superdan54
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Platinum doesn't release drivers after a crash
As a longtime Sonar user, I've gotten used to the occasional random crash so I habitually save my work...no big deal.
However, one element about the crashes does really irk me, SONAR seems to hang on to my audio drivers after a crash for 5-10 minutes. It sits in the taskbar and I am unable to end the process or really do anything sound related until it finally decides to release them. It seems now after owning a few different interfaces that the problem lies with USB audio interfaces. I used to have an EMU1212m PCI card & a VS-100 and would only experience the problem when using the ASIO Vs-100 driver. That was especially frustrating as often even a reboot would not fix the problem entirely.
However, with windows 10, I had to sell my EMU 1212m and so I picked up a Focusrite 2i2...and now after my first crash using it, it's doing the same thing! I've tried unplugging the devices after a crash. I've also tried a bunch of different USB ports. I actually have a dedicated PCI usb card so there aren't any potential IRQ conflicts. I'm just not sure what to do, but it's especially frustrating if I'm in the middle of a recording session and I have to tell everyone to take 5 when it crashes. I've seen a few posts here and there about other users having this problem but I never came across a concrete solution...have the bakers ever addressed this or is there something else I can try?
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Bristol_Jonesey
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Re: Platinum doesn't release drivers after a crash
2016/01/01 17:21:54
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I think you'd be better off trying to determine what's causing your crashes in the first place.
What's your full system spec and what plugins do you regularly use?
What sort of operations are you performing immediately prior to a crash?
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/01 17:49:21
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AMD X4 640 3.0GHZ
12GB Ram
Windows 10
Focusrite Scarlett 2i2
Axiom 61 Keyboard
Mackie MCU Control
The project has a whopping 7 tracks. 4 audio, Addictive Drums2, Kontakt 5, & Dimension Pro.
Its crashed twice now, both after pressing stop when recording a softsynth, once in Kontakt & once in Dim Pro.
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dannyjmusic
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Re: Platinum doesn't release drivers after a crash
2016/01/01 18:03:38
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I have the same issue and have over several previous versions I also have at least one or more crashes per day with windows 10 and a few less with Windows 7 This can be caused by something as simple as editing a voice over with a track of music To woring with 50 tracks ...very annoying I can deal with crashes if I can recover quickly and just restart the program, but Sonar won't let go without a complete reboot I hAve tried logging off as opposed to rebooting , which works for a few minutes but more times than not ends up locking up the computer totally Then I have to plug and unplug my Zoom R24 to be recognized and back to work Many times it's a 10 minute ordeal I've been using Sonar for about 15 years and have t h ought about switching DAWS but hate to start over With all the attention being placed on streamlining work flow it seems like this should be a priority 10 minutes is a lot when you are in the middle of a project I've contacted support about this but never heard back I just kept hoping it _would be better in the next version Thanks for listening! Lenovo i7 16 gig ram SONAR PLATIUM PRODUCER Kontakt Ultimate latest version All Sonar plugs M Audio C 400 for midi in out only
post edited by dannyjmusic - 2016/01/01 18:18:44
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orangesporanges
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Re: Platinum doesn't release drivers after a crash
2016/01/01 18:48:40
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I have had similar problems in a very specific instance. If I use melodyne it informs me to up my buffers to 1024. EVERY time I try to do this I get hung up to the point that I must quit the app in task manager and restart windows.That is the ONLY way I have ever been able to continue. (I am using Komplete Audio6). I have gone to the point of writing my work around routine and slapping it next to my monitor. WARNING: when using melodyne, create region FX, save and close, adjust buffers, restart...blah blah. Ultimately, this "3 left turns to make a right" approach saves me more time than swearing at my computer, cursing the digital audio and computer gods, etc. Is it right? NO! Is it fixable? probably. If I try to open a support ticket, will I get it resolved, or will Sonar support say, "consult the manufacturer" and NI support will respond " consult your daw support"?If I had a nickel for everytime I've done that back and forth dance I would have ,well, alot of nickels. Hence, the note on my monitor.Sorry if this rant doesn't help, I just feel your pain.
