rodreb
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Performance questions with Platinum
These are the issues I am having running Platinum. Since I don't see others posting about these issues, I am assuming it must be something with my computer, not Platinum. (BTW, DPC Latency Monitor says my computer should be able to handle audio recording with no problem) 1. Hit Play - Blue spinning ball thing appears for about 1 second 2. Hit Stop - Again, it takes about 1 second 3. Frequent loss of sync between tacks, requiring toggling the PDC button to line them up again 4. General sluggish behavior of Platinum None of this is so bad that I cannot use Platinum but, it is so frustrating. Platinum used to be speedy on this computer, not sluggish at all. So, I am asking myself the following questions.... 1. Is my hard drive dying? 2. Do I need more RAM? 3. Could my video card be dying? 4. What else could cause this? (I don't think my Firewire card would effect this but, hey, I'm questioning everything now) Any ideas would be greatly appreciated. Specs - Intel i5, 8 gigs RAM, Win 10, NVidia 620 video card, Focusrite Saffire Pro 40 & Octapre MkII
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bielphc
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Re: Performance questions with Platinum
2017/08/05 03:39:23
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I'm having heavy trouble with cpu performance in SPlat when i try to work with MIDI. But i have an i3 2310, 2ghz, 4GB RAM, HD 500GB 5400RPM. That is the problem. SPlat needs a good PC to run smoothly. But you must try to increase or decrease buffer size to test. For midi editing, set the buffer to 512 or lower. For audio, 512 or higher.
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planetearth
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Re: Performance questions with Platinum
2017/08/05 05:44:31
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It doesn't sound like you have a hardware problem. Here's what I suggest, based upon a few years of helping people with similar issues: - Make sure your audio interface's drivers are up to date. And choose just one audio interface and un-install the other while you try to determine where the problem is.
- Are you using ASIO? If so, what's your buffer setting? Does increasing it help?
- What else do you have running on your system? Do you have anti-virus or other software that might be interfering with audio recording or otherwise accessing the hard drive?
- What speed is your hard drive? When's the last time you defragmented it? You shouldn't need to defragment often, but it you do, Defraggler (https://www.piriform.com/defraggler) will do a good job and tell you your hard drive's rotation speed, if your hard drive reports that information.
- When's the last time you ran CHKDSK /R (not /F; you want to look for bad sectors)? Defraggler will do a basic scan, but CHKDSK /R will tell you if your hard drive is failing, unless the failure is in the controller (which is rare).
Again, it seems your problem is more with the audio interface, so I'd start troubleshooting there. You have the same basic system I have, and I don't have any problems in SPlat. Once you let us know the answers to these questions (especially the ASIO driver one and what else is running on your system), we'll be able to isolate the problem. Steve
SONAR Platinum ▪ NI Komplete, Korg DLC, Arturia V5 Collection, Dimension Pro, IK Multimedia & other synths ▪ Les Paul, Peavey and Yamaha guitars. Listen to some of my stuff here: https://soundcloud.com/shadowsoflife . Comments from other SONAR users are always welcome!
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planetearth
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Re: Performance questions with Platinum
2017/08/05 06:01:44
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bielphc I'm having heavy trouble with cpu performance in SPlat when i try to work with MIDI. But i have an i3 2310, 2ghz, 4GB RAM, HD 500GB 5400RPM. That is the problem. SPlat needs a good PC to run smoothly. But you must try to increase or decrease buffer size to test. For midi editing, set the buffer to 512 or lower. For audio, 512 or higher.
