Problem starting Dimension LE in Protools

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acas13
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2008/10/10 15:59:27 (permalink)

Problem starting Dimension LE in Protools

Hello all I am hoping someone can help

I have just installed Proteus Mo'Phatt. I registered the product and recieved conformation email - followed the link to install Dimension le 1.3. When I start Pro Tools I am told that my beta copy of Dimension has expired and i must delete it - and Dimension doesnt appear in my list of Pro Tools Instruments

Is anyone able to shed some light on this - I am gutted I was so excited to play around with the legandary MO Phatt sounds

Thanks in advance
#1

5 Replies Related Threads

    Fog
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    RE: Problem starting Dimension LE in Protools 2008/10/10 16:05:43 (permalink)
    try contacting them via

    customer service
    http://www.cakewalk.com/About/csr.asp

    or tech support

    http://www.cakewalk.com/support/email/

    did you get it as a cakewalk boxed product or off digital sound factory? maybe contact them if it was via them


    http://www.digitalsoundfactory.com/

    #2
    acas13
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    RE: Problem starting Dimension LE in Protools 2008/10/10 16:22:42 (permalink)
    Fog - cheers fr your speedy response - I bought online from dolphin music it is a boxed product has e-mu cakewalk and digital sound factory logo on it - installation directs you to cakewalk site to get the LE 1.3 update

    i have sent message to tech department - digi sound factory sit eis down at present
    #3
    Fog
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    RE: Problem starting Dimension LE in Protools 2008/10/10 17:42:12 (permalink)
    digital sound factory email is

    info a t digitalsoundfactory dot com

    (do that as force of habit to stop spam bots)

    I'm not staff, the commute from London would be a bit too harsh to Boston

    I have seen it mentioned before though, about hhmm a month or 2 ago.

    #4
    acas13
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    RE: Problem starting Dimension LE in Protools 2008/10/11 09:19:26 (permalink)
    Thanks Fog

    Site is back up so I have messaged them
    #5
    acas13
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    RE: Problem starting Dimension LE in Protools 2008/10/15 00:19:02 (permalink)
    Chad from the site here as resolved my problem by giving me v1.2 which works fine
    #6
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