g_randybrown
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OT: PC automatically shuts down/restarts
Dam I thought I had this fixed after installing SP1 (Win 7) but it just did it again! I can be working along and suddenly it's like I lose power except that it reboots immediately (giving the "your computer was shut down unexpectedly" or whatever it is). I've had my 700 watt UPS checked, done a fresh install of Win 7 twice, just tried the "hotfix" (but when trying to install, it stated it wasn't applicable to my PC). I hope this doesn't get moved before some of you guys read it and I'm very sorry for the OT but I've tried everything (including multiple googles) but just can't seem to find the solution. Has anyone even heard of this issue? EDIT: or suggest another forum to try? Thank you very much, Randy
post edited by g_randybrown - 2011/03/20 17:55:41
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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trimph1
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:03:08
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The only time I had something like this happen was when my computer suffered from some 'intermittent' PSU issue...I reseated the PSU connections and no more issue...
Did you check other connections as well?
The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate. Bushpianos
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FastBikerBoy
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:06:19
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First you need to stop the automatic restart. Right click my computer and select Properties->Advanced System Settings->Start up & Recovery->Settings and uncheck automatically restart. Then you'll have a chance to see the good 'ol BSOD. To find out what is causing that have a look at this thread. It was written for XP but it's a very similar process for Windows 7. It won't fix the problem but it will tell you exactly what is causing it. At least then you know what you are trying to fix as opposed to guessing at it. Hope that helps. EDIT:Obviously you need to download the relevant version for win 7 x64/x32
post edited by FastBikerBoy - 2011/03/20 18:07:42
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HumbleNoise
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:27:44
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What motherboard? Asking because we had a Gigabyte board that was known for this problem/ Had to replace it.
Humbly Yours Larry Sonar X2 x64 MAudio 2496 Yamaha MG 12/4 Roland XV-88 Intel MB with Q6600 and 4 GB Ram NVidia 9800 GTX Windows 7 x64 Home Premium
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Jumbicat
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:29:42
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Randy, The XP machine in my garage was doing the same thing...After seeing the symptoms and changing everything, I made the call to change the 420 watt power supply. Fixed the problem. I "benched" the power supply and found (2) 680 Uf 10V caps with the tops puffed out. These two caps were tied the the 5 VDC output circuit. This explained the sudden restart. It wouldn't hurt to inspect all the caps on the motherboard to see if any have the tops puffed. Another thing to check would be any fans in the system that could be too dirty to keep components cool. It could be a thermal problem your dealing with. Note- checking a power supply with a volt meter won't show AC ripple caused from a blown cap. An o-scope is needed to read correctly or know how to change the volt meter to read AC/RF volts. If the machine has ever took a unprotected power hit, this could be the cause.
post edited by Jumbicat - 2011/03/20 18:39:57
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:31:17
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trimph1
The only time I had something like this happen was when my computer suffered from some 'intermittent' PSU issue...I reseated the PSU connections and no more issue...
Did you check other connections as well?
Thank you I'll check the connections in the morning (I need a happy hour at the moment)
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/20 18:33:34
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FastBikerBoy
First you need to stop the automatic restart.
Right click my computer and select Properties->Advanced System Settings->Start up & Recovery->Settings and uncheck automatically restart.
Then you'll have a chance to see the good 'ol BSOD.
To find out what is causing that have a look at this thread. It was written for XP but it's a very similar process for Windows 7.
It won't fix the problem but it will tell you exactly what is causing it. At least then you know what you are trying to fix as opposed to guessing at it.
Hope that helps.
EDIT:Obviously you need to download the relevant version for win 7 x64/x32
Geez FBB you really know your stuff man...I got half way through the thread and realized I need to do this first thing in the morning. I'll report back after following your instructions....thank you so much bud!
