Production Pack does nto recognize the serial number

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mountainfever
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2013/04/14 11:28:32 (permalink)

Production Pack does nto recognize the serial number

I have had my VS-100 for some time, but never really have had the time to use it. I made the decision to get an Apple platform for photos and music work (hobbyist).
 
I loaded the drivers onto my Mac, but when I tried to download the production pack it said that my serial number was invalid. I am the original owner...using the original DVD...using the sticker on the software.
 
Any ideas about what I am doing wrong???
#1

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    chuckebaby
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    Re:Production Pack does nto recognize the serial number 2013/04/14 17:49:20 (permalink)
    this is a job for tech support my friend.

    my only advise is re-read that serial number and make sure you have input the correct #'s

    I haven't seen this issue at all nor did a Google search prove anything helpful for me either.

    possibly a mac/pc serial abbreviation we might be missing but even that didn't show up in a search.

    wish I could be more help.

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
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    #2
    chuckebaby
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    Re:Production Pack does nto recognize the serial number 2013/04/14 17:50:13 (permalink)
    if at all possible try and install it on a pc just to see if it is a serial issue and that is indeed your problem.

    best wishes.
    post edited by chuckebaby - 2013/04/14 17:51:17

    Windows 8.1 X64 Sonar Platinum x64
    Custom built: Asrock z97 1150 - Intel I7 4790k - 16GB corsair DDR3 1600 - PNY SSD 220GB
    Focusrite Saffire 18I8 - Mackie Control
       
    #3
    mountainfever
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    Re:Production Pack does nto recognize the serial number 2013/04/15 10:58:33 (permalink)
    It looks like the tech support is where I need to go.

    I had installed the software on my PC and this morning opened it and verified that the serical number that is on that machine is the same as the one on the DVD sleeve I was using.

    Thanks for giving it a try.
    #4
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