Poll: How much would you pay for an update of bugfixes & stability?

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OQ
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/20 20:45:38 (permalink)
What Bugs??? I have not had a problem yet. Isn't A bug something that's reproducable on every system. Configueration problems can be solved quite simply by tech support. Computer problems may be an issue if your using an outdated or conflicting products. My DAW is running just fine so maybe you need some raid for those bugs??? I have to agree with some of the others here. All Daws go through this. If you think they don't. Use anothers platform and if it has no bugs or imperfections that is the DAW for you. It's like a study-question is; are results reproducable? Oh, I would not pay one cent for bug fixes. They sould be free...that said no bugs here.
#61
Splat
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/20 20:48:09 (permalink)
 
Myuzishin


Stability is somewhat subjective, and not completely in the hands of the developers.

It's an unfortunate fact nowadays that stability is often in the hands of the marketeers. (NB I have no idea if Cakewalk is like this or not, but I suspect so, I haven't seen many companies that are not in the marketeers pocket).
 
Many marketeers don't care for existing userbase much... that's the support dept's problem. A marketeers salary is drawn mainly from getting new customers (not renewals)..... and they see the way to get new customers is to provide (often buggy) new features...
 
Directors/managers etc love hanging out with marketeers, but hate hanging out with support (who usually hang out with the devs)... so more often than not what support depts try to communicate gets buried as all the power lays with sales/marketing where the "cool" kids hang out... you know... the types who dream up cellphone voicemail recorders using a microphone.
 
Anyway stability is never seen as a feature nowadays (unfortunately), when in reality it is the best feature of them all.

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#62
pianodano
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/20 21:17:53 (permalink)
CakeAlexS


 
Myuzishin


Stability is somewhat subjective, and not completely in the hands of the developers.

It's an unfortunate fact nowadays that stability is often in the hands of the marketeers. (NB I have no idea if Cakewalk is like this or not, but I suspect so, I haven't seen many companies that are not in the marketeers pocket).
 
Many marketeers don't care for existing userbase much... that's the support dept's problem. A marketeers salary is drawn mainly from getting new customers (not renewals)..... and they see the way to get new customers is to provide (often buggy) new features...
 
Directors/managers etc love hanging out with marketeers, but hate hanging out with support (who usually hang out with the devs)... so more often than not what support depts try to communicate gets buried as all the power lays with sales/marketing where the "cool" kids hang out... you know... the types who dream up cellphone voicemail recorders using a microphone.
 
Anyway stability is never seen as a feature nowadays (unfortunately), when in reality it is the best feature of them all.

 
Excellent post !

Best,

Danny

Core I7, win XP pro, 3 gig ram, 3 drives- Lynx Aurora firewire- Roll around 27 inch monitor, 42 inch console monitor- Motif xs controller - Networked P4's and FX Teleport for samples- Muse Receptor VIA Uniwire for samples and plugs- UAD QUAD Neve - UAD 1- Sonar X1 but favor 8.5 GUI - Toft ATB 32 - Vintage hardware - Tascam MS-16 synched via Timeline Microlynx -Toft ATB32 console
#63
StarTekh
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/20 21:27:39 (permalink)
Nothing: that should be fix'd free !!!
#64
FastBikerBoy
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 00:49:53 (permalink)
OQ

.......that said no bugs here.

I think it's fair to say that I like X1, and countered most of the anti-X1 BS as much as anyone - to the point I've been called a fanboy, but to claim there's no bugs is a bit optimistic. That's as bad as the naysayers claiming it's unusable because of bugs.

In X1c alone my personal count for "confirmed by CW" bugs is 6 and I suspect about to go to 7, (awaiting confirmation on a controller handle bug). I'm sure there's many more I haven't found yet as well. Nothing that can't be worked around but bugs all the same. I can give you the recipe for a few if you want...........
#65
lfm
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 06:25:39 (permalink)
OQ


What Bugs??? I have not had a problem yet. Isn't A bug something that's reproducable on every system. Configueration problems can be solved quite simply by tech support. Computer problems may be an issue if your using an outdated or conflicting products. My DAW is running just fine so maybe you need some raid for those bugs??? I have to agree with some of the others here. All Daws go through this. If you think they don't. Use anothers platform and if it has no bugs or imperfections that is the DAW for you. It's like a study-question is; are results reproducable? Oh, I would not pay one cent for bug fixes. They sould be free...that said no bugs here.


