kjs00333
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Performance issues
Hey all,
I'm having some major performance issues and I'm really hoping the issue doesn't point back to my mixing board, but rather a setting that could be misconfigured. I am using a ZEDR16 mixing board with Sonar X1. The performance issues I am having is during playback, arming a track, and setting input monitoring on an individual track..there is about a 5-10 sec delay to do those tasks.
It also seems changing inputs and outputs have some delay as well. When using Sonar without the ZED, and using an onboard audio card..tracks arm instantly, inputs change fast and overall performance is great.
I have used Windows 7 64, Windows XP 64, Sonar X1, and now decided for the sake of troubleshooting purposes to go back to Sonar 8 32bit. I'm using ASIO drivers but also tried WDM with no performance improvement. My machine I'm using is pretty powerful and I don't ever remember Sonar running this bad especially with fresh OS installs. Machine has an quad core I7 3.2ghz, with 8gig of ram and 2tb SATA hard drive. I even tried a new PC all together and there was no performance increase which had even better specs then the one previously mentioned.
Any advice on what could be causing this? I really hope it's not the mixing board going bad.. that would really suck :(. Could this be something as stupid as a bad cable?? No settings on the board have changed.
Thanks again!
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daveny5
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Re:Performance issues
2012/06/14 10:04:33
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Are you using the Firewire connection? Perhaps unplugging and replugging it would help. If not, then uninstall and reinstall the drivers for the ZED.
Dave Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic. Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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CJaysMusic
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Re:Performance issues
2012/06/14 10:45:05
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I am using a ZEDR16 mixing board with Sonar X1 Is the Zed your sound card /interface? If so, then i suggest getting a better audio interface that has better drivers written for it. If you can get good performace with a low latency in ASIO or WDM driver modes when using the most up to date drivers for your ZED, then you need a better interface CJ
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FastBikerBoy
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Re:Performance issues
2012/06/14 10:51:55
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kjs00333
Hey all,
I'm having some major performance issues and I'm really hoping the issue doesn't point back to my mixing board, but rather a setting that could be misconfigured. I am using a ZEDR16 mixing board with Sonar X1. The performance issues I am having is during playback, arming a track, and setting input monitoring on an individual track..there is about a 5-10 sec delay to do those tasks.
It also seems changing inputs and outputs have some delay as well. When using Sonar without the ZED, and using an onboard audio card..tracks arm instantly, inputs change fast and overall performance is great.
I have used Windows 7 64, Windows XP 64, Sonar X1, and now decided for the sake of troubleshooting purposes to go back to Sonar 8 32bit. I'm using ASIO drivers but also tried WDM with no performance improvement. My machine I'm using is pretty powerful and I don't ever remember Sonar running this bad especially with fresh OS installs. Machine has an quad core I7 3.2ghz, with 8gig of ram and 2tb SATA hard drive. I even tried a new PC all together and there was no performance increase which had even better specs then the one previously mentioned.
Any advice on what could be causing this? I really hope it's not the mixing board going bad.. that would really suck :(. Could this be something as stupid as a bad cable?? No settings on the board have changed.
Thanks again!
If you've only just noticed this I'm guessing you've just recently updated the driver. That's the issue. Roll back to version 3.5.5.10185 and it'll work as expected. It's available on the A & H website. I reported it to A & H several months ago when I updated my system. As you'll have noticed forget about the WDM drivers, you'll only get access to 8 of the in/outs as opposed to the full 18. HTH
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FastBikerBoy
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Re:Performance issues
2012/06/14 10:54:11
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CJaysMusic
I am using a ZEDR16 mixing board with Sonar X1
Is the Zed your sound card /interface? If so, then i suggest getting a better audio interface that has better drivers written for it.
Good advice CJ but IMHO there is no better interface available except the GSR-24.... currently considering selling body parts to get one. 
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kjs00333
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Re:Performance issues
2012/06/14 11:08:25
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If you've only just noticed this I'm guessing you've just recently updated the driver. That's the issue. Roll back to version 3.5.5.10185 and it'll work as expected. It's available on the A & H website. I reported it to A & H several months ago when I updated my system.
As you'll have noticed forget about the WDM drivers, you'll only get access to 8 of the in/outs as opposed to the full 18.
HTH
I don't remember updating the driver when the performance starting getting bad, but I grabbed the most current driver that is available from the site for the device when I reimaged my desktop. I'm guessing they have an archive where their older drivers are located? I will definitely give that a try. Is there a prefered method to doing a driver rollback with the ZED? Daveny - I already tried unplugging and re-plugging in the device, but still no luck :(. I have a feeling the driver for the device may be what's causing the issue.. defintely worth a try. I didn't even think that would be the cause, but it sounds absolutely logical. Thanks Karl, I'll report back once I can get this done. Will be a few days unfortunately.