Sonar Platinum, Windows 10 64bit, 3.4ghz i7CPU, 16gigs RAM, 1x 1TB SSD system drive 1 x 1TB HDD ( audio only)
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Fabio Rubato
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Re: Platinum doesn't release drivers after a crash
2016/01/01 19:37:57
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I used to have both issues of drivers not being released after a crash and Melodyne's constant messages with the buffer. I don't know whether the buffer thing was related to the audio interface I was then using - Roland Quad Core - but the driver release issue was. I used to have to power down the unit and wait - sometimes for several minutes - until it was released...really annoying and contacting Roland - whilst providing support - didn't solve the issue and they weren't about to create new drivers to assist in fixing it. The current driver for the unit is close to 2 years old now.
This all changed when I purchased a RME UTX audio interface. I no longer get the buffer thing with Melodyne and in the event of a crash - rare - drivers are released immediately. So it would appear that Sonar works better re these issues with different sound cards? It would seem though that a specific fix for the interface used with Sonar is required and that I guess means both manufactures talking to each other to assist end users solve the issue.
Sonar: Platinum, (X3e) - x64 PC: Win10 Pro 64; Computer: Gigabyte Z68X-UD3R-B3; Intel i7, 2600k @ 4.2 (8 Cores); 16 GB Corsair Ram; Visual Card: Gigabyte GTX 580; Audio Interface: RME UFX; Monitors: Adam A77X, Sub8; Midi Controllers: Komplete Kontrol S88, Novation Bass Station 2; NI Maschine Mk 2; Other Hardware: Joe Meek Twin Q Dual Studio Channel; Mics: RODE NT2-A, ASTON Spirit Latest Song: Lay Down Before the War
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orangesporanges
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Re: Platinum doesn't release drivers after a crash
2016/01/01 20:09:21
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I have a question, Fabio. Is your interface USB?
Sonar Platinum, Windows 10 64bit, 3.4ghz i7CPU, 16gigs RAM, 1x 1TB SSD system drive 1 x 1TB HDD ( audio only)
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/02 02:59:32
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So it seems I'm not alone...I'm curious though, the Focusrite Sapphires are commonplace in home studios...has anyone out there experienced a crash and NOT had to wait 5-10 minutes to restart SONAR?
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Grumbleweed_
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Re: Platinum doesn't release drivers after a crash
2016/01/02 03:49:51
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If Sonar crashes on me I open Propellerhead's Reason and then close it. Sonar will have released the driver and will boot up again. I'm pretty sure it doesn't have to be Reason so some other DAW will probably have the same effect.
In the old days I'd rip the USB cable out of my interface but now I have a firewire one it warns of death and dismemberment if the cable is ripped out so I don't do that!
People who never have these problems are very lucky. Every version of Sonar, every interface and every PC I've used have had crashes and locked drivers.
Grum.
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Grumbleweed_
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Re: Platinum doesn't release drivers after a crash
2016/01/02 03:58:41
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orangesporanges
I have had similar problems in a very specific instance. If I use melodyne it informs me to up my buffers to 1024. EVERY time I try to do this I get hung up to the point that I must quit the app in task manager and restart windows.That is the ONLY way I have ever been able to continue. (I am using Komplete Audio6). I have gone to the point of writing my work around routine and slapping it next to my monitor. WARNING: when using melodyne, create region FX, save and close, adjust buffers, restart...blah blah. Ultimately, this "3 left turns to make a right" approach saves me more time than swearing at my computer, cursing the digital audio and computer gods, etc. Is it right? NO! Is it fixable? probably. If I try to open a support ticket, will I get it resolved, or will Sonar support say, "consult the manufacturer" and NI support will respond " consult your daw support"?If I had a nickel for everytime I've done that back and forth dance I would have ,well, alot of nickels. Hence, the note on my monitor.Sorry if this rant doesn't help, I just feel your pain.
Ignore the buffer message and just use Melodyne at the settings you started with. Grum.
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Bristol_Jonesey
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Re: Platinum doesn't release drivers after a crash
2016/01/02 04:48:46
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superdan54
So it seems I'm not alone...I'm curious though, the Focusrite Sapphires are commonplace in home studios...has anyone out there experienced a crash and NOT had to wait 5-10 minutes to restart SONAR?
I run an older Saffire (PRO26IO) and on the extremely rare occasions when I've had a crash, the driver is released immediately.