What do you mean, "when you try to work with MIDI"? Are you talking about VST instruments, or MIDI that's sent to an external synth? In either case, MIDI shouldn't be stressing your system, even with an i3 and a 5400 RPM drive. If you have a dozen Kontakt instruments loaded, then yes, you'll have some problems. But that's not really "MIDI"; that's a problem with the processor and RAM. And even with that, there are things you can do to work around the issues. Changing the ASIO settings will help with the audio dropouts (and pops and clicks), but not with MIDI. If you're having to increase the buffer settings to keep the audio from dropping out, you might want to either get a faster hard drive or add RAM (or both). A 1-terabyte, 7200 RPM drive is less than $50 (a 2-TB drive is only $68), and the software to clone your system is free. If you decide to get more RAM, make sure the timing and the speed match the RAM you already have, if you want to get the most out of it. You probably already know about "freezing" any synths you're not actively editing in a project, and if you have the latest version of SPlat, check to see which MIDI driver you're using. In the Preferences, under "MIDI/Playback and Recording", you should see a relatively new entry at the top of the window: "Driver Mode: MME". If yours has nothing there, or says something else, you might want to look into that. Another option that could free up some RAM for you is to follow BlackViper's tips for optimizing your Windows installation. And of course, there are many other sites that offer tips for optimizing DAW systems. For the most part, they all recommend the same things, but it's good to check those tweaks every so often, to see if a Windows update has "reset" a tweak you'd made years ago. I don't mean to suggest you actually need any of the things I've suggested here, @bielphc, but if you do have any questions, please just let us know. Steve
SONAR Platinum ▪ NI Komplete, Korg DLC, Arturia V5 Collection, Dimension Pro, IK Multimedia & other synths ▪ Les Paul, Peavey and Yamaha guitars. Listen to some of my stuff here: https://soundcloud.com/shadowsoflife . Comments from other SONAR users are always welcome!
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chuckebaby
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Re: Performance questions with Platinum
2017/08/05 09:39:24
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Sorry to hear Rod. Planetearth gave a pretty nice list of things to check. Man this gets frustrating trying to work under these circumstances. I use to have a NVidia GForce 610. I ripped it out and went the onboard route (My MOBO has 2 DVI's). Anyway, The thing that really changed my workflow was switching to an SSD. Not sure if you have one but I noticed a nice little boost. Have you tried pulling your RAM, switching slots ? Sometimes even pulling them and re-seating them can help. but.. sometimes not. It could also be a driver conflict slowing things down. I would check for any/all updates especially for the NVidia 620. When all else fails as a last option, I opt to take some time and reinstall windows. I do this every 6 months anyway. I like a clean room and these pc's get filled up with junk fast. if something is corrupt somewhere, a reinstall is sure to fix it. Windows 8 and 10 has made it real easy to do this now a day. I also would not rule out a faulty USB cable. Sometimes a bad cable will work but restrict flow of data and slow everything down. Or a bad port. I wore one out on my PC. Could also be a particular plug in giving you a hard time. unless of course you are seeing it in different projects with different plug ins. Ive had plug ins that don't jive with sonar just fail to load, crash sonar or make sonar unstable.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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Sanderxpander
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Re: Performance questions with Platinum
2017/08/05 10:28:13
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If it happens in a new project with no plugins, it really points to a driver issue. Normally you would try to update to the latest driver first but if you have that, also try rolling back to a previous one!
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rodreb
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Re: Performance questions with Platinum
2017/08/06 01:57:32
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I always try to keep up with the latest drivers on everything. Have tried many, various ASIO buffer settings. Hard drives are 7200 RPM. I defragment/optimize drives weekly. I have tried turning off my AVG Free and even shutting off internet but, neither made any difference. I have not re installed Win 10. Something I just noticed last night.... the 1 second lags seem to be visually only. In other words, the GUI is visually showing these lags but, the actual, audio response of Platinum seems pretty much instantaneous. Might this indicate my video card may be starting to go????
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planetearth
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Re: Performance questions with Platinum
2017/08/07 05:42:15
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rodreb I always try to keep up with the latest drivers on everything. Have tried many, various ASIO buffer settings. Hard drives are 7200 RPM. I defragment/optimize drives weekly. I have tried turning off my AVG Free and even shutting off internet but, neither made any difference. I have not re installed Win 10. Something I just noticed last night.... the 1 second lags seem to be visually only. In other words, the GUI is visually showing these lags but, the actual, audio response of Platinum seems pretty much instantaneous. Might this indicate my video card may be starting to go????