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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codamedia
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Re:OT: PC automatically shuts down/restarts
2011/03/20 19:54:19
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Randy, There is some good advice here already, but it all assumes technical problems (either voltage or software causing the problem). I'll throw one at you that is a simple as it gets. This happened to me a couple years back, and took me days of troubleshooting to find! (I never did get all my hair back and my throat is still sore from all the screaming - LOL) For me is was a faulty reset switch on my case. I had tried everything, including a new power supply, re seating the ram and all connectors, re installing XP, etc... then I came across the "faulty reset switch" suggestion online somewhere. I simply disconnected the reset switch from the M/B and the problem went away. Once I was certain the problem was gone - I grabbed my multi-meter and tested the reset switch for continuity. Sure enough - just the slightest jiggle was shorting it out (which is all it would take). Since I rarely ever use the reset, I just never re-connected it. All was good. I'm not saying this is your problem (it's likely a very remote possibility), I'm just suggesting it's a really quick and easy thing to test and might be worth a try.
post edited by codamedia - 2011/03/20 19:58:28
Don't fix it in the mix ... Fix it in the take!
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Jumbicat
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Re:OT: PC automatically shuts down/restarts
2011/03/20 20:05:07
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Codamedia has a good point - I've had a bad reset switch a few years back (the button in the front was sticking), and a bad keyboard once that had me chasing problems too. It's the KISS approach...works every time.
Win7Pro64Bit-AMD-1090t -4 GIG OC DDR3-2k-GTX-465-C300 SATA6-SSD 64G-Sonar 8.5,X2a - Pro Tools Digi-001, a few Axon controllers http://soundcloud.com/jumbicat
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/21 10:10:23
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a bad reset switch FastBikerBoy
First you need to stop the automatic restart.
Right click my computer and select Properties->Advanced System Settings->Start up & Recovery->Settings and uncheck automatically restart.
Then you'll have a chance to see the good 'ol BSOD.
To find out what is causing that have a look at this thread. It was written for XP but it's a very similar process for Windows 7.
It won't fix the problem but it will tell you exactly what is causing it. At least then you know what you are trying to fix as opposed to guessing at it.
Hope that helps.
EDIT:Obviously you need to download the relevant version for win 7 x64/x32
Okay I've followed FBBs advice and now have the 64 bit version of the debug thingy installed (this is uncharted waters for me to say the least). A couple of week ago I blew it out with compressed air...it wasn't very dusty but had what looked like tiny mouse droppings in it (my daughter told me she had seen a tiny mouse but we've had no other evidence). I had left off one of the metal strips off (yes I know this is a dumb thing to do) but it's now covered. After breakfast I'll open the case and "check connections" (by this I hope you guys mean just see if they're loose and not checking them with some kind of voltometer or something) and look for any wires that may have been chewed on. I'll report back then. In the meantime thanks so much my friends! Randy
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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Bristol_Jonesey
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Re:OT: PC automatically shuts down/restarts
2011/03/21 10:24:09
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While you've got the case off, check ALL your internal boards, make sure they're all seated properly - RAN chips, Video board, network card, soundcard, modem etc.
A loose connection anywhere here could cause the problem you're seeing.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/21 12:23:49
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Okay so I poked around making sure all physical connections were secure and reseated the RAM (if that just means taking them out and snapping them back in) but nothing seemed loose.
FBB, after installing the debug thing, will it show a physical component failure (ie power supply, ram etc) if/when it shuts down?
I realize a minidump will be generated but will there be any info on the BSOD I need to write down?
Thanks very much everyone,
Randy
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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djtrailmixxx
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Re:OT: PC automatically shuts down/restarts
2011/03/21 12:55:17
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codamedia
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Re:OT: PC automatically shuts down/restarts
2011/03/21 13:17:56
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Looks like you've been moved downstairs Randy!
I'll try to remember to visit this thread and see how you make out!
Good luck!
Don't fix it in the mix ... Fix it in the take!
Desktop: Win 7 Pro 64 Bit , ASUS MB w/Intel Chipset, INTEL Q9300 Quad Core, 2.5 GHz, 8 GB RAM, ATI 5450 Video Laptop: Windows 7 Pro, i5, 8 Gig Ram Hardware: Presonus FP10 (Firepod), FaderPort, M-Audio Axiom 49, Mackie 1202 VLZ, POD X3 Live, Variax 600, etc... etc...