CbB, Platinum, 64 bit throughoutCustom built i7 3930, 32Gb RAM, 2 x 1Tb Internal HDD, 1 x 1TB system SSD (Win 7), 1 x 500Gb system SSD (Win 10), 2 x 1Tb External HDD's, Dual boot Win 7 & Win 10 64 Bit, Saffire Pro 26, ISA One, Adam P11A,
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dannyjmusic
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Re: Platinum doesn't release drivers after a crash
2016/01/02 06:04:19
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I've had fairly common crashes with all versions of sonar no matter which interface I used at the time and no release of the drivers
post edited by dannyjmusic - 2016/01/02 06:18:50
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rebel007
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Re: Platinum doesn't release drivers after a crash
2016/01/02 06:31:32
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Yes, there have been a couple of threads regarding the Melodyne issue and the buffer setting warning. From what I recall (and I may be incorrect, so if someone else can remember please chime in), Melodyne themselves have been contacted and have stated that it is an issue they are aware of and most can ignore this. I used to get that exact same message all the time, never had an issue, although my buffers are set way lower than those asked for, and then one day it just went away and never came back. I thought it had been fixed by either Cakewalk or Melodyne. I still get the odd crash where I cannot reopen Sonar without a reboot, but it's rare. I would like to think Cakewalk is working on this because those crashes, for me at least, are happening less. Also, I think the latest firmware and driver updates for my OctaCapture have had an impact on this (most of the time now I can just restart Sonar). I'm not sure Cakewalk is entirely to blame for this issue. I think if Sonar were the "industry standard DAW" then this type of behaviour wouldn't be quite so prevalent. (Just a thought) 
Home Built Desktop Computer: Intel Core i5 750: 4Mb RAM: NVidia 210 Silent: Windows 10 32bit: Sonar Platinum: Roland OctaCapture Presario CQ41 Laptop: Intel Core i5 760: 4Mb RAM: Windows 10 32bit: Sonar Platinum (Retired) CbB on HP Pavilion Laptop 64bit: GeForce Video Card: Intel 8550: 256GB SSD 1TB Data Drive: Windows10 64bit
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dannyjmusic
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Re: Platinum doesn't release drivers after a crash
2016/01/02 09:21:41
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Sonar Platinum also doesn't like you to leave it open and idle for any length of time...I had it on all night , came in this morning, closed the current session, and now it's sitting there spinning. Very annoying!
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Anderton
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Re: Platinum doesn't release drivers after a crash
2016/01/02 09:48:35
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I used to have the "not-release-drivers" issue a lot with the Roland Quad Capture, but this was also pre-Platinum SONAR so I don't know which was responsible. Since switching to the new TASCAM interfaces and SONAR Platinum last January I've had maybe 4-5 freezes, but did not have driver release problems. I don't know whether that's because I'm lucky, I use SONAR almost every day so these issues worked themselves out, or whether there's some setting in Windows or preferences I'm not aware that prevents it from happening.
Based on forum posts over the years, it seems either you have this problem a lot, or you don't have it at all. I wish I could isolate the difference.
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Anderton
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Re: Platinum doesn't release drivers after a crash
2016/01/02 09:52:57
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dannyjmusic
Sonar Platinum also doesn't like you to leave it open and idle for any length of time...I had it on all night , came in this morning, closed the current session, and now it's sitting there spinning. Very annoying! If you haven't done this already, go into Device Manager and make sure the USB ports aren't in a power-saving mode, but are left on permanently. 
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MGC59
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Re: Platinum doesn't release drivers after a crash
2016/01/02 10:10:34
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Since going to Platinum...the crashes started...Sonar locks up, seemingly for no reason. I can't kill it in task manager and it blows out my Roland Octa Capture. The Roland unit completely disappears from both the Sonar selection window and in Windows itself. (Drivers reinstalled and current)
I usually work on pretty big projects...lot's of vst instruments, midi, effects ect.
Most recently it did this with just one stereo track open and one instance of TRacks....
Work comes to a stand still and I have no recourse but to reboot. I've sent in the crash report on several ocassions (it doesn't always come up) and never hear back.
Been with Cakewalk since the the Sonar 3 days and can't ever remember having this many crashes.
I will be back reving to Ipswich because it seems to crash the least....
