Overseas Order Placement-System broken
When is someone from Cake going to respond to the repeated complaints that the Credit Card Error (authorisation failed) is not a card issue but related to the way Cake collects our Address details when processing an order.
There is a work around (supplied by another user from Australia - Adroen) but it just plain sucks that no-one responds except with the lame "Contact your CC provider because you musn't have enough credit or you have not filled in your address details correctly.
C'mon Cake its your Web Site Order taking process that's the problem for goodness sake! Just a simple fix on a form for your overseas customers.
To add insult to injury I've received confirmation I'm getting the Sonar 6PE French upgrade. I ordered English I'm in Australia.
this is copied from my order confirmation email:-
"SONAR 6 Producer Edition 12-CWSP6.00-2RCG 1 179
SONAR 6 Producer French Upgrade from SONAR 4-5 Producer"
Even if someone acknowledged that there was a problem and it was in hand at least it would end this frustrating not knowing. ARRGGHHHHH!!!!
So damn frustrating- From Australia you don't get an answer trying to ring. I will not try that again. No response to email. Should have tried the local supplier, should have , should have, should have.
You guys make great software but your customer sales service is among the worst experiences I've had dealing with companies around the world. compared to Australia, US companies are usually so good but this business with Cake is infuriating.
This is my first real rant on this forum. Wish I could say it felt better. Oh if only they'd answer the phone or answer an email.
...bites off arm...hits himself over head with it...now only has one arm....can't play guitar anymore...what have I done? Woe is me. STOP
Ahhh! Better now
Mike V. (MUDGEL)
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