siordanescu
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Re: Platinum doesn't release drivers after a crash
2016/01/06 15:57:30
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I do not think it matters if the sound card is USB or firewire . When I had sonar x2 and when I bought platinum , the driver does not unlok after the crash . After i ignored the fault for a few days, things have set for themselves , I can say. Now , after several months of intense work, I forgot the white screen ... I feel like every time you work on a fresh Sonar renewed strange things happen ... and all this strange behaviour repair themselves in a few days. This happened several times , since the time of sonar 2XL , sonar 7 or x2 ....
post edited by siordanescu - 2016/01/06 16:10:35
HP EliteBook 8460p Intel core i7-2620M, 2,7 ghz, 8G RAM, Win 10 x64, CAKEWALK by BANDLAB, SONAR PLATINUM, M-AUDIO PROJECTMIX, ALESIS IO 26, TASCAM US 16x08, TC ELECTRONIC KONNEKT 24 D, ROLAND V SYNTH, ROLAND XP 50, M AUDIO PROKEYS 88.
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/06 16:08:46
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karma1959
I used to have this issue a while back after purchasing a new interface (RME UFX), however after multiple conversations with Cakewalk and RME, both parties indicated it was an RME driver issue.
A subsequent RME driver update seemed to resolve it and it's never recurred. I assume you've got the latest Focusrite drivers? Have you spoken to Focusrite about it? That's where I'd focus given my RME experience.
Haven't spoken with Focusrite, but I'm pretty sure I'm just going to sell the unit. It has a separate, other well known issue of causing distorted audio whenever coming out of hibernation/sleep. My VS-100 still works fine and the problem isn't specifically related to its drivers alone.
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mettelus
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Re: Platinum doesn't release drivers after a crash
2016/01/06 19:46:04
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Hibernation/sleep and power management are Windows activities (and ones Windows has a track record of poor performance with). It is best practice to use neither, regardless of interface. Bear in mind Windows is the middle-man, so any failure affects both ends.
ASUS ROG Maximus X Hero (Wi-Fi AC), i7-8700k, 16GB RAM, GTX-1070Ti, Win 10 Pro, Saffire PRO 24 DSP, A-300 PRO, plus numerous gadgets and gizmos that make or manipulate sound in some way.
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MGC59
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Re: Platinum doesn't release drivers after a crash
2016/01/07 13:35:02
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Another byproduct...I also lose the space bar as a start/stop Play function....I click on the Menu Play and it plays, but not with the space bar...the play triangle lights up but no movement....
Mark Sonar Platinum by Bandlab Version: 2018.05 Build 19 (64-bit), Roland Octa-Capture Intel i7 CPU 930 @ 2.80GHz 2.83 GHz 12 GB RAM Windows 7 SP1 64-bit OS, A-800Pro Controller, Acronis True Image Home 2011,
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MGC59
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Re: Platinum doesn't release drivers after a crash
2016/01/10 12:29:05
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☄ Helpfulby superdan54 2016/01/11 12:40:31
After speaking to Phil Slopak at Cakewalk Tech Support, he had me check a few Windows settings and then make two important tweaks:
1. In Preferences, Under Audio/Sync and Caching/File System
He had me set both Playback I/O and Record I/O to 1024 (the default is 256)
2. He had me delete the AUD.INI file in the Platinum Folder (I don't remember the exact location of that file sadly)
After restarting the PC and opening Sonar Platinum I noticed one major change. My performance meter now showed 7 individual meters instead of one giant block of a meter. I never noticed that before and it might have been some holdover corruption from updates over the years...
I resumed work on a plugin and track intense project with no crashes or problems for 8 hours.
I'm not sure which tweak fixed the problem but I am guessing a lot of both....
The only new issue is that the snap to function in Midi and track editing is unpredictable...(I'm guessing a preference got blown out with the .ini file) but I can live with that!
Kudos and a huge thanks to Phil and Cakewalk!
ps I was telling Phil that this was my 1st time calling Tech Support in my 15 years using Cake products!
