karma1959
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Occasionally lose control surface MIDI port config settings
Hi all,
Every so often I lose connectivity to my Mackie control surface, which is connected via USB. It's not a big deal, I simply reset the control surface input / outputs ports to MCU Pro USB 3.0 in preferences and everything works fine again. But his happens fairly regularly regardless of driver versions on my RME UFX.
Would this point to an IRQ conflict causing the USB connectivity to be intermittent?
Any ideas?
Thanks
Russ
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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groovey1
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Re: Occasionally lose control surface MIDI port config settings
2014/04/21 12:12:22
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Have you tried a different USB cable? The reason I ask is I notice whenever I run Sonar without my control surface plugged in, it also blanks out the settings in Preferences. So possibly having the connection physically broken due to a bad cable might have the same effect.
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karma1959
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Re: Occasionally lose control surface MIDI port config settings
2014/04/21 14:34:51
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Thanks for the reply - I'll try another USB cable, although the one I'm using is new.. but will give it a shot.
Any other ideas folks?
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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slartabartfast
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Re: Occasionally lose control surface MIDI port config settings
2014/04/21 14:54:50
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A break in the physical connection is a possibility, hence the recommendation to try a new USB cable, which would address a broken cable but would miss bad solder joints in the boards at either end. I assume you have disabled the power saving setting to automatically turn off USB ports. http://www.techsupportalert.com/content/how-fix-annoying-windows-usb-problem.htm An overload of the power supplied by the USB port is unlikely unless you have a toaster or coffee maker running off it as well as your audio interface. If this happens with any USB device, it suggests a problem with the USB ports on the computer. If it only happens with one device, it suggests that device may be at fault.
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karma1959
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Re: Occasionally lose control surface MIDI port config settings
2014/04/21 15:40:16
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Slartabartfast - thanks, I'll doublecheck the power settings, but I'm 99.9% sure they're disabled. (+ I have my UFX connected via USB, and those settings are never lost.. so I think the USB power is good).
I have tried 2 different USB ports, so I was converging onto the assumption it was either the Mackie Control unit itself or something software related.
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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DRanck
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Re: Occasionally lose control surface MIDI port config settings
2014/04/21 18:20:41
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To second what groovey said, I noticed that if my Akai MPK 88 Pro is not connected when Sonar starts, the ACT settings are lost and I need to reconnect the outputs.
My Sound CloudWebsiteYoutube ChannelThe way that I've always gone about making music, the rule of thumb, has just been to make what I love. Amy Lee Sonar Pro 64 (Newburyport), Akai Pro MPK 88, i7-4770K, ASUS Z87-PRO V, 32GB SDRAM 1866, SAMSUNG 840 EVO 500GB SSD, 2 - WD BLACK 2TB, Samsung USB 3.0 SSD, Win 10 Pro 64, Radeon R9 270 Video 2GB, Dell P2314T 23" Touchscreen, Gateway 23" monitor, Presonus USB Audio Interface, Surface Pro 2 w/ Xotopad as a control surface
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Kilian K
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Re: Occasionally lose control surface MIDI port config settings
2014/04/22 12:53:36
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I get that too, not ev'ry time, not a big thing but annoyin... , I have to close and reload Sonar. It's just killing the work flow, when you jump in with fresh ideas. I've check cables, connections, my daw is tweak to the max, no internet connect, a dedicated machine to music... I always start the MCU before Sonar, 'cos the other way around, the MCU never work... The worst in this, it's random...  Rick
I7 3930K 3.2 ghz 6 core 32gbram, Triple 23'' Mon, Win7Pro64, 5HDDs, Sonar Platinum, Fast track U8R, MCU, PCR500, Akai MPD18, Soundcraft Sig12, Mackie big knob, Alesis M1 Mk2, YamMo8, Guits, Basses & mics, & other stuffs. Even a ukulele...
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karma1959
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Re: Occasionally lose control surface MIDI port config settings
2014/04/22 15:44:49
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Yes, I always ensure my MCU is powered on before the PC running Sonar is fully booted up - so the MCU is always fully initialized before Windows and Sonar are running.....
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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Anderton
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Re: Occasionally lose control surface MIDI port config settings
2014/04/22 19:15:12
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In Preferences, under MIDI > Playback, maybe increase the size under "prepare using XXX millisecond buffers" to 500 or 750.
You also mentioned USB 3.0...I know USB 2.0 devices are supposed to be compatible, but I have run into occasional issues. If you have a "legacy" 2.0 port you might try that.
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