I think the bottom line is these companies want you to buy the new product. Somewhere along the line they loose sight of support since it doesn't generate income. I say "these companies" because there are quite a few out there pushing new hardware constantly. They base their survival on new product revenue. If you happen to be Gibson you sell a product that is timeless and doesn't necessarily need a huge revision to keep going.
 
Look at Nord...they keep a fairly consistent well made product on the market. Yes they make changes, but not often and not radical. They make a great product.
 
I was drooling over the 88 key controller from NI, but decided to wait given their history...great software, iffy hardware support. 
 
 I've received great support from Presonus on the hardware end of things, my needs have been fairly simple though. Luckily I never had software issues with them. Not sure, could have been banned for promoting Sonar over there? We seem a bit more liberal over here since we have a few regular Studio One users who still come over and still use Sonar and they say what they like and what they don't like. If it was habitual and considered an attack of some kind, then I'm sure one of the mods would take action on that. Sorry to hear about that. 
 
We have one or two who were banned from here and went over there. One of them was great entertainment and I hated to see him go :)

In my old age I find product support to be far more important than athletic support.
 
Oh wait, am I in the right thread?

Leadfoot

bapu

Leadfoot
The USB powers the lights.

Well, there you go I assumed it was the AC adapter.
 
I will troubleshoot that tonight when I get home.
 
Thanks for the help.

You're welcome. Hope it helps.

Well, I must have a faulty unit (motor?). Power adapter is putting out 13.1V. Moving a fader in the console view does NOT change the FP fader. As stated using the fader to write automation does work FWIW.
 
Ordered this on Amazon. Guess I now have to go back to orig shipper. Any other thoughts before I go that route?

Yup.

Okay, here's my last idea...
http://support.presonus.c...torized-Fader-Solution

bapu
That was it. I had 1.3.5 installed and I found 1.2. Neither worked.
 
1.3.8 finally worked.
 
Thanks ever so much.

That's great! Glad to help.

craigb

Leadfoot
Sorry man. Sounds like a defective unit.

That can happen as a man ages...

Then all you need is...

bapu

Leadfoot
"One pill makes you larger, and one pill makes you small"

The pool makes me small.

Shrinkage alert!

Alice!  To the moon!

TheMaartian

Hahaha!   Of course Ralph Kramden would never get away with that now.

TheMaartian
Well, I just got permanently banned from the PreSonus forums.
 
For a post in a thread of AudioBox VSL owners complaining about the product being unceremoniously dropped from support, with tons of existing bugs and complaints. And I even stated how I repurposed my 44VSL and was getting beneficial use from it.
 
OK, so I also mentioned that I dumped S1 for SPlat and Notion for Forte because I was getting NO support for the issues/bugs I raised for all three products. Never got a response from PreSonus on a single issue.
 
I have spent a LOT of money on PreSonus products. I'll keep using the the 44VSL until I can afford to replace it (solely out of spite).
 
What a terrible lack of customer focus.
 
The good news? I'll have a LOT more hard drive space available when I get done deleting ALL of my PreSonus content.

Good for you to get out from there and back to the civilized forums.

Isn't there any logs in the Win 10 side or in the program's folders? I don't know 10 at all so it is difficult for me to help but I try. Have you checked SetupAPI logs?does it show up as an unknown device? Have you tried compatibility modes?

clintmartin
I've been wondering if my Presonus 44VSL is the reason Sonar will not work with Windows 10. I've tried 10 three times and everytime Sonar eventually will quit working. The message is always the same..."Sonar.exe has quit working". That's all it says. No crash, no error, no clues of any kind.

I'm surprised you were even able to get the driver to install on Win10. The last functional update they made to that driver was about 2 years ago, well before Win10. I had trouble with the driver on Win7, and was never able to run with a buffer of less than 256 samples. On Win10 on my Dell PC, it refused to install.
 
So, what's a user to do? Right. Keep checking the product download page for a driver update.
 
And guess what?
 
There was an update...to the descriptor for the download, claiming Win10 compatibility for the v1.3 driver. Ha ha ha. If it works for you, it's compatible. If it doesn't? FU. Ha ha ha.
 
The latest and last driver (v1.3) does not install like a Win10 driver. You might be able to run an application in compatibility mode, but a driver? Not.
 
My recommendation? Find a core-compliant use for your 44VSL and get yourself a Tascam US-NxN interface for Xmas. My US-16x08 is rock solid, quiet mic pres with plenty of headroom, no glitching even with a buffer of 64 samples, and AFFORDABLE for all of the i/o. With the recent release of the US-20x20 on USB3, the USB-16x08 has seen some really nice sale prices, often available for less than the US-4x4. You wouldn't regret it.
 
I appreciated Starise's feeddback on Nady, so I passed on their headphone amp. The only problem is that the one I've settled on (Rane HC6S) is 4x the cost, so I've got some saving to do. But I can see it now. Put the rack ears on my US-16x08, get the Rane (also a 1U device), and get a Gator G-PRO-2U-19 portable rack case for both.
 
Yeah, I can see it.