Problems loading audio interface drivers

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jeffledge
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2015/08/07 23:22:56 (permalink)

Problems loading audio interface drivers

Hopefully someone can solve this for me, ive spent half of my day trying to figure this out. first off i recently switched to Sonar Platinum. Love it! the problem is that i also have changed my audio interface to a Tascam us-16x08. i set up everything i needed (drivers) on my laptop with no problems, but i can't get drivers loaded on my desktop. it fails over and over. says this version of windows cannot run a driver without a digital signature. (i'm running windows 7 pro on both laptop and desktop, again laptop NO PROBLEM) i'm not sure what i am doing wrong. do i uninstall sonar platinum and start from the beginning? i've got a total of 10 usb ports, 8 in the back and 2 in the front. i have tried almost all of them and unplugged everything else except the mouse and keyboard. i thought maybe it needed to be run as admin? nope. any help appreciated. 
PS i can't think of any other programs that might be conflicting and i am not using norton or anything like that
post edited by jeffledge - 2015/08/07 23:33:17

Desktop
Windows 7 pro
Gigabyte EP43-UD3L MOBO Intel P43 Chipset
Intel (R) Core 2 Duo CPU E8500 @3.16GHz 3.25GB of RAM / NVIDIA GeForce 9800 GT
Focusrite Saffire Pro 40
Tascam US 16x8
Roland UM-2G
Sonar Platinum  

Laptop (Used as a "Mobile Studio")  
Lenovo ThinkPad Edge
E550 I7-5500U
CPU 2.40GHZ
Ram 8GB
64 bit
500 GB HD 7200rpm
Audio Interface: Tascam US-16x8
#1

13 Replies Related Threads

    Doktor Avalanche
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    Re: Problems loading audio interface drivers 2015/08/07 23:24:27 (permalink)
    Have you downloaded the latest driver from the internet?

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #2
    jeffledge
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    Re: Problems loading audio interface drivers 2015/08/07 23:28:37 (permalink)
    yes, i've used the one directly from tascams website and saved it to desktop and disc. again, same os and everything working perfect on my laptop and when i loaded the drivers onto my laptop it didn't give me any digital signature needed message, it all worked perfectly. 
    i have noticed i somehow got something called AVG toolbar on my desktop and i am having problems uninstalling it. not sure if that could be a problem here
    post edited by jeffledge - 2015/08/07 23:37:55

    Desktop
    Windows 7 pro
    Gigabyte EP43-UD3L MOBO Intel P43 Chipset
    Intel (R) Core 2 Duo CPU E8500 @3.16GHz 3.25GB of RAM / NVIDIA GeForce 9800 GT
    Focusrite Saffire Pro 40
    Tascam US 16x8
    Roland UM-2G
    Sonar Platinum  

    Laptop (Used as a "Mobile Studio")  
    Lenovo ThinkPad Edge
    E550 I7-5500U
    CPU 2.40GHZ
    Ram 8GB
    64 bit
    500 GB HD 7200rpm
    Audio Interface: Tascam US-16x8
    #3
    mudgel
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    Re: Problems loading audio interface drivers 2015/08/07 23:37:48 (permalink)
    Avg is an antivirus program. You uninstall it via the usual windows programs features in control panel or you vp an disable it in the browser where it mentions add ins.

    Mike V. (MUDGEL)

    STUDIO: Win 10 Pro x64, SPlat & CbB x64,
    PC: ASUS Z370-A, INTEL i7 8700k, 32GIG DDR4 2400, OC 4.7Ghz.
    Storage: 7 TB SATA III, 750GiG SSD & Samsung 500 Gig 960 EVO NVMe M.2.
    Monitors: Adam A7X, JBL 10” Sub.
    Audio I/O & DSP Server: DIGIGRID IOS & IOX.
    Screen: Raven MTi + 43" HD 4K TV Monitor.
    Keyboard Controller: Native Instruments Komplete Kontrol S88.
    #4
    Doktor Avalanche
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    Re: Problems loading audio interface drivers 2015/08/07 23:38:49 (permalink)
    Check out the documentation with the drivers. If they are supplied as non certified you should get instructions.

    http://tascam.com/product/us-16x08/downloads/


    I'm surpised they have come as uncertified, but if they are the manual will tell you what to do. Perhaps you need to download your drivers again..

    Yup you don't need avg toolbar, it's not related to your issue:

    https://support.avg.com/S...arch-from-your-browser


    ... but I would upgrade your virus scanner and scan your PC. Maybe it's time to clean up your PC and do a new OS build. Windows 10 is here and it's free although not sure if your drivers will work or not.
    post edited by Doktor Avalanche - 2015/08/07 23:48:02

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #5
    jeffledge
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    Re: Problems loading audio interface drivers 2015/08/07 23:43:56 (permalink)
    thanks. what do you recommend for a virus scanner? i rarely use the pc to go online other than the command center and windows updates, and i always thought virus scanners run in the background don't jive to well with daw programs? no?

    Desktop
    Windows 7 pro
    Gigabyte EP43-UD3L MOBO Intel P43 Chipset
    Intel (R) Core 2 Duo CPU E8500 @3.16GHz 3.25GB of RAM / NVIDIA GeForce 9800 GT
    Focusrite Saffire Pro 40
    Tascam US 16x8
    Roland UM-2G
    Sonar Platinum  

    Laptop (Used as a "Mobile Studio")  
    Lenovo ThinkPad Edge
    E550 I7-5500U
    CPU 2.40GHZ
    Ram 8GB
    64 bit
    500 GB HD 7200rpm
    Audio Interface: Tascam US-16x8
    #6
    Doktor Avalanche
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    Re: Problems loading audio interface drivers 2015/08/07 23:46:32 (permalink)
    Well you are running AVG I'd remove it completely and then install the latest version. After that do the same with malwarebytes. Each app for scan on your hard drives. Cheers.