I don't necessarily think bugs need to be consistent on every system to be a bug. There are so many hardware configurations out there that it may be a bug for just that system and configuration.

And to what level different users are using Sonar - is it a straight forward project, a few audio tracks a little EQ and volume envelopes and done - or much more complex project with automation on just about everything.

And finally how we are used to work also matters a lot - some are acustomed to inserting plugins, removing plugins and synths, all while transport is running - and if something clicks or hickups they consider this a bug.

So bugs will appear in such a complex environment with software, drivers and hardware - this with no exception.

So the most important thing is how a vendor go about handling these issues that a known to come about?

And my view is that Cake is learning to do this and getting better all the time. But a really good ticketbased support system and a bug tracker system will ease communication with users and to narrow down and solve all issues much quicker than the current system where you have to fill these forms every bleeding time, with serial numbers and god knows what, if you want further communication and issue is not solved by their suggestions.

Making it hard for users to use support will make it easier for Cake having less support tickets - but the problems for users will remain and never be solved. And eventually user look for daw software somewhere else - patience worn down by bugs that are never fixed.

So when vendor realize we - users and developers - are in this together - we can work it out.

A year ago I got Kontakt 4 and got issues with Sonar - a project with a saved Kontakt instance did not restore as saved when opening project again.

I reported to Native Instrument and Cakewalk. Cakewalk as always were trying to evade it by ignoring it and would not put it on the todo-list. Native Instruments looked carefully into it and asked for sample project and stuff and found it to be a bug in Kontakt(fixed in 4.1). Later I got a email from NI thanking me for reporting it - but I threw this back to them and thanking them for a professional attitude dealing with customers - good support system etc. Their attitude is really what solved it.

This could just as well have been a Sonar problem - but the way Cake handle issues is still to be improved. The library vendor Vir2 in this case was immediately on to this also fixing a Sonar version to look into this. Everybody but Cake is calculating with these kind of issues it seems. There are no resources allocated at Cake to handle issues like this - they just see every contact with user as an unwanted contact and stick their heads in the sand - and making it cumbersome for users to get their issues solved.

But I think Cake has improved a lot in the last year. You get reply on every email, sometimes late, but it shows they are really concerned. So my hopes are up regarding Cakewalk.
#66
UnderTow
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 08:11:09 (permalink)
John T

  I think this is a tricky one for software developers, simply because the view that "working properly is not an upgrade" is both a common and largely fair enough position to take.
Largely fair enough position? Stop waffling non-sense.  If a product doesn't do what was advertised, the developers have a moral (and often legal) obligation to fix it. Anything else is unethical on the part of the developers.
the thing they probably want most is also the thing they're least willing to pay for.
 People are more than willing to pay for it and if someone owns an application, they already have.

Hence the bind pretty much all application software is in of having to fight both the new features front and the bugs front at the same time. 

There is no bind. Don't release a product until it works properly. And one doesn't need to "fight bugs" if one has good development practices, good quality control, good beta testing etc. Bugs aren't things that just appear by themselves. We are not talking natural phenomena like bacteria that need to be fought in a hospital. If there is a bug in a piece of software it was created by the developers themselves.

The gibberish you come up with John T...

UnderTow 

#67
trimph1
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 08:37:44 (permalink)
I have yet to find one piece of software that has no bugs right from the get go...this is normal.

What is needed is that the product is stable and works for what is intended...as it does for a lot of us...hence the bugs will be dealt with.

Sure, I've had the occasional freeze up or crash but it is still pretty good at what it does...and, because it does it will get those bugs fixed for others so that they, too, can use it....

You know, I have been thinking that we are kinda spoiled here...we have these powerful computer systems that can handle a lot of tracks stuffed with all kinds of VST's and fx chains up the wazoo and what all else when we could have been stuck with 4 track recorders using cassette tapes...remember those hiss fests?

 I appreciate the work that goes into these programs, let me tell you...



The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
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UnderTow
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 08:44:29 (permalink)
John T

 More old Sonar dev is not going to happen. 8.5 is a defunct product.

That is what Apple said about FCP 7 until many professional users complained. Smart businesses adapt to what the market want. Not that I believe anything will convince Cakewalk to revive pre-X1 Sonar nor am I convinced that would be the right way to go but what you believe to be fact and truth doesn't have to be as the Apple example demonstrates.

Even if Cakewalk have no intention of doing what pianodano suggests, it is still a valid opinion and no amount of yawning on your part will change that.