It might indicate your video card isn't configured optimally for SONAR (not that SONAR requires much from a video card), but I doubt the card is failing. From what I've seen in my years of computer consulting, video cards don't fail slowly--they just die all at once (usually when the fan gets clogged with dust). Aside from the good suggestions @chuckebaby and @sanderxpander offered, when's the last time you actually ran CHKDSK /R from a command prompt/PowerShell (Admin) window, and checked the Windows Event Log to see what CHKDSK found? I just got off the phone with a fellow SONAR user whose CHKDSK found some interesting errors on his hard drive (and its clone). A failing video card (or other, video-related problems) wouldn't cause these three issues you mentioned, though: 1. Hit Play - Blue spinning ball thing appears for about 1 second 2. Hit Stop - Again, it takes about 1 second 3. Frequent loss of sync between tacks, requiring toggling the PDC button to line them up again (This definitely wouldn't be from a video card issue, unless the audio portion of the driver is screwing up your ASIO driver.) What else do you have running on startup? Are you familiar with having Windows show you a list of running apps and services? It would be interesting to see which of them is grabbing the CPU cycles. Steve
SONAR Platinum ▪ NI Komplete, Korg DLC, Arturia V5 Collection, Dimension Pro, IK Multimedia & other synths ▪ Les Paul, Peavey and Yamaha guitars. Listen to some of my stuff here: https://soundcloud.com/shadowsoflife . Comments from other SONAR users are always welcome!
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rodreb
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Re: Performance questions with Platinum
2017/08/07 06:55:56
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Have never run CHKDSK. Not real sure exactly what it even is. No, I don't know anything about having Windows show me a list of running apps.
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chuckebaby
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Re: Performance questions with Platinum
2017/08/07 11:29:31
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Sanderxpander had a good point "If it happens in a new project with no plugins" This will help narrow down weather or not it could be a plug in bogging you down.
Windows 8.1 X64 Sonar Platinum x64 Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GBFocusrite Saffire 18I8 - Mackie Control
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rodreb
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Re: Performance questions with Platinum
2017/08/07 16:23:12
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mettelus
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Re: Performance questions with Platinum
2017/08/07 16:30:52
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The out of sync comment in the OP concerns me most. Is that always the same track(s), and if so, which VST(i)s are on those tracks?
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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brconflict
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Re: Performance questions with Platinum
2017/08/07 21:06:13
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mettelus The out of sync comment in the OP concerns me most. Is that always the same track(s), and if so, which VST(i)s are on those tracks?
I'm wondering if this has some to do with PDC, where the track timing is off. I routinely run into this, especially with convolution reverbs, where I add a new Send or buss during playback. I merely have to stop and restart playback, but it does happen.
Brian Sonar Platinum, Steinberg Wavelab Pro 9, MOTU 24CoreIO w/ low-slew OP-AMP mods and BLA external clock, True P8, Audient ASP008, API 512c, Chandler Germ500, Summit 2ba-221, GAP Pre-73, Peluso 22251, Peluso 2247LE, Mackie HR824, Polk Audio SRS-SDA 2.3tl w/upgraded Soniccraft crossovers and Goertz cables, powered by Pass-X350. All wiring Star-Quad XLR or Monster Cable. Power by Monster Power Signature AVS2000 voltage stabilizer and Signature Pro Power 5100 PowerCenter on a 20A isolation shielded circuit.
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bvideo
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Re: Performance questions with Platinum
2017/08/08 00:33:31
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W10 pro, Sonar Platinum, Alesis Multimix 16 FW, MOTU Express 128, Gigabyte Z370 HD3P, i7 8700K, 16 Gigs, ssd + 2 X 2T disks, D50-MEX, JV80, A90EX, M1REX
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planetearth
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Re: Performance questions with Platinum
2017/08/08 01:56:50
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Here's how to run CHKDSK on Windows 10: When you right-click on the "Modern"/"Metro"/"Start"/"Windows" square in the bottom-left corner of your screen, you should get a list of options. One will be either "Command Prompt (Admin)" or "Windows PowerShell (Admin)". Choose whichever one you see that says "(Admin)" in the option. This will open to what appears to be a DOS box, at your C:\[whatever, it doesn't matter] prompt. Type chkdsk /r and hit ENTER. You'll be told that Windows can't check the disk while it's in use, do you want to schedule a disk check? Yes, you do, so hit "Y". After Windows tells you it has scheduled the check, type exit and hit ENTER. Reboot when you have an hour that you don't need the computer (the scan can take a while). When it's finished, you'll be back into Windows again, but Windows will have corrected any problems on your hard drive that it's capable of fixing. It will put a report into the Windows Event Log, and we can check it there. Steve
SONAR Platinum ▪ NI Komplete, Korg DLC, Arturia V5 Collection, Dimension Pro, IK Multimedia & other synths ▪ Les Paul, Peavey and Yamaha guitars. Listen to some of my stuff here: https://soundcloud.com/shadowsoflife . Comments from other SONAR users are always welcome!
