Now I'm for sure done with PreSonus

Well, I just got permanently banned from the PreSonus forums.
 
For a post in a thread of AudioBox VSL owners complaining about the product being unceremoniously dropped from support, with tons of existing bugs and complaints. And I even stated how I repurposed my 44VSL and was getting beneficial use from it.
 
OK, so I also mentioned that I dumped S1 for SPlat and Notion for Forte because I was getting NO support for the issues/bugs I raised for all three products. Never got a response from PreSonus on a single issue.
 
I have spent a LOT of money on PreSonus products. I'll keep using the the 44VSL until I can afford to replace it (solely out of spite).
 
What a terrible lack of customer focus.
 
The good news? I'll have a LOT more hard drive space available when I get done deleting ALL of my PreSonus content.

Richard Cranium
Well that's sad to hear :( But as you would know I'm sure, You are never banned permanently from anywhere.
 
And that's a bit of a silly reason to go deleting stuff, stuff you obviously liked and used, and yeah I know while the blood is boiling they are the worst company with the worst products etc etc , but hey, they weren't just a day or so ago ? But you must do what you must do.

I've been upset with them since last spring. I uninstalled S1 when S1 v3 came out and switched to SPlat. I struggled with Notion until I had a reasonable alternative. And I wasted dozens of hours of time chasing down what turned out to be bugs in their code, not problems inherent to my system. In the 12+ months I tried to get their products working on my pretty basic Dell PC, I got ZERO support from them, not even a courtesy, automated email.
 
I spent my consulting career teaching customer focus and service and product quality to Fortune 500 companies all over the world. Maybe that's made me more picky (and prickly) when it comes to such things.
 
Compare the Cakewalk and PreSonus forums, and the kinds of posts that show up.
 
Cakewalk employees show up on this forum when appropriate. Not a single PreSonus employee ever made a post the I saw. They leave the forum to their moderators. Poor bastidges. Except for the one nice guy I got completely tired of, the one who continues to post the "have you optimized your PC for audio?" responses to every single new complaint that shows up. I saw that identical post dozens of times.
 
Making a commitment to a full-blown DAW is expensive. I want support for my money. I demand support for my money.
 
I get it from Cakewalk. In trumps!
 
From PreSonus? Doodly squat.
 
All I just did was delete all of the installation files and documentation and clean up the registry.
 
Almost EXACTLY the same thing I did after my divorce. Pictures and mementos of the beatch be gone.
 
So, don't be sorry for me. Be sorry for PreSonus. Their propensity for dropping at least one existing product for each new one they launch (and, boy, do they love launching new products) does not bode well for their long-term prospects.
 
Edit: For example, I need a headphone amp. PreSonus make a pretty good one. Will I buy it? No.

My Presonus support experience with Notion was enough for me.  I uninstalled S1 2, Notion and Progression a few days ago.  If I can't do what I want to do with Sonar, Reaper, BiaB and MuseScore, then I should prolly quit trying ;)
 
And Tascam.  Love my 16x08

Richard Cranium
...I wouldn't let a companies attitude, business practices, forums whatever influence my decision on whether or not I use or buy their products, if it is something I like and want, and it works well, the other stuff makes no difference to me, I'm there for the products, not for the company...

I would.
 
I'm the exact other way around.
 
I WILL do without something I can truly use, like and benefit from just as a form of protest if and when a company 'gets to me'.
 
As for Presonus, I have one of their mixers and I have Studio One 2 all the way up to 2.6, but haven't upgraded any further than that and don't use it now due to their continually ignoring us MIDI users requests and petitions.
But when I was on their forums and using their DAW about 3-4 years ago, their company was known to be stellar.
I even had one of their company head-honchos trade emails with me and even bent the rules for me at his sole discretion.
 
I hope that this is just an isolated incident and that things haven't changed too much.
 
But perhaps since they've moved into that shiny new building, they've grown 'too big for their own britches'.
 

I must have come close to the mark with some of the 'rants' I've posted over there in the past.
The issue for me is that while their hardware is fantastic, most of it relies on firmware that isn't...  The main problem being releasing firmware that does just enough for a new product to work but without providing many (or even most) of the features that would make the product useful (or even usable in some cases).
 
Of course, all those extra features are "in development" and are due to be available "soon".  Meanwhile they release something else which makes the original product either redundant or unusable.
Somebody in middle management responsible for the development direction needs a serious talking to...
 
It's a shame, because their hardware (when it works as intended) is very good.

Leadfoot
I like my Faderport, but I've never needed any support from them.

Just got a Faderport and it works in SONAR, Reaper, Studio One 3 (uh... DUH!!!) and Mixbus 3.
 
The only thing I do not understand is why the fader does not reflect the track selected fader level. What did I miss in the setup? The fader does write automation as expected.

Also, I don't know which windows version you're using, but this might help too. It did for me.
:edit:
Sorry, I originally posted the wrong link. Try this.
http://m.youtube.com/watch?v=w--ExBYbbNk#

Leadfoot
Also, I don't know which windows version you're using, but this might help too. It did for me.
:edit:
Sorry, I originally posted the wrong link. Try this.
http://m.youtube.com/watch?v=w--ExBYbbNk#

On Windows 10 64bit and I've already done those steps.

Transport controls and user buttons will work with the USB alone. The AC adapter is for the motorized fader.

Leadfoot
If you change fader levels with your mouse on a selected track, does your Faderport's fader follow?

Yes, as I said, I can write automation.

bapu

Leadfoot
If you change fader levels with your mouse on a selected track, does your Faderport's fader follow?

Yes, as I said, I can write automation.

He's not asking if you can write automation, he's asking if the Faderport fader moves if you grab an onscreen fader with the mouse and move it...

Leadfoot
Did you try plugging it in to a different outlet?

No but I will.
 
Does the AC power the lights? Because they are on.

The USB powers the lights. The only thing the AC powers is the fader.

USB will power everything (except the motor) unless the AC adapter is connected (and turned on) in which case it gets all its power from the adapter.

bapu

Leadfoot
The USB powers the lights.

Well, there you go I assumed it was the AC adapter.
 
I will troubleshoot that tonight when I get home.
 
Thanks for the help.

You're welcome. Hope it helps.