by the biggest complainers opponents of a release? You know, the ones who bought it.
Somebody bought the eStore? I'd not have given tuppence for it.
"We can't do anything to change the world until capitalism crumbles. In the meantime we should all go shopping to console ourselves" - Banksy
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bapu
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Re:No one home ???
2011/01/03 19:46:45
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mikespitzer
Simply making a basic business observations 101.
This is effectively what I get paid to do ............ evaluate and fix companies to increase sales, revenue, profits, growth and employee benefits.
I am a Cakewalk fan and have used SONAR since Version 3.
But from a business perspective, I am pretty confident my "theory" is pretty accurate.
They have suffered a misstep and have some scrambling to do to regain traction.
But I think they can do it.
I'd rather have a consultant who is 100% certain his facts are 100% accurate.
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bapu
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Re:No one home ???
2011/01/03 19:52:10
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Jonbouy
bapu
Jonbouy
It's still all theory and a bit silly to boot.
Usually supported by the biggest complainers opponents of a release? You know, the ones who bought it.
Somebody bought the eStore?
I'd not have given tuppence for it.
Sorry, did not explain myself. I was referring to the product not the estore.
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