Paying Twice For Virtual Synthesizers

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bgl
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2013/07/26 08:32:02 (permalink)

Paying Twice For Virtual Synthesizers

I bought East-West RA, back in in the Windows XP days. Starting last week, I wanted to use the RA library in Windows 8 and it did not work. I got the note below from a "tech" at East-West, who said it will cost an upgrade fee to use it again. - I upgraded and used my old libraries (older than RA) from Arturia.com, from IKMultimedia.com, and from Spectrosonics.net, at no additional cost. After buying RA from East-West, for $300, they will not let me keep using the library without paying another $100. - Think before you invest in a company that will charge you more later. I will not buy any more East-West products.
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Hello,
As of 2007 NI and East West have disaffiliated, thus the discontinuation of the NI edition libraries. When this discontinuation took place, East West did offer free upgrades for 2 years(given that you had purchased the library 1 year prior to the discontinuation of the NI edition libraries). Anyone who had bough and registered the product would have gotten notifications of this free upgrades.
The paid upgrade has always been up, and have had many NI customers pay for the upgrade.. as paid upgrades are not uncommon.
Regards,
Luis Jimenez
#1

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    bitflipper
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    Re: Paying Twice For Virtual Synthesizers 2013/07/26 10:25:02 (permalink)
    That's why you should get on the mailing lists for all the products you buy. Yeh, it can mean a bunch of spam in your inbox (e.g. IKM and their iCrap), but if you create a separate folder for music-vendor stuff it's manageable. 


    All else is in doubt, so this is the truth I cling to. 

    My Stuff
    #2
    vintagevibe
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    Re: Paying Twice For Virtual Synthesizers 2013/07/26 11:10:59 (permalink)
    It actually sounds pretty fair to me.
    #3
    vstbuzz
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    Re: Paying Twice For Virtual Synthesizers 2013/08/01 04:35:15 (permalink)
    I guess it makes sense, but its still a little unfair for sure
    #4
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