Mark Sonar Platinum by Bandlab Version: 2018.05 Build 19 (64-bit), Roland Octa-Capture Intel i7 CPU 930 @ 2.80GHz 2.83 GHz 12 GB RAM Windows 7 SP1 64-bit OS, A-800Pro Controller, Acronis True Image Home 2011,
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/02 15:45:59
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Grumbleweed_
If Sonar crashes on me I open Propellerhead's Reason and then close it. Sonar will have released the driver and will boot up again. I'm pretty sure it doesn't have to be Reason so some other DAW will probably have the same effect.
This is interesting, I'll have to try that next time I get a crash!
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robert_e_bone
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Re: Platinum doesn't release drivers after a crash
2016/01/02 18:27:47
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Anderton
dannyjmusic
Sonar Platinum also doesn't like you to leave it open and idle for any length of time...I had it on all night , came in this morning, closed the current session, and now it's sitting there spinning. Very annoying!
If you haven't done this already, go into Device Manager and make sure the USB ports aren't in a power-saving mode, but are left on permanently.
Hi - this applies to all of the USB HUBS - the Power Management tab will not be present on a regular USB port - just on each hub. Also - is it possible that BitBridge or JBridge is present in memory when these hangs occur? This used to be quite common when folks ran 32-bit plugins in a 64-bit project - not only did Sonar frequently crash then, but it would also get hung up and not release from memory. Next time this happens, please go into Task Manager and see if either BitBridge or JBridge is running, and if so, you might want to go through and ferret out what 32-bit plugs are loaded in the project, and possibly swap out those plugs for 64-bit versions or alternatives. Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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Anderton
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Re: Platinum doesn't release drivers after a crash
2016/01/02 18:40:22
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robert_e_bone
Also - is it possible that BitBridge or JBridge is present in memory when these hangs occur? This used to be quite common when folks ran 32-bit plugins in a 64-bit project - not only did Sonar frequently crash then, but it would also get hung up and not release from memory.
Good clue. Come to think of it, almost all the plug-ins I use these days are 64-bit. It's also interesting that MGC59 is having problems with an Octa-Capture, which was the interface I was using when having similar issues.
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soundsubs
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Re: Platinum doesn't release drivers after a crash
2016/01/02 18:48:26
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I'm on Win10 with RME FFUFX (firewire drivers) and when Sonar crashes (almost daily under heavy use) it refuses to release the drivers. Forcing a reboot (or waiting about 10 min) is the only way to re-start it.
Sonar Platinum | modular synthesizers galoreWin 10 // Dell Xeon's | RME UFX | Maschine 2.3 | Virus TI | Roland System-1
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Fabio Rubato
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Re: Platinum doesn't release drivers after a crash
2016/01/02 21:14:03
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orangesporanges
I have a question, Fabio. Is your interface USB?
Yes it is.
Sonar: Platinum, (X3e) - x64 PC: Win10 Pro 64; Computer: Gigabyte Z68X-UD3R-B3; Intel i7, 2600k @ 4.2 (8 Cores); 16 GB Corsair Ram; Visual Card: Gigabyte GTX 580; Audio Interface: RME UFX; Monitors: Adam A77X, Sub8; Midi Controllers: Komplete Kontrol S88, Novation Bass Station 2; NI Maschine Mk 2; Other Hardware: Joe Meek Twin Q Dual Studio Channel; Mics: RODE NT2-A, ASTON Spirit Latest Song: Lay Down Before the War
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/03 22:12:59
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OK so it seems I'm certainly not alone, but the question is it inherent to USB interfaces in general or something in the way SONAR handles drivers? I'm curious if anyone using another DAW can tell me if they have this problem as well.
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ChristopherM
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Re: Platinum doesn't release drivers after a crash
2016/01/04 06:01:32
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I have a Roland Duo-Capture EX UA-22 and it seemingly takes nothing to have it jam up after anything using it glitches or crashes. To avoid a restart, I power-down the UA-22, flip the hardware switch to another sample rate, power-up, power-down, flip back to the original sample rate and power-up. Sounds complicated, but takes just a few seconds in practice. It certainly beats a reboot. I don't know whether a similar routine will work for other Roland products or even other vendors' products.
I have a fair amount of Roland kit and all of the drivers seem unduly fragile, unfortunately.
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Ham N Egz
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Re: Platinum doesn't release drivers after a crash
2016/01/04 10:12:53
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Just a thought this issue has surfaced before about a driver not being released and it seemed that MOTUs and M-Audios devices including MIDI interfaces were the culprit.
