Ptl crashes to Desktop following mix down

I don't know what all you've already tried, but your description sounds like the audio drivers disconnecting. Sonar has never been able to gracefully handle unresponsive drivers. I suppose you've done the usual things, re-install the driver, use a usb 2 port not usb 3, check that usb selective disconnect isn't checked in power options. Roland has a firmware update for the quad-capture although I believe it's more for windows 8 compatibility but you might check on that. Hope you get it worked out.

The fact that the drivers are stuck after a crash is not a SONAR bug. Most Roland drivers don't handle this scenario by releasing their instance when the calling application terminates. Most other audio interfaces tolerate a crash in the host application and release themselves. The workaround here is to unplug and replug the audio interface.
You should contact Roland support if you need that addressed since there is nothing the DAW can do to resolve it.

I know it doesn't help you but, knock on wood, I've really never had any problems with the quad or sonar. I believe at one point in X2 sonar started crashing but just totally removing the quad driver and re-installing fixed the problem. There's also the Kontakt not playing nice with the quad's asio drivers. NI released an update recently but I still can't run Kontakt stand-alone using the asio drivers.
 
If it's driver related, the fact that the drivers stop communicating seems to be what causes sonar to hang/crash. Try going through all the basic troubleshooting steps. Try a different usb cable, try the usb ports on the back of the case or on the front, make sure the quad isn't overheating if you have it stacked with other equipment.
 
Good luck....
 
PS: check for any motherboard bios updates relating to usb power issues.

I had been using the audio interface in the V-Studio and experienced lots of crashing problems that as Noel points out, were not SONAR-related. The Octa-Capture did the same thing, but when I downloaded its most recent drivers and firmware, it worked much better. I assume the V-Studio audio interface will not be updated further although, I'm going to re-install its drivers and give it one more try soon.
 
Meanwhile, I tested the TASCAM US-4x4 interface when it first came out and really liked the preamps. So I started using that, and it's been super-reliable but then again, I knew it had been tested extensively with SONAR. I'm not saying by any means it's the only interface to use, I've tested a ton of interfaces over the years and some just seem to be more Windows-friendly than others.
 
I may just be lucky but Platinum has been unusually reliable for me. Still haven't had a crash or hang since installing the final version. I'm sure I'll figure out some way to break it, but haven't yet.

Anderton
I had been using the audio interface in the V-Studio and experienced lots of crashing problems that as Noel points out, were not SONAR-related. The Octa-Capture did the same thing, but when I downloaded its most recent drivers and firmware, it worked much better. I assume the V-Studio audio interface will not be updated further although, I'm going to re-install its drivers and give it one more try soon.
 
Meanwhile, I tested the TASCAM US-4x4 interface when it first came out and really liked the preamps. So I started using that, and it's been super-reliable but then again, I knew it had been tested extensively with SONAR. I'm not saying by any means it's the only interface to use, I've tested a ton of interfaces over the years and some just seem to be more Windows-friendly than others.
 
I may just be lucky but Platinum has been unusually reliable for me. Still haven't had a crash or hang since installing the final version. I'm sure I'll figure out some way to break it, but haven't yet.

Thanks Anderton...I'm tired of unplugging and plugging in the Roland...I re installed the drivers a couple of times now. I'll have a look at the Tascam...I've just about had enough of this.
 
PS. Doesn't look like it has digital input/outputs?

Okay thanks. 
 
1. Where are these minidumps normally stored/located?
2. What's the process to PM you?

The minidump folder is %appdata%\Cakewalk\Minidumps
You can type that into file explorer to go there. Plugin crashes are stored inside the Plugins sub folder.
To find a dump first reproduce your crash and then look for the file with the newest date and time in that folder as well as the Plugins folder.

Tried wdm drivers in Plt...seemed stable, recorded a line and then tried to save...crash. Mini dump, but don't know how to upload it.

Hello Fabio,
 
The minidump file you sent me reports that the crash is in Kontakt 5.
I have bolded the relevant information in the dump below. You have a lot of plugins and synths loaded so its hard to say if one of them is causing the problem but in this case the crash occured inside Kontakt 5.
 
Based on your general instability however there could be other causes of your problems. Especially if you are seeing problems on other project files that do not contain Kontakt 5. Try recording and doing similar operations in projects that do not contain Kontakt and see if you still have issues.
 
One thing you should eliminate is a memory problem or a hard disk problem. Both the above can cause very mysterious and random crashes. Do a memory test as well as some hard disk diagnostics.
I had a failing hard disk that would lead to blue screens and other random crashes in SONAR and other applications before I found out what it was.
 
