aspenleaf
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Please help! Focusrite Mix Control crash when lauching Producer X3d - SOLVED
I recently upgraded to X3 from X2 and I'm having an odd problem that I didn't notice until today. I'm using X3d Producer 64bit on Windows 7 64bit, with a Focusrite Scarlett 18i20 as my main interface. I have a Presonus Digimax FS connected via ADAT, and a DBX 386 connected via SPDIF to the 18i20. I'm using the 18i20 clock, with a BNC connection to the Presonus, then to the DBX, where it is terminated. Everything is fine until I switch on the DBX preamp, at which time the Mix Control crashes with a message of "No Hardware Found" and the audio engine in Sonar stops, indicating that the drivers have crashed. If I close Sonar and Mix Control, then reboot the interface, Mix Control still gives the message, and I must restart the computer to get the drivers to load again. This only happens when using X3. I checked older projects with X2 and everything works fine. In X3, using the 18i20 with the Digimax is fine. Using the 18i20 with the DBX is fine if I use the clock on the DBX and have the 18i20 sync to it. But when I try to use all three, with the 18i20 clock, it crashes. I checked all my audio preferences and they are the same as in X2, where there is no problem. I know I must be missing a setting somewhere, but I can't find it. I have a support ticket in to Focusrite, but they haven't responded yet. I uninstalled and reinstalled several versions of the Focusrite software and drivers to no avail. Has anyone else experienced this and how did you fix it? Thanks in advance.
post edited by aspenleaf - 2014/03/18 13:46:07
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gswitz
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/16 12:54:29
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I don't know if toggling this might help... Preferences > Audio > Playback and Recording > Share Drivers with other programs The other setting that might be worth toggling as an effort to fix the issue might be... Always Stream Audio through FX on the same tab. These are the things I would try.
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/16 19:12:45
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I would reset and enable default settings on the mixcontrol menu. Then uninstall and reboot. Finally please download and install the latest version of mix control from Focusrite's site. Then do another reset and apply default settings again. Try that combination.
If that doesn't work have a look at renaming AUD.INI file in Sonar.
Cheers..
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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cowboydan
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 16:23:11
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Focusrite has a new update. Ver 3.4 I dont know if its only for Saffire or for other interfaces.
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aspenleaf
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 16:34:37
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Thanks for the helpful replies. Nothing seems to work completely. It's strange, but it seems that the SPDIF connection crashes the drivers, but I can't figure out why. I still haven't heard from Focusrite. I have the most current beta version installed, which for better or worse has updated the firmware on the interface, and I can't roll back to previous versions. I did get it to reload the drivers after Sonar is launched, so I can use either the 18i20 with the DBX preamp, or the 18i20 with the Presonus preamp, but not all 3 together without it crashing the drivers. I went through the aud.ini files of X3 and X2 to see what differences there were and did make some changes to the X3 file. That enabled me to reload the drivers after X3 launches, but didn't completely fix the problem.
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cowboydan
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 18:15:31
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The beta version of focusrite is now a full version 3.4
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gswitz
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 18:52:46
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Is it possible the SPIDF connected units are set to different sample rates? Is one correctly set to slave and one correctly set to master?
StudioCat > I use Windows 10 and Sonar Platinum. I have a touch screen. I make some videos. This one shows how to do a physical loopback on the RME UCX to get many more equalizer nodes.
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Cactus Music
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 19:09:28
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The only mystery here is that only x3 is crashing. Otherwise you'd be looking at the Focusrite drivers. And this just might be the case. I'm a little miffed at them as they seem to be under question with driver releases. When I bought my scarlett 6i6 I went to the web site and downloaded 1.7. Like yours this includes the driver, the Mix control software and firmware all in a package. I installed this and when I plugged the Scarlett in, Windows7 told me it was installing the drivers? Then it said there was a problem and my hardware might not work?? Then The scarlett opened a window to say it was updating firmware to new version. Nothing worked. I spent 2 hours mucking about. Still dead ,, so sent an e mail to support. In the meantime I grabbed my wifes Lenovo Laptop and re downloaded the drivers and boom, it worked just fine?? Later that day support replied to tell me they had removed 1.7 from the download site as it had "issues" and posted me a link to the Beta drivers?? I checked my download on the laptop, sure enough, it was 1.6?? I just checked yesterday and 1.6 is still there on the support page. That version is known by them to be buggy.. so what's with keeping buggy drivers posted?? Not only that, if you want the ones that work, Beta 1.7, you'll only get them by contacting customer support. I could not find them on the web site. Anyhow all is working just fine with the beta drivers, but to me that's a little weirdness. So long and short of it is " Focusrite MIGHT have questionable drivers" . Or the Mix Control software is buggy. Not sure if it's universal to all Focusrite products. And why do they bundle it together. I would prefer a sperate down load for each of the 3 items.
