Helpful ReplyPresonus customer service

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slyman
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2017/11/30 20:21:59 (permalink)

Presonus customer service

Guys, just a quick post about Presonus' customer support.
Bought Studio One Pro on Black Friday at 50% off, ended up paying $199.50 USD and found out today that since Monday, they are currently offering Cakewalk users a special Sonar crossgrade price of $149 USD.
Since I'd already bought it, no big deal, but I figured I would just sent them an email to see if they could offer anything for the price difference.
Well, it took exactly 5 minutes to get an email from Paypal telling me Presonus refunded $50 on my credit card. 
 
Just thought I would share this in case some of you also bought S1 last week.
 
Sly  
 
 

Sonar Platinum, Gigabyte H87-HD3, Intel 4770k, 16Mb Ram, Win 10 Pro, RME Babyface Pro, Roland A-Pro 800, Presonus Studio Channel, Kemper Profiling Amp, Strat/Tele/LesPaul/Taylor 214ce/Dean Cadillac/P-Bass
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    Marshall
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    Re: Presonus customer service 2017/11/30 20:33:08 (permalink) ☄ Helpfulby cclarry 2017/11/30 21:51:04
    That's good business sense from them, and very encouraging for the future! I bought SO through Audio Deluxe for $169 last week - I am happy with that for what I hope will be the start of a long and happy relationship.

    https://soundcloud.com/bill-saunders
    #2
    slyman
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    Re: Presonus customer service 2017/11/30 20:40:47 (permalink)
    Marshall
    That's good business sense from them, and very encouraging for the future! I bought SO through Audio Deluxe for $169 last week - I am happy with that for what I hope will be the start of a long and happy relationship.




    I guess they see a huge opportunity here and they want to make the better of it, for sure...
    I like their software so far...but my 15 year Sonar worklfow still takes over big time....

    Sonar Platinum, Gigabyte H87-HD3, Intel 4770k, 16Mb Ram, Win 10 Pro, RME Babyface Pro, Roland A-Pro 800, Presonus Studio Channel, Kemper Profiling Amp, Strat/Tele/LesPaul/Taylor 214ce/Dean Cadillac/P-Bass
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    denverdrummer
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    Re: Presonus customer service 2017/11/30 20:54:18 (permalink)
    The support for Studio One is pretty good.  The  support for PreSonus hardware sucks rocks and I will never buy from them again.  Long story short, I bought an 18x18 VSL interface in late 2012.  I had to get a new computer in 2013 and found that they did not support the USB 3.0 Intel chipset, which was included with all 3rd gen i7 chipsets at the time.  They blamed it on Intel, and Intel said it was not their problem.  Whoever the problem lied with, I owned a $500 paperweight.  Luckily I was able to pawn it off on someone and bought a Focusrite.

    Win 10 Pro 64 bit, Dell Inspiron 15, core i7, 16GB RAM, Focusrite Scarlett 18i20, Mackie MR5 Mark 1 speakers
    #4
    TerraSin
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    Re: Presonus customer service 2017/11/30 21:19:21 (permalink) ☄ Helpfulby cclarry 2017/11/30 21:51:34
    denverdrummer
    The  support for PreSonus hardware sucks rocks and I will never buy from them again.



    That's all too common a story *cough*Roland*cough*. The only company to ever really do hardware/DAW integration properly has been Avid. That's the one thing I can say that company did very well. Shame they suck at pretty much everything else.
    #5
    Eddie TX
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    Re: Presonus customer service 2017/11/30 21:35:47 (permalink)
    denverdrummer
    The support for Studio One is pretty good.  The  support for PreSonus hardware sucks rocks and I will never buy from them again.  Long story short, I bought an 18x18 VSL interface in late 2012.  I had to get a new computer in 2013 and found that they did not support the USB 3.0 Intel chipset, which was included with all 3rd gen i7 chipsets at the time.  They blamed it on Intel, and Intel said it was not their problem.  Whoever the problem lied with, I owned a $500 paperweight.  Luckily I was able to pawn it off on someone and bought a Focusrite.