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mettelus
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Re: Performance questions with Platinum
2017/08/08 07:15:08
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In that other thread, Bitflipper made a good point that audio buffer size will contribute. The spinning circle/out of sync issue leads me to believe that a VSTi is pulling samples from a hard disk in preparation to stream and possibly internal audio processing as well. Depending on fragmentation of a sample drive, and how many samples are being pulled, the input/output cache for the drive must also be filled before play will start. Running FX with look ahead buffers will also contribute, since they need to know what audio is coming down the pipe to process "time now." All three of these things are additive. The out of sync issue is something to track down, since I have seen select VSTis lose sync with the host, and the issue may be as simple as freezing that particular VSTi. I have noted some which lose sync when stopped and jumping the now time manually, then restarting. In that situation, SONAR is trying to resync time now to where the VSTi "should be," which can get complex depending on how much internal audio processing the VSTi does before passing it to SONAR. Freezing reduces this processing dramatically, and becomes simple audio playback for that track.
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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rodreb
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Re: Performance questions with Platinum
2017/08/08 08:34:14
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I don't use any VSTi's and, no samples. All real instruments. Didn't get time to try anything out tonight. Got busy with a client.
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kevinwal
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Re: Performance questions with Platinum
2017/08/09 00:26:15
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If you have WIFI, turn it off while using Sonar. It's like getting a new motherboard.
Kevin Walsh My latest tunes are at Reverbnation, please give a listen! EVGA X58 Classified III, 24GB Kingston RAM, i7/970 6 core256GB SSD, 2TB HDWindows 10 Build 10586, Sonar Platinum, 2016.03MOTU 8Pre Interface
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rodreb
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Re: Performance questions with Platinum
2017/08/09 00:45:50
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I've tried with wifi on and off, made no difference.
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rodreb
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Re: Performance questions with Platinum
2017/08/10 07:09:12
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Opened a new project with just 1 track, 1 Master bus, no plugins at all..... everything appears to work fine, with no sluggishness. Started adding a BUNCH of plugins (Lots of comps, limiters, and reverbs). No change. Cloned that track over & over. Never really got the sluggishness but, after 21 clones it kept dropping out completely. NOTE: these tracks had about 10 times the amount of plugins I would EVER use! I especially loaded them up with plugs that take up a LOT of CPU! So, I guess I'm just asking too much out of my computer? I have never seen high readings in the performance meter in Sonar. Isn't that odd?
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Hughkills
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Re: Performance questions with Platinum
2017/08/14 14:55:02
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I had a similar issue with my older Focusrite Saffire Pro 26 I/O. I updated to the latest focusrite "control pro" program and through that was able to update the firmware on the Saffire Pro 26 unit. After that the problem went away. For the 40 Pro, I think they call the program Mix Control.
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rodreb
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Re: Performance questions with Platinum
2017/08/14 22:04:15
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Hughkills: As far as I know, everything is all up to date but, I will check.
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rodreb
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Re: Performance questions with Platinum
2017/08/15 16:29:00
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Hughkills: Yes, my Focusrite Mix Control is up to date.
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Unknowen
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Re: Performance questions with Platinum
2017/08/15 22:04:07
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all good ideas here, I would check the bios and make sure it set as hi as possible and if it was set to full turbo or over clocking, it may have reset back to default. it happens. Another thing I discovered by accident that seems to have fixed some Splat running issues. if you have been trying different audio drivers with no luck. as I was. so, Each time I change the Audio drivers now, I "reset to default" from within the configuration File menu option. I have now done this on all of my systems running deferent audio devices and they are all running smother. I have not spent much time on this but it looks like the Configuration File adapts to the selected drivers. Maybe a glitch on something that is suppose to automatically change ?
Hay look, Somethings are not locked in stone... lol 3/18/2019
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