UnderTow

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UnderTow
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 08:47:44 (permalink)
John T


Ah, come on. We're nearly a year into this. It's tedious.
So why do you insist in participating in these kind of threads? The only explanation is that you are not entirely in control of yourself.

UnderTow
#70
The Maillard Reaction
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:00:14 (permalink)
trimph1


I have yet to find one piece of software that has no bugs right from the get go...this is normal.

I have a sincere question. I don't deny that software has bugs, but some bugs are subtle and some are obvious.


Can you perhaps cite some of your favorite work arounds that you use in some of your other normally buggy software?

I operate dozens of graphics, video and animation applications... and SONAR is the only one that I employ a list of hard earned work arounds with.

All the other stuff, buggy or not, tends to work as I expected... or to put it simply... "as advertised".

SONAR is the only product I run where I need to know and employ a tedious number of work arounds to get by the gotchas that linger in it.



It makes me wonder; What kind of things do you put up with in your other experiences that lead you to consider the experience normal?



all the very best,
mike





#71
SteveStrummerUK
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:06:10 (permalink)
mike_mccue


trimph1


I have yet to find one piece of software that has no bugs right from the get go...this is normal.

I have a sincere question. I don't deny that software has bugs, but some bugs are subtle and some are obvious.


Can you perhaps cite some of your favorite work arounds that you use in some of your other normally buggy software?

I operate dozens of graphics, video and animation applications... and SONAR is the only one that I employ a list of hard earned work arounds with.

All the other stuff, buggy or not, tends to work as I expected... or to put it simply... "as advertised".

SONAR is the only product I run where I need to know and employ a tedious number of work arounds to get by the gotchas that linger in it.



It makes me wonder; What kind of things do you put up with in your other experiences that lead you to consider the experience normal?



all the very best,
mike

 
NagBapTM works straight out of the box Mike.
 
In fact, I wish it would crash once in a while
 
 

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#72
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:17:44 (permalink)
Propellerhead is letting you name your own price for their new upgrade
http://www.propellerheads.se/paywhatyouwant/



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VS-700 C&R

Octa-Capture and VS-100 for live recording
#73
trimph1
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:27:14 (permalink)
@Mike...

When I said that it was normal for software to be buggy I did not mean that it would be so buggy that it would require tons of workarounds just to get anything up and running...

Take, for example, the infamous Kore2 debacle. That program I never used as a browser for the rest of the NI instruments like Massive, FM8 and such...now...there were a lot who did use Kore2 as a browser for the rest and they are now going after the company...

http://www.kvraudio.com/forum/viewtopic.php?t=328410&start=135&postdays=0&postorder=asc&highlight=

There have been a few twists and turns in this debate..let me tell you!!



The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
#74
Splat
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:28:06 (permalink)
lfm

. But a really good ticketbased support system and a bug tracker system will ease communication with users and to narrow down and solve all issues much quicker than the current system where you have to fill these forms every bleeding time, with serial numbers and god knows what, if you want further communication and issue is not solved by their suggestions. Making it hard for users to use support will make it easier for Cake having less support tickets - but the problems for users will remain and never be solved.
 
 
 
Exactly, and this is BASIC stuff. These forums need upgrading as well with the latest software as well, which I've discussed several times in other threads (ruddy pain in the arse). If you can't get your customers facing front end right - well don't expect a great perception (Whether you think you are good at what you do or not!).

 
BOOTNOTE - See what I mean, I'm stuck inside somebodies quote! And when I post IE8 will probably crash. Use firefox and the editor does not work (p.s. Please don't bother saying "it works for me", you will have a different environment, as a web developer I know exactly the cause of this problem, I've looked at the code - and it's this website).
 
post edited by CakeAlexS - 2011/09/21 09:33:00

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#75
UnderTow
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:38:23 (permalink)
Good post lfm. UnderTow
#76
pianodano
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 09:46:14 (permalink)
CakeAlexS


lfm

. But a really good ticketbased support system and a bug tracker system will ease communication with users and to narrow down and solve all issues much quicker than the current system where you have to fill these forms every bleeding time, with serial numbers and god knows what, if you want further communication and issue is not solved by their suggestions. Making it hard for users to use support will make it easier for Cake having less support tickets - but the problems for users will remain and never be solved.
 
 
 
Exactly, and this is BASIC stuff. These forums need upgrading as well with the latest software as well, which I've discussed several times in other threads (ruddy pain in the arse). If you can't get your customers facing front end right - well don't expect a great perception (Whether you think you are good at what you do or not!).