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FastBikerBoy
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Re:Performance issues
2012/06/14 11:24:27
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I'm sure you'll find that's the issue. I grabbed the latest driver when I updated my system late last year and saw exactly the same behaviour. Big lag on anything audio connected.
Luckily I'd seen exactly the same thing with an earlier interface so knew it was driver related. Rolled back a version and that fixed it. There's an older version on their website. Can't remember the exact process but it's very easy to do, just follow the included instructions.
As I said they are aware of it, whether they are doing anything about it is another matter but with the 'old' driver I can run all day at 64 samples which gives a buffer of 1.5 msecs and a roundtrip of 5.8 msec.
Of course latency isn't an issue anyway with the ZED and all the monitoring possibilities....... but it's still nice to have it low.
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Chaos Choir
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Re:Performance issues
2012/06/14 11:35:32
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.
post edited by Chaos Choir - 2012/08/27 11:38:13
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BretB
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Re:Performance issues
2012/06/14 17:49:17
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OK, so I have a ZED-R16 and am currently building a new DAW system to include Intel i7 and Windows 7 Pro 64. I should not install the latest driver/firmware but rather install the older? Is the problem with the latest driver and 32 bit or 64 or some other combination?
Sonar Platinum - A&H ZED R16 - KRK VXT4's - Yamaha DTXpress IV & Gretsch Catalina Maple kits "Music is what feelings sound like" https://soundcloud.com/bret575b
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FastBikerBoy
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Re:Performance issues
2012/06/14 18:02:58
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Don't know about x32 but the x64 driver is definitely affected. The driver version I mentioned post #4 in works great though.
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CJaysMusic
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Re:Performance issues
2012/06/14 19:13:18
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Good advice CJ but IMHO there is no better interface available except the GSR-24.... currently considering selling body parts to get one.
There are allot better interfaces. He cant even get it to work in 64bit, so an m audio is a better interface than that. Drivers are everything and if bad drivers are written, the interface sucks, no matter how many bells and whistles it had. If you cant get it to work, what good is it? Cj
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FastBikerBoy
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Re:Performance issues
2012/06/16 01:59:33
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The comment about "no better interface" was a little tongue-in-cheek but the ZED-R16 is without doubt, a great interface. For anyone that needs a mixer interface, which I do, I don't think there is anything better and there's nothing else I'd replace mine with except it's bigger brother, the aforementioned GSR-24.
My point is it definitely does work, and very well under x64. I know I've been using one for the last two years running at 64 samples, since my system upgrade and I can't remember what a drop out is.
There's certainly plenty of poor advice handed out at times and selling a $2000+ mixer interface that has fantastic pres, gorgeous EQ that can be used as a plugin, and more routing options than anyone could ever need because of a bug in the latest driver is a bit extreme IMHO. It may even be a Sonar bug as it doesn't seem to affect Cubase/Protools/other DAWs, or perhaps it's x64 related.
Regardless the 'fix' to the OPs problem is exactly the same as the Focusrite users that saw the same thing a while ago. Roll back a driver version. The latest driver version only contains a fix for Protools users anyway.
There may well be better interfaces but I don't think I'd be holding M-Audio up as an example given the state of their x64 drivers, or the ones I've used anyway......
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mudgel
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Re:Performance issues
2012/06/16 03:16:49
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Trying to reason with the unreasonable is .. well ... I'm sure you get the idea FBB.
To the OP: just roll back the driver. Allen & Heath is a legendary name in the audio industry synonymous with exceptional quality and performance. It's not so uncommon for a dodgy driver to slip through. I've had RME stuff for years and its well known for its drivers and I've had to roll back a version once because of an unwanted side effect in the new driver. I've had MOTU gear that also worked better with a previous driver.
Drivers are software and occassionally not as good as expected. The fix is - rollback until a new driver is released that fixes the problem.
If my system is running stable then I'm very careful when it comes to updating drivers just because they are the latest. Sometimes a driver is released to fix one specific problem; if you don't have that problem then don't update.
Mike V. (MUDGEL) STUDIO: Win 10 Pro x64, SPlat & CbB x64, PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz. Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2. Monitors: Adam A7X, JBL 10” Sub. Audio I/O & DSP Server: DIGIGRID IOS & IOX. Screen: Raven MTi + 43" HD 4K TV Monitor. Keyboard Controller: Native Instruments Komplete Kontrol S88.
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kjs00333
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Re:Performance issues
2012/07/17 15:13:36
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Sorry for the long delay in responding.. but after rolling back the driver, the ZED is now in perfect working order :). Thanks for the help!
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