Mark Sonar Platinum by Bandlab Version: 2018.05 Build 19 (64-bit), Roland Octa-Capture Intel i7 CPU 930 @ 2.80GHz 2.83 GHz 12 GB RAM Windows 7 SP1 64-bit OS, A-800Pro Controller, Acronis True Image Home 2011,
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/11 12:29:55
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Thanks Mark! Hopefully this will solve my problems as well!
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burkek
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Re: Platinum doesn't release drivers after a crash
2016/01/11 13:26:56
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I've had this same crashing issue for years on every version of Sonar. M-Audio Profire 2626.
KEv
www.kevinburke.ca Macbook Pro 2017 | 4K monitor
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MGC59
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Re: Platinum doesn't release drivers after a crash
2016/01/11 18:49:49
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Er...Hmm.....Yeah...well I spoke too soon.
I had another lockup today after a very long Midi editing session.
This time Sonar just froze solid and couldn't be closed in the Task Manager. After rebooting it couldn't open my project, just the spinning icon and a black bar in the time area. After multiple efforts with the same result I was worried I might have lost the file and a couple of days work...opened the project in safe mode and just started over adding back an instrument at a time.
I am going to call again tomorrow...very discouraging....
Mark Sonar Platinum by Bandlab Version: 2018.05 Build 19 (64-bit), Roland Octa-Capture Intel i7 CPU 930 @ 2.80GHz 2.83 GHz 12 GB RAM Windows 7 SP1 64-bit OS, A-800Pro Controller, Acronis True Image Home 2011,
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/12 01:13:49
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Have you tried running a latency monitor tool? I'm using DPC Latency Checker, and I'm averaging around 1,000 microseconds, which is not that great (should be < 500). I'm going to work on cleaning up & tweaking the system to get that number down. Maybe that will resolve the problem?
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robert_e_bone
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Re: Platinum doesn't release drivers after a crash
2016/01/12 07:51:44
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Are you still running on Ipswich, per your signature?
There are Sonar updates available and I am wondering if any of the fixes in those would help.
Also, is your Windows maintenance up to current levels?
Are there any background services or other applications running that might possibly not get along with Sonar? Some folks either temporarily suspend their antivirus software just prior to launching Sonar, OR they add the Sonar program and project folder paths to the exclusion list for the antivirus software, and that sometimes help things run smoother.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/19 11:50:47
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MGC59
Er...Hmm.....Yeah...well I spoke too soon.
I had another lockup today after a very long Midi editing session.
This time Sonar just froze solid and couldn't be closed in the Task Manager. After rebooting it couldn't open my project, just the spinning icon and a black bar in the time area. After multiple efforts with the same result I was worried I might have lost the file and a couple of days work...opened the project in safe mode and just started over adding back an instrument at a time.
I am going to call again tomorrow...very discouraging....
Did you ever get a hold of Cakewalk again or find a setup that works better?
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andy_grahammer
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Re: Platinum doesn't release drivers after a crash
2016/02/17 10:22:42
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Hi guys,
seems, I´m not alone with this issue. If Sonar crashes, I have to restart, because it will stick in the taskmanager for about 10 minutes. I can´t end (or even kill) the process. After I waited for the process to end, I can start Sonar again, but it says that there is no audio interface connected -.-
I had this issue on my Windows7 computer and on my brand new Windows10-PC. I think it is a driver issue. These kind of crashes only happen when I use the Roland Studio Capture.
If I use Sonar on my Laptop (with a Native Instruments Komplete 6 Audio Interface), Sonar also crashes from time to time and the process remains in the task manager. As soon as I disconnect my AudioInterface, the process also disappears and I can start Sonar again.
Sonar Platinum x64 - 23.8.0 BUILD 30 [2017.08] Windows 10 x64 (10.0.10586.633) Intel Core i7 4th gen 3.33 GHz 16 GB Ram Roland Studio Capture UA-1610
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/02/17 12:34:02
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Yeah I'm sure it's partially or mostly driver related, but it seems to happen to a vast number of interfaces, not just a select few. So I think in part it's also how SONAR is utilizing these drivers. Has anyone here had problem with other DAWS not releasing drivers after crashes?
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