 
BOOTNOTE - See what I mean, I'm stuck inside somebodies quote! And when I post IE8 will probably crash. Use firefox and the editor does not work (p.s. Please don't bother saying "it works for me", you will have a different environment, as a web developer I know exactly the cause of this problem, I've looked at the code - and it's this website).
 



For my part,  in retrospect, when Cakewalk made the switch to this cheezy forum software to replace the excellent software that they were using previously, I  should have recognized that it was but a precursor to the fact they were about to take a huge leap backwards.
post edited by pianodano - 2011/09/21 09:48:05

Best,

Danny

Core I7, win XP pro, 3 gig ram, 3 drives- Lynx Aurora firewire- Roll around 27 inch monitor, 42 inch console monitor- Motif xs controller - Networked P4's and FX Teleport for samples- Muse Receptor VIA Uniwire for samples and plugs- UAD QUAD Neve - UAD 1- Sonar X1 but favor 8.5 GUI - Toft ATB 32 - Vintage hardware - Tascam MS-16 synched via Timeline Microlynx -Toft ATB32 console
#77
Splat
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 10:37:59 (permalink)
BTW I'm not Sonar X1 bashing, I like this software... I just like to see more bug fixes (why no talk about release X1d yet? What happened to the quickfixes??).

Also

* I'd like to see forums that... well.... work.

* I'd like to be able to report a bug in a decent form, not one that expected me to post back 30 times and take an hour to log... Just so it can fit into Microsofts Visual Test Application.

* I'd like to see when I log a support call that I am returned with a ticket number (basic!) via email

* When I log a bug I'd like to see what I've reported without the line breaks removed.

* When a bug I've logged with QA has been passed over to support, I'd like support to get in contact with me, rather than the hit and miss affair (it quite often goes to /dev/null).

* When I've logged a bug and it is fully reproducable at their end, I'd like to see this bug posted online within weeks, with a list of known issues stated from other customers.

* When I get an email notification after logging a bug, I'd like full information about contact details in the footer. I don't want to be told that I am able to update an issue when I can't (i.e. after it has already been closed).
 
* I'd like to be able to log in and get a list of all the bugs and support calls I have logged.
 
Their processes seem all over the place. It's like they've never bothered to work out at their end what the customer experience is. I suspect Cakewalk support/QA know all about these issues, but don't have the "power" or the resources to sort it themselves. They are probably hoping a Dev can fix their issues, and the Dev is permanently on other things. It's the same tied old story I see repeated time and time again with bad software support. These sort of companies tend to go downhill eventually.
 
In reality ALL these issues could EASILY be sorted within a month if they put their minds to it (i.e. drop everything and pull finger). It's not down to bad support staff, it's down to bad mangement who believe that what sales/marketing want is always the number one priority.... or the structure of the business is built (often unconciously) to bypass QA or Support, as the MD always hangs out with the "cool guys".
post edited by CakeAlexS - 2011/09/21 12:35:29

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#78
trimph1
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 10:48:17 (permalink)
IIRC one of my posts from days gone by here mentioned that I thought that X1 was rushed out the door do satisfy Q3...or was it Q4 sales figures.

This now has me wondering whether those marketing men did not rush sales out the door and left everyone else running around fixing and/or repairing things. Remember the thing about getting a prototype just up and running and those marketing men already having orders for 15,000 pieces?

The space you have will always be exceeded in direct proportion to the amount of stuff you have...Thornton's Postulate.

Bushpianos
#79
John T
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 10:50:04 (permalink)
> Remember the thing about getting a prototype just up and running and those marketing men already having orders for 15,000 pieces?

No. What are you referring to?

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John T
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 10:54:15 (permalink)
LANEY


Propellerhead is letting you name your own price for their new upgrade
http://www.propellerheads.se/paywhatyouwant/


Ah, only in certain circumstances. That's only for people who own the reason / record duo set. Given that Reason 6 essentially is the record / reason duo set, with some small additions, a lot of their customers have been wondering why they'd bother upgrading at all.

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#81
Grumbleweed_
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 12:22:11 (permalink)
John T


LANEY


Propellerhead is letting you name your own price for their new upgrade
http://www.propellerheads.se/paywhatyouwant/


Ah, only in certain circumstances. That's only for people who own the reason / record duo set. Given that Reason 6 essentially is the record / reason duo set, with some small additions, a lot of their customers have been wondering why they'd bother upgrading at all.
99 Euros was a smidgen too much but I'd have paid it, but paying what I want is much nicer .
I wouldn't be too dismissive of what is included, 64 bit, 64 bit rewire, audio transpose (on top of the excellent timestretch), three new devices (The Echo is sweet), lots and lots of new patches.
 