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #7
    slartabartfast
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    Re: Problems loading audio interface drivers 2015/08/08 05:04:54 (permalink)
    https://www.raymond.cc/blog/loading-unsigned-drivers-in-windows-7-and-vista-64-bit-x64/
     
    It is possible that there are no drivers available that are "signed" for your version. Microsoft markets driver signing as a security issue, but it also gives them control over driver writers, and ultimately a way to charge rent on their developers. At any rate, there are ways to circumvent that issue. 
    #8
    Doktor Avalanche
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    Re: Problems loading audio interface drivers 2015/08/08 11:17:49 (permalink)
    slartabartfast
    https://www.raymond.cc/blog/loading-unsigned-drivers-in-windows-7-and-vista-64-bit-x64/
     
    It is possible that there are no drivers available that are "signed" for your version. Microsoft markets driver signing as a security issue, but it also gives them control over driver writers, and ultimately a way to charge rent on their developers. At any rate, there are ways to circumvent that issue. 



    Earlier I said to refer to the specific manual for instructions. If it is an unsigned driver it should give appropriate instructions. I strongly recommend using caution, drivers get signed for a reason, it certainly can be a security issue.. You don't want to install a dodgy driver, or perhaps get conned by an installed virus conning you into installing something else.
     
    Ultimately you need confirmation that it is unsigned from somewhere.
    post edited by Doktor Avalanche - 2015/08/08 11:27:30

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #9
    slartabartfast
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    Re: Problems loading audio interface drivers 2015/08/08 13:07:35 (permalink)
    Doktor Avalanche
     
    Ultimately you need confirmation that it is unsigned from somewhere.




    The somewhere could be Tascam/Teac support. 
     
    The fact that you have the driver installed on one Win7 Pro machine but an unsigned driver issue with the other brings up the question of whether the laptop is 32 bit and the desktop 64 bit. Driver signing in Win 7 is only enforced on 64 bit versions. .
     
    There is a driver for the unit on the Tascam website dated 2015-7-9 v101 that you should try if you have not already. 
    http://tascam.com/product/us-16x08/downloads/
     
    There is of course no way of knowing if that is really the Tascam website and no verification hash is present so you could still be installing a virus if an evil genius has hacked the site. That is the risk you take with all software from whatever source. There was some discussion on the Tascam forums that an earlier driver version that was released had serious problems and that they were asking distributors to hold the product until it had been fixed.
    #10
    robert_e_bone
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    Re: Problems loading audio interface drivers 2015/08/08 13:29:32 (permalink)
    You might try doing a temporary disable of AVG - I have had issues with older releases of AVG, and ended up switching to Avast's free version.
     
    But regardless - you might try temporarily disabling AVG, and then doing the Sonar install.
     
    Bob Bone
     

    Wisdom is a giant accumulation of "DOH!"
     
    Sonar: Platinum (x64), X3 (x64) 
    Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22
    Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64
    Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others
    MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es
    Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms  
    #11
    jeffledge
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    Re: Problems loading audio interface drivers 2015/08/08 15:58:13 (permalink)
    laptop is 64 bit

    Desktop
    Windows 7 pro
    Gigabyte EP43-UD3L MOBO Intel P43 Chipset
    Intel (R) Core 2 Duo CPU E8500 @3.16GHz 3.25GB of RAM / NVIDIA GeForce 9800 GT
    Focusrite Saffire Pro 40
    Tascam US 16x8
    Roland UM-2G
    Sonar Platinum  

    Laptop (Used as a "Mobile Studio")  
    Lenovo ThinkPad Edge
    E550 I7-5500U
    CPU 2.40GHZ
    Ram 8GB
    64 bit
    500 GB HD 7200rpm
    Audio Interface: Tascam US-16x8
    #12
    Doktor Avalanche
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    Re: Problems loading audio interface drivers 2015/08/08 23:31:18 (permalink)
    Again remove AVG. Install the latest AVG (or whatever virus scanner you choose).Install malwarebytes. Scan fully with both. IMPORTANT. Make sure your machine is clean before you take the next step.
    post edited by Doktor Avalanche - 2015/08/08 23:51:11

    Sonar Platinum(64 bit),Win 8.1(64 bit),Saffire Pro 40(Firewire),Mix Control = 3.6,Firewire=VIA,Dell Studio XPS 8100(Intel Core i7 CPU 2.93 Ghz/16 Gb),2 x 1TB SSD (Samsung EVO 850),GeForce GTX 460,Yamaha DGX-505 keyboard,Roland A-300PRO,Roland SPD-30 V2,FD-8,Triggera Krigg,Shure SM7B,Yamaha HS5. Rap Pro,Maschine Studio+Komplete 9 Ultimate+Kontrol Z1,Addictive Keys,Waves Silver,Izotope Nectar elements,Overloud Bundle,Geist,Acronis True Image 2015.
    #13
    Thatsastrat
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    Re: Problems loading audio interface drivers 2015/08/09 14:10:48 (permalink)
    Also try not having your interface plugged into the usb port, or the unit turned on until the driver installation tells you to plug in the interface to the usb port during driver installation.

    Sonar Platimum, Win10 32bit, Quad Q6600,4G DDR2 Ram, BCF2000, Lexicon Lambda interface,Tascam US 1800, WD 500 GB HD, M-Audio AV40 Monitors, Line 6 DI Gold, Guitar Rig 5 Pro, hand full of guitars, Kawia PH50 Keyboard,Digitech GNX3
    http://www.soundclick.com/thatsastrat/%3C/a%3E
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    #14
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