=======================================================


Loading Dump File [F:\MiniDumpDebug\Platinum\build 254\Track 10 - 12 bar verse no BT_02022015_121346.dmp]
Comment: 'SONAR Platinum Created Dump
--------------------------------
Total Phys Mem 16759872 KB
Avail Phys Mem 8247240 KB
Play Timing Master 1-2 (QUAD-CAPTURE)
Record Timing Master 3-4 (QUAD-CAPTURE)
'
User Mini Dump File: Only registers, stack and portions of memory are available

************* Symbol Path validation summary **************
Response Time (ms) Location
OK F:\MiniDumpDebug\Platinum\build 254
Symbol search path is: F:\MiniDumpDebug\Platinum\build 254
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sun Feb 1 21:13:47.000 2015 (UTC - 5:00)
System Uptime: not available
Process Uptime: 0 days 0:13:32.000
................................................................
................................................................
................................................................
.........
Loading unloaded module list
...............................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(109c.1010): Access violation - code c0000005 (first/second chance not available)
*** WARNING: Unable to verify timestamp for ntdll.dll
*** ERROR: Module load completed but symbols could not be loaded for ntdll.dll
ntdll+0x51f8a:
00000000`77751f8a c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
FAULTING_IP: 
Kontakt_5+4e3797
000007fe`e3643797 80ba8c00000000 cmp byte ptr [rdx+8Ch],0
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fee3643797 (Kontakt_5+0x00000000004e3797)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
rax=0000000000000424 rbx=00000000000004d0 rcx=0000000000128de0
rdx=0000000002ef362c rsi=0000000000000077 rdi=00000000030d52b8
rip=0000000077751f8a rsp=0000000000128828 rbp=0000000000129840
r8=000000000000001c r9=0000000000000003 r10=0000000000000000
r11=0000000000128de0 r12=00000000030d51f8 r13=00000000030e0080
r14=00000000800704c7 r15=0000000000100000
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206
ntdll+0x51f8a:
00000000`77751f8a c3 ret
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: SONARPLT.exe
ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: 0000000077700000 ntdll
DEBUG_FLR_IMAGE_TIMESTAMP: 54bcf2ef
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: ffffffffffffffff
FOLLOWUP_IP:
Kontakt_5+4e3797
000007fe`e3643797 80ba8c00000000 cmp byte ptr [rdx+8Ch],0
APP: sonarplt.exe
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 000007fee34a482d to 000007fee3643797
STACK_TEXT:
00000000`0012ca88 000007fe`e34a482d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`001e4990 : Kontakt_5+0x4e3797
00000000`0012ca90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`001e4990 00000000`00000040 : Kontakt_5+0x34482d

STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: kontakt_5+4e3797
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Kontakt_5
IMAGE_NAME: Kontakt 5.dll
BUCKET_ID: WRONG_SYMBOLS
FAILURE_BUCKET_ID: WRONG_SYMBOLS_c0000005_Kontakt_5.dll!Unknown
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:wrong_symbols_c0000005_kontakt_5.dll!unknown
FAILURE_ID_HASH: {e8f5a93b-444c-2dec-a151-683d382724b0}
Followup: MachineOwner
---------
0:000> kp
Child-SP RetAddr Call Site
00000000`00128828 00000000`0012ca88 ntdll+0x51f8a
00000000`00128830 00000000`00000001 0x12ca88
00000000`00128838 00000000`77545cc3 0x1
00000000`00128840 00000000`00000000 kernel32+0x65cc3
 
 
Unhandled exception at 0x000007FEE3643797 (Kontakt 5.dll) in Track 10 - 12 bar verse no BT_02022015_121346.dmp: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF.
 
Stack:
 
[Frames may be missing, no binary loaded for Kontakt 5.dll]
> Kontakt 5.dll!000007fee3643797() Unknown
 
 

If you get further crashes send me the dumps and I can look at them. If they all point to Kontakt then its likely to be an issue there. Especially if you are seeing similar crashes in SONAR X3.

Noel. I worked on a project today - no Kontact. Played okay, saved okay. Closed it. Plt seemed 'alive', now when I clicked on file to open a project, Plt just froze. No error message or anything. Just frozen. What would be the cause of this do you think?
 
 

I need help!!
I just purchased the music creator complete sound studio bundle but it is not getting synced to my command center it says "you don't have any products"!! I would hope so after what I just paid what do I do?

I have a question I think I made a mistake! I bought the bundle pack I am new to this I paid I think like 159.99 and it is not in my command center is this because I am missing something? I thought I would be able to use it as soon as I bought that.

scook
Try opening in safe mode by holding the SHIFT key while opening the project. This will give you the opportunity to skip plug-ins while loading.

It's opening fine...and it closed done okay...but my question was in relation to Plt then freezing before I could open another project...can't hold down shift at this point.
 
Also, when I had X1,X2 on the sytem, X3 would open very slowly. When I un-installed X1 and 2, X3 sped up it's opening. However, I'm finding Plt is very slow to open.