Problem installing driver for new mixer

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jb101
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2016/05/16 08:34:57 (permalink)

Problem installing driver for new mixer

I have just purchased a Soundcraft 12MTK.

When I run the device installation wizard, a window pops up at the end telling me to disconnect and reconnect the device, which I do.

When I click on finish, the same window pops up, whatever I do.

Any ideas of what I can try?

Still waiting to hear from their support.

On Windows 7, btw.

Thanks in advance.

 Sonar Platinum
#1

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    JonD
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    Re: Problem installing driver for new mixer 2016/05/16 10:18:20 (permalink)
    A few suggestions:
     
    - Check for the latest firmware/software from the mixer's website.  Run as Administrator.
     
    - Make sure the mixer is not connected to the PC when installing the software.  Reboot, then connect.
     
    - Try a different USB port.

    SonarPlat/CWbBL, Win 10 Pro, i7 2600K, Asus P8Z68 Deluxe, 16GB DDR3, Radeon HD5450, TC Electronic Impact Twin, Kawai MP11 Piano, Event ALP Monitors, Beyerdynamic DT770 Pro, Too Many Plugins, My lucky hat.
    #2
    jb101
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    Re: Problem installing driver for new mixer 2016/05/16 14:11:45 (permalink)
    Thanks, Jon.

    I finally spoke to someone at Tech Support, who suggested another cable.

    I had already done this, so instead tried a different port, and it worked.

    Thanks again.

     Sonar Platinum
    #3
    jb101
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    Re: Problem installing driver for new mixer 2016/05/16 14:11:45 (permalink)
    Dupe. Darn phone.

     Sonar Platinum
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    musicroom
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    Re: Problem installing driver for new mixer 2016/05/17 10:37:22 (permalink)
    jb101
    I have just purchased a Soundcraft 12MTK.





     
    Glad to hear you got this going. Send out a review of your impressions of this mixer when you get a chance. Very interested.
     
     
    Thanks,

     
    Dave
    Songs
    ___________________________________
    Desktop: Platinum / RME Multiface II / Purrfect Audio DAW  I7-3770 / 16 GB RAM / Win 10 Pro / Remote Laptop i7 6500U / 12GB RAM /  RME Babyface



     
     
    #5
    jb101
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    Re: Problem installing driver for new mixer 2016/05/18 07:27:03 (permalink)
    I have started a new thread with my impressions of the MTK

     Sonar Platinum
    #6
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