    Hang on, so you're saying Presonus should've known that a future chipset wouldn't work with their interface? That's why you'll never buy anything from them again? Sorry, I'm confused.
     
    Cheers,
    Eddie
     

    Sonar X3 Producer / Win 10 
    The future exists in all directions.
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    GregRband
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    Re: Presonus customer service 2017/11/30 21:49:24 (permalink)
    I haven’t dealt with Presonus support in a year or two, but I can say that the times I did in past for my Studio One software issues, they were 5 star! One even over weekend and another at night, again, years ago and in my experiences. I just wish it was USA made, but oh well, not much is anymore these days..... at least they are USA support, better than many out there! I’m no pro, but S1Pro appears to be a very good daw for many, especially if you are doing production (mixing/mastering) work in higher volumes for others. I’ve read that and why over and over in forums and such.
    #7
    cclarry
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    Re: Presonus customer service 2017/11/30 21:53:04 (permalink)
    My experiences have been mixed results...I'll leave it at that.
    Usually I find the answers, and don't need support.  I'd rather
    not rely on support if at all possible...YMMV


    #8
    azslow3
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    Re: Presonus customer service 2017/11/30 22:02:44 (permalink)
    Eddie TX
    Hang on, so you're saying Presonus should've known that a future chipset wouldn't work with their interface? That's why you'll never buy anything from them again? Sorry, I'm confused.

    I am slowly in progress reading USB2/USB3.X standards. USB3 is by definition USB2 compatible, till you do something wrong in concrete USB2 or USB3 realization. Unfortunately, such "bugs" are not rare.

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    Mosvalve
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    Re: Presonus customer service 2017/11/30 22:36:22 (permalink)
    slyman
    Marshall
    That's good business sense from them, and very encouraging for the future! I bought SO through Audio Deluxe for $169 last week - I am happy with that for what I hope will be the start of a long and happy relationship.




    I like their software so far...but my 15 year Sonar worklfow still takes over big time....


    That's the thing. It's hard to not work in other DAW's the way we work in Sonar. It's like a bad habit but in a good way.

    BobV 
     
     
     
    ASUS Prime Z370-P - Intel Core i7+ 8700K 3.7GHZ 16GB Memory, Intel HD Graphics 630 GPU,  Windows 10 Pro 64bit,  , Sonar Platinum 64bit, Motu 828MK3 Hybrid, Warm Audio TB12 Pre, Warm Audio WA273 Pre, AEA RPQ 500 Pre, Warm Audio WA76 Compressor, Presonus D8 Pre, Tonelux EQ5P 500 Eq, Kush Electra 500 Eq, Lindell PEX 500 Eq, Yamaha 80M monitors with HS10W Sub,  and a bunch of other good stuff. I have a Roland Juno-106 that's looking for a new home. PM me.
    #10
    denverdrummer
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    Re: Presonus customer service 2017/12/05 19:31:43 (permalink)
    Eddie TX
    denverdrummer
    The support for Studio One is pretty good.  The  support for PreSonus hardware sucks rocks and I will never buy from them again.  Long story short, I bought an 18x18 VSL interface in late 2012.  I had to get a new computer in 2013 and found that they did not support the USB 3.0 Intel chipset, which was included with all 3rd gen i7 chipsets at the time.  They blamed it on Intel, and Intel said it was not their problem.  Whoever the problem lied with, I owned a $500 paperweight.  Luckily I was able to pawn it off on someone and bought a Focusrite.



    Hang on, so you're saying Presonus should've known that a future chipset wouldn't work with their interface? That's why you'll never buy anything from them again? Sorry, I'm confused.
     
    Cheers,
    Eddie
     


    I'm saying they outsource their driver support and it took them well over a year to get a fix. They didn't seem concerned that a great portion of the AudioBox users were effected.

    Win 10 Pro 64 bit, Dell Inspiron 15, core i7, 16GB RAM, Focusrite Scarlett 18i20, Mackie MR5 Mark 1 speakers
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