post edited by Cactus Music - 2014/03/17 19:20:10
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 21:36:33
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I suggested renaming aud.INI so you start from fresh. I would not edit the file itself. With 3.3 for me the software is stable as a rock and we've heard about similar results in these forums with other interfaces. Have you fully reset your focusrite to defaults yet?
Regardless your usecase specifically with SPDIF may demonstate what you say about the drivers maybe not far off the mark esp if the beta works. I suspect without this it would have been as stable as a rock otherwise.
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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aspenleaf
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 21:41:51
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The sample rates are set correctly, and I'm using the 18i20 clock as the master, with BNC connections to the Presonus and the DBX. I had them daisy chained, but I have ordered a T connector and will try running lines to each preamp and terminate them both. When they were daisy chained, the DBX was the last in the chain and was terminated, but the Presonus wasn't. I agree about the frustrations with Focusrite bundling everything together. I wanted to roll back the drivers to see if an earlier version would work, but wasn't able to. They also have not been very quick to answer my support ticket. I contacted them 5 days ago and still haven't received a reply.
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 22:30:02
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That's rare ring them up I suggest normally their support is excellent. Im looking forward to trying mix control 3.4 tomorrow although I had no issues with 3.3
post edited by CakeAlexS - 2014/03/17 22:37:32
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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musec03
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 22:46:22
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MY rig is a bit more simple ... still, I have issues my 18i2 ...it will fail to "close" when shutting down WIN7 thus causing some sort of loop which eventually crashes the computer ...I've read Focusrite units have similar problems across the product line ...don't know that for a fact ...
I would not trade the 18i ...it's performance is very good ...despite the occasional hiccup...
ASUS G10AJ, WIN 8.1 Home Premium 64 bit, Intel Core i73610QM, 32gb RAM, NVIDIA GeForce GTX 660M, Presonus Studio 192
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aspenleaf
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/17 23:18:37
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I just tried renaming the aud.ini file and letting Sonar make a new one, but it didn't fix the problem. I uninstalled Mix Control and the drivers and installed the current release, and reset to default, but no luck. In fact, now it will crash the drivers outside of Sonar. The strange thing is that I can use the setup independent of the computer without problems, so I guess it might be a Windows issue. I did install whatever automatic updates Windows released last Tuesday. I wonder if that could be the cause.
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/18 04:37:37
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/18 04:37:43
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☄ Helpfulby mettelus 2014/03/18 15:01:15
Again I'm not seeing this as the norm. Could you check your windows event viewer please for related error messages please and paste them here. Also are you running antivirus software? Do you let your computer hibernate or go to sleep or anything like that?
Finally please could you...
Find and install the latest motherboard BIOS update.
Install the latest chipset drivers. If an Intel motherboard go to Intel auto update site.
Run windows update several times. I suggest installing most of the optional updates as well.
For fun defrag afterwards.
Thanks...
Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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aspenleaf
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/18 10:54:10
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I would hope it's not the norm. I'm sure it's something amiss in my system. I'm downloading the optional updates now and will give that a try. There are also a few motherboard updates that I need to install. I'll let you know if that helps.
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aspenleaf
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/18 13:04:52
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YAY! Success with the latest updates. I did them all at the same time, so I'm not sure which one made the difference, but it included chipset, graphics and LAN drivers, and Windows updates that didn't specify what they fixed. Thanks to all of you that helped!
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Splat
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Re: Please help! Focusrite Mix Control crash when lauching Producer X3d
2014/03/18 15:34:39
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Sell by date at 9000 posts. Do not feed. @48/24 & 128 buffers latency is 367 with offset of 38. Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.4,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),4 x Seagate ST31500341AS (mirrored),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5.Maschine Studio+Komplete 9 Ultimate+Kontrol Z1.Addictive Keys,Izotope Nectar elements,Overloud Bundle,Geist.Acronis True Image 2014.
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