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/21 13:22:15
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I expected it to be moved but hopefully all you knowledgeable and generous folks subscribed to it ....I'm downloading x1b right now so that'll probably fix the issue anyway (J/K) 
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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slartabartfast
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Re:OT: PC automatically shuts down/restarts
2011/03/21 13:46:36
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after installing the debug thing, will it show a physical component failure (ie power supply, ram etc) if/when it shuts down? The debugging dump will not diagnose hardware problems as such. It just tries to capture the logical state of the computer when the failure occurs i.e. what is running and what is in memory. If the problem is that power to the MB & memory are lost for some reason debugging or memory dumps will not even give you that--they require the computer to continue to run long enough to write the information to a file on the hard drive. If the computer dies due to power failure, shorts etc. all that will be lost. If a process hits a bad address in ram, and the computer still has enough function throw a fatal error report, then you may get something.
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jcschild
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Re:OT: PC automatically shuts down/restarts
2011/03/21 14:26:47
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djtrailmixxx
You may also want to try http://memtest86.com/
about time someone posted this.. Power supply and bad memory are the 2 most likely culprits of a reboot. i bet when you go into your logs it will say kernal power issue.. not saying much there... WOW on the faulty reset switch. all the yrs doing this and i dont recall ever seeing that.. or maybe i just forgot  getting old ya know..
Scott ADK Home of the Kentucky Fried DAW!
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noldar12
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Re:OT: PC automatically shuts down/restarts
2011/03/22 01:40:01
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I also had the same problem with an Asus board a few years ago. In my case the random crashes/reboots traced to a problem in one pair of the USB ports in the mobo. Every time I tried to use one of those ports random crashes and reboots would ensue, including even the computer booting up from "off". The needed solution was to replace the mobo.
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/23 19:23:35
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First you need to stop the automatic restart. Right click my computer and select Properties->Advanced System Settings->Start up & Recovery->Settings and uncheck automatically restart. Then you'll have a chance to see the good 'ol BSOD. Hmmmm....after doing this it just did the same thing (rebooted and no BSOD). Could this mean it's not software/drivers causing it? Thanks very much, Randy
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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codamedia
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Re:OT: PC automatically shuts down/restarts
2011/03/25 17:32:38
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Randy: Sounds like software is likely not the case, but still hard to tell. I suspect it's hardware related. (memory, motherboard, etc...) Did you try disconnecting the reset switch? It's rare, but as I said earlier, I got bit hard by this one time. It's the easiest thing to test next, certainly easier that swapping out motherboards 
Don't fix it in the mix ... Fix it in the take!
Desktop: Win 7 Pro 64 Bit , ASUS MB w/Intel Chipset, INTEL Q9300 Quad Core, 2.5 GHz, 8 GB RAM, ATI 5450 Video Laptop: Windows 7 Pro, i5, 8 Gig Ram Hardware: Presonus FP10 (Firepod), FaderPort, M-Audio Axiom 49, Mackie 1202 VLZ, POD X3 Live, Variax 600, etc... etc...
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/25 17:37:19
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Did you try disconnecting the reset switch? It's rare, but as I said earlier, I got bit hard by this one time. It's the easiest thing to test next, certainly easier that swapping out motherboards Well I stared at it ...that is if it's the switch to turn the power totally off (marked I and O right?) Anyway that thing looked sealed to me but if that's what you're talking about I'll take another look...maybe I just need a bigger hammer eh?
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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slartabartfast
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Re:OT: PC automatically shuts down/restarts
2011/03/26 01:41:47
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if it's the switch to turn the power totally off (marked I and O right?) No, that is the power switch. The reset switch is the other switch that you apparently never use to restart the computer if it hangs and will not respond to software exit. The easiest way to disable it is to figure out where it connects to the motherboard and just pull the plug at the motherboard. 
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/28 11:28:18
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At the risk of sounding like an idiot, if you're talking about the button I push to turn on the PC (and to shut down) how do I boot up?