We had to pay $99 for the Sonar 8.0 to 8.5 update and that wasn't exactly briming with stuff. And there won't be a bunch of patches being released for months after the release.
 
Grum.  

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#82
UnderTow
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 12:28:16 (permalink)
John T


LANEY


Propellerhead is letting you name your own price for their new upgrade
http://www.propellerheads.se/paywhatyouwant/


Ah, only in certain circumstances. That's only for people who own the reason / record duo set. Given that Reason 6 essentially is the record / reason duo set, with some small additions, a lot of their customers have been wondering why they'd bother upgrading at all.

It is for customers that own older versions of Reason and Record. So it seems obvious what these users get with this deal: All the new Reason 6 features. It is stated rather clearly in the video.

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#83
inhouseproducer
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 18:31:07 (permalink)
tyacko


$0

If it is bug fixes and stabilty (only), then that is issues with the DAW software that I already paid money for.

Tom
 
thats logical........i have to agree.

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#84
aleef
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 19:47:24 (permalink)
If a product doesn't do what was advertised, the developers have a moral (and often legal) obligation to fix it. Anything else is unethical on the part of the developers.

 
+1  and well said...
 
im still buggin out on the posters that said they would pay, $200 to $400 for bug fixes. (no disrepect) but that is idiotic and insane. the product is suppose to work. you either make this right or give me my damn money back..

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#85
Splat
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/21 20:05:43 (permalink)
Mind you, if they want to sponsor an extra developer to fix bugs and I pay nothing (just freeload) - well so be it.

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#86
osd
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/22 02:14:29 (permalink)
I would pay... one million dollars! 

It would be cool to see the SONAR product line split in two. The flagship cutting-edge X2 version, then a Rockbed version (one version behind) of X1 with emphasis on stability/driver issues/etc rather than new features.

Or is that what 8.5.x is already?    


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#87
audiyo
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/22 02:45:02 (permalink)
aleef



If a product doesn't do what was advertised, the developers have a moral (and often legal) obligation to fix it. Anything else is unethical on the part of the developers.

 
+1  and well said...
 
im still buggin out on the posters that said they would pay, $200 to $400 for bug fixes. (no disrepect) but that is idiotic and insane. the product is suppose to work. you either make this right or give me my damn money back..

I think a lot of people (including myself) are just stressing how much bug fixes would be appreciated.. A couple people are offering a million.. etc :) It's kind of a tongue in cheek thread to me. But yeah, I agree. I think they owe it to their customers to do their best at squashing bugs above all else. 

I remember the Ableton folks got a lot of flak over the buggyness of the early 8.x releases which prompted a public apology and a promise to their customers to get things stable again. They earned a lot of respect from me when they did that. Cakewalk is showing signs of this kind of attitude with the quickfix program and the new release system so I really hope they are fully committed to churning out the "free" fixes before moving on to X2 (or whatever they're gonna call it)
post edited by audiyo - 2011/09/22 02:52:33

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#88
osd
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/22 02:59:49 (permalink)
On the flip side, I'm amused by those who feel untitled to a working product without paying extra. While I appreciate the sentiment, in the world of software, it's difficult for me to hold to such high morals. I mean, I bought Windows 98, Windows 2000, Win XP and now Win 7 which kind of finally gets things right. Sadly, we all pay many times over for software that finally gets it right.    


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#89
Splat
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Re:Poll: How much would you pay for an update of bugfixes & stability? 2011/09/22 10:41:36 (permalink)
All is pretty silent on the patch front, no mention of X1D, and I don't see any quickfixes since X1C, or any mention of any coming soon.... I suspect most Devs have been placed in new features and lets get new product out mode right now by management... and they are assuming X1C is good enough for most people, which it probably is for laymen but not for those who are 100% dedicated (or even 75% dedicated).

Stating the words "professional" and "lifetime study" are generally to be looked down upon nowadays ("mediocrer", "giving it a go" and "phone in for your vote" is so in with the in crowd) so I'll avoid using it.

Sell by date at 9000 posts. Do not feed.
@48/24 & 128 buffers latency is 367 with offset of 38.

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#90
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