BTW I have this issue also, where the Sonar Process remains resident and will not kill via usual and other apps (kill process), I used to be able to unplug a device at a time and try to successfully kill the sonar process and it worked, thats how i found it to be my MOTU midi express 128 as the culprit, but since migrating to win 10 those troubleshooting procedures dont work.
Green Acres is the place to be I dont twitter, facebook, snapchat, instagram,linkedin,tumble,pinterest,flick, blah blah,lets have an old fashioned conversation!
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superdan54
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Re: Platinum doesn't release drivers after a crash
2016/01/04 10:32:24
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Ham N Egz
I used to be able to unplug a device at a time and try to successfully kill the sonar process and it worked, thats how i found it to be my MOTU midi express 128 as the culprit, but since migrating to win 10 those troubleshooting procedures dont work.
Yes, same problem here. I used to be able to unplug the device and then kill SONAR, but that no longer seems to be the case using Win 10 (or Windows 8.1 for that matter). A few others have reported weird solutions in order to get SONAR to release drivers (unplugging then changing sample rates, opening other DAW software, etc...) Next crash I get I'm going to throw the book at it and see if I can't force it into submission!
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stevec
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Re: Platinum doesn't release drivers after a crash
2016/01/05 14:58:24
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No problems here using a Focusrite 18i6 (USB) - the drivers literally never hang (knock on wood) leaving SONAR in the wind. The only issue I do have opening the MixControl software when SONAR is already open - that almost always hangs up the unit, requiring that I disconnect/reconnect and/or power down. So I simply don't that. But otherwise it runs like a champ (Win7).
SteveC https://soundcloud.com/steve-cocchi http://www.soundclick.com/bands/pagemusic.cfm?bandID=39163 SONAR Platinum x64, Intel Q9300 (2.5Ghz), Asus P5N-D, Win7 x64 SP1, 8GB RAM, 1TB internal + ESATA + USB Backup HDDs, ATI Radeon HD5450 1GB RAM + dual ViewSonic VA2431wm Monitors; Focusrite 18i6 (ASIO); Komplete 9, Melodyne Studio 4, Ozone 7 Advanced, Rapture Pro, GPO5, Valhalla Plate, MJUC comp, MDynamic EQ, lots of other freebie VST plugins, synths and Kontakt libraries
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MGC59
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Re: Platinum doesn't release drivers after a crash
2016/01/06 14:16:44
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With the rare exception of a 32-bit program called Inspector, I am exclusively 64-bit.
I can't say for sure what triggers the lockup of Sonar and the crash of the Octa-Capture drivers, but it seems like a memory issue....long sessions, lots of editing, many plugins and software instruments open....
That being said it also crashed shortly after opening and working on a single stereo track with one plugin...possibly a cumulative crash....I have 12GB of RAM....
It crashed the least with Lexington...Jamaica the most....
I haven't been in the studio all week....if it continues without me figuring it out I'll back rev to Lexington....
Mark Sonar Platinum by Bandlab Version: 2018.05 Build 19 (64-bit), Roland Octa-Capture Intel i7 CPU 930 @ 2.80GHz 2.83 GHz 12 GB RAM Windows 7 SP1 64-bit OS, A-800Pro Controller, Acronis True Image Home 2011,
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bapu
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Re: Platinum doesn't release drivers after a crash
2016/01/06 14:42:15
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Fabio Rubato
orangesporanges
I have a question, Fabio. Is your interface USB?
Yes it is.
Me too. RME UFX ASIO USB. I never have a crash where the drivers are not released immediately.
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karma1959
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Re: Platinum doesn't release drivers after a crash
2016/01/06 15:32:18
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I used to have this issue a while back after purchasing a new interface (RME UFX), however after multiple conversations with Cakewalk and RME, both parties indicated it was an RME driver issue.
A subsequent RME driver update seemed to resolve it and it's never recurred. I assume you've got the latest Focusrite drivers? Have you spoken to Focusrite about it? That's where I'd focus given my RME experience.
Sonar Platinum x64 on Win10 64, Dell T7400 w/ 8 Xeon cores, 8 Gbyte RAM, 3 hard drives, RME Fireface UFX, UAD-1, Mackie Control, Adam A7X
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