Thanks very much,
Randy
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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slartabartfast
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Re:OT: PC automatically shuts down/restarts
2011/03/28 16:55:36
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O. K. I am NOT talking about the switch you use to power on the machine. That is rather un-imaginatively named the power switch. If you have a desktop computer, then there is typically another switch named the reset switch, that will erase everything in the memory of a running machine so that something like an infinite loop or some other software lockup can be interrupted without cutting power to the machine. The lobotomized machine will then re-boot itself. If you have an at all recent desktop machine the motherboard will have the little sockets as pictured above coming out of a closely grouped bunch of plugs/pins. If you press the reset switch while the computer is not running, nothing happens, and for most purposes you can achieve the same effect by holding the power switch for several seconds and then restarting from off, or just pulling the plug out of the wall. So the reset switch is not really needed to run the computer, it is just a convenient way to kill it if it becomes insane.
If you have a laptop, then you may not have a reset switch, or it may be hard to find. Sometimes you have to poke a straightened paper clip through a little hole under the machine to actuate it.
In any case, it is unlikely that your problem is a stuck or intermittently shorting reset switch. An intermittent short circuit elsewhere will have the same effect and be much more difficult to find.
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2011/03/29 19:09:10
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Oh the reset button!
Weird, my last 2 PCs had one but the one I bought about a year ago doesn't have one (at least that I can find).
Thanks anyway everyone, I guess I'll have to take it in to someone that knows what they're doing.
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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jnager
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Re:OT: PC automatically shuts down/restarts
2012/01/05 17:20:31
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This is because you have problems in Windows Registry. It is a common cause of Windows crashes and error messages. Registry problems can occur for many reasons, including references left behind after uninstalling, incorrect removal of software, missing or corrupt hardware drivers or orphaned start-up programs. This will significantly increase the Registry size and slow down your computer, because Windows will need more time to load, search, and read data from the Registry. Scan your system for errors with Digeus Registry Cleaner http://www.digeus.com/pro.../registry-cleaner.html
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2012/01/05 17:48:15
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jnager
This is because you have problems in Windows Registry. It is a common cause of Windows crashes and error messages. Registry problems can occur for many reasons, including references left behind after uninstalling, incorrect removal of software, missing or corrupt hardware drivers or orphaned start-up programs. This will significantly increase the Registry size and slow down your computer, because Windows will need more time to load, search, and read data from the Registry. Scan your system for errors with Digeus Registry Cleaner http://www.digeus.com/pro.../registry-cleaner.html
How is it different from the free CC Cleaner?
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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Mesh
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Re:OT: PC automatically shuts down/restarts
2012/01/05 20:59:28
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I wouldn't be surprised if jnager is a spammer.....  (1st post and digging up an old thread etc....) 
Platinum Gaming DAW: AsRock Z77 Overclock FormulaI7 3770k @ 4.5GHz : 16GB RAM G.Skill Ripjaws X 250GB OS SSD : 3TB HDD : 1TB Sample HDDWin 10 Pro x 64 : NH-D14 CPU Cooler HIS IceQ 2GB HD 7870Focusrite Scarlett 2i4The_Forum_Monkeys
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g_randybrown
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Re:OT: PC automatically shuts down/restarts
2012/01/06 08:30:08
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That crossed my mind but after you pointing out the post count I feel sure you're right...thanks Mesh
G. Randy Brown Windows 10, 64 bit, PlatinumIntel Core i7-3770S Asus P8Z77-V LK mobo 4X8GB Corsair XMS3 memory 500 GB Crucial BX100 SSD (OS)two WD Black 1 TB HDDSAPPHIRE DUAL-X 100314-4L Radeon HD 6970 2GB 256-Bit GDDR5 Presonus AudioBox 22VSLyoutube.com/crystalclearnm
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John6528
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Re:OT: PC automatically shuts down/restarts
2012/01/06 11:26:07
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Sudden shut down was always an overheat problem with me. Check everything is clean.
JOhn
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