Products Missing From My Account

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jazzbass12
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2015/01/01 11:05:11 (permalink)
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Products Missing From My Account

Just went to log into my account to re-download X3 to new machine. All my products are missing excepts Sonar 8.5.
X3 and everything else is gone.
Has anybody else had this issue?
Thanks
 

Sonar X3C (64 bit)
Focusrite Pro 40 
 
SIIG FireWire 2-Port PCIe (NN-E20012-S2)
Win 8 64 Bit
Intel I3-3240CPU @340Ghz
8 Gig RAM
#1

9 Replies Related Threads
    Willy Jones [Cakewalk]
    Cakewalk Staff
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    Re: Products Missing From My Account 2015/01/01 17:08:22 (permalink)
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    Hi Rich,
     
    This happened because your SONAR 8.5 was registered to the same email as your Cakewalk account, however all of your other products were registered (and your old store account) were tied to a different email address. I just updated all of the ones I could find for you and they'll appear in your account now.
     
    If you're missing anything else click the feedback button on your My Account page and let us know any other email addresses you may have registered or created store accounts with and we can sort it out.

    Willy Jones 
    Cakewalk
    #2
    jazzbass12
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    Re: Products Missing From My Account 2015/01/01 18:30:01 (permalink)
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    Willy Jones...
    Thanks.. great support.. They appear to all be there now.
    Appreciate the quick reply.

    Sonar X3C (64 bit)
    Focusrite Pro 40 
     
    SIIG FireWire 2-Port PCIe (NN-E20012-S2)
    Win 8 64 Bit
    Intel I3-3240CPU @340Ghz
    8 Gig RAM
    #3
    garybrun
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    Re: Products Missing From My Account 2015/01/02 08:12:43 (permalink)
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    Hi Willy.
    If you could please take a look at my support ticket regarding the same problem.. Case 150745
    Thanks
     
    Gary

    Sonar Platinum 64bit, Win 10 64 bit, English,
    Intel Core i7 4960X @ 3.67GHz, ASRock Motherboard, 48GB DDR3 1600MHz, Nvidea NVS 510, Intel 750 1.2 SSD, 488GB SSD, 300GB SSD, 22TB in SATA
    Hardware: VS-700 set ASIO, Presonus RM32ai, Studio Live III 32, Studiolive 32R,  RME Fireface 800, Matrox MX02 Rack, Roland Integra 7, Roland A-88, Edirol R-4 Pro, Focusrite Liquid Channel x 2, Jomeek Studio Channel VC1Qcs, Ultra Dyne 9024, TD30KV, Komplete 9 Ultimate, Monitors: Focal TRIO6 BE, JBL Studio Monitor 4412, SE Monroe Egg 150, Avantone x 2.
    #4
    Josh Kipersztok [Cakewalk]
    Administrator
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    Re: Products Missing From My Account 2015/01/02 13:29:01 (permalink)
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    Hey Gary,
     
    One of our representatives has responded to your support ticket. If there are still any discrepancies, please let us know. 
    #5
    garybrun
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    Re: Products Missing From My Account 2015/01/03 10:50:20 (permalink)
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    Thanks Josh.

    Sonar Platinum 64bit, Win 10 64 bit, English,
    Intel Core i7 4960X @ 3.67GHz, ASRock Motherboard, 48GB DDR3 1600MHz, Nvidea NVS 510, Intel 750 1.2 SSD, 488GB SSD, 300GB SSD, 22TB in SATA
    Hardware: VS-700 set ASIO, Presonus RM32ai, Studio Live III 32, Studiolive 32R,  RME Fireface 800, Matrox MX02 Rack, Roland Integra 7, Roland A-88, Edirol R-4 Pro, Focusrite Liquid Channel x 2, Jomeek Studio Channel VC1Qcs, Ultra Dyne 9024, TD30KV, Komplete 9 Ultimate, Monitors: Focal TRIO6 BE, JBL Studio Monitor 4412, SE Monroe Egg 150, Avantone x 2.
    #6
    Widetrack
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    Re: Products Missing From My Account - SOLVED 2015/01/03 21:58:10 (permalink)
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    jazzbass:
     
    I just changed over to the new system. Where did you find the list of your apps? I have no idea where to look.
    post edited by Widetrack - 2015/01/07 17:42:18
    #7
    ShellstaX
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    Re: Products Missing From My Account 2015/01/04 08:12:18 (permalink)
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    http://www.cakewalk.com/My-Account > Products
     
    or
    https://www.cakewalk.com/My-Account/Products
    if logged in.
    #8
    pentimentosound
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    Re: Products Missing From My Account 2015/01/04 09:38:49 (permalink)
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    The first time I visited the new My Products page, it was about a third to a half of my stuff over the past 15 years. A few days later, when I went back there was twice as much, but still nowhere near what I have bought!
     
    Since I am attempting to install all my CW and my various 3rd party things from the CW store, Editor2, VKFX, etc, I want to have access to it!
     
    I bought Rapture and now can't register the one I just installed! SHEESH! I suppose I have the wrong one and when I use the serial #/code, it says "that one seems to be registered to another user"! Yeah, ME.
     
    Since I don't get the email/newsletters, I figure I will have to call this week.
     
    Michael
    #9
    Widetrack
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    Re: Products Missing From My Account 2015/01/05 13:02:26 (permalink)
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    Thank you ShellstaX. Things seem to be sorting themselves out, to my relief.
    #10
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