Purchased AAS: Chromaphone- from Cakewalk Store and getting errors and can't contact

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Fabio Rubato
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2012/11/21 05:33:43 (permalink)

Purchased AAS: Chromaphone- from Cakewalk Store and getting errors and can't contact

Been here before with this one...bought the aforementioned, leads to this:

his XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>NoSuchKey</Code>
<Message>The specified key does not exist.</Message>
<Key>estore/AAS Chromaphone Download Instructions</Key>
<RequestId>82C87825F351CE24</RequestId>
<HostId>
tXet/3cBhpxe7rJeveaSfRIEUu2YpoEOcN6DSszavXHQdqPI5oUojO8cXV0ksjGQ
</HostId>
</Error>


Tried to contact customer support and get this:

'internet is broken' message...

Here's my order no: WEBU351591

Can someone from Cakewalk follow this through please? This has happened around 3 or 4 times now with different product purchases...would be good to figure out why it does it. I can get into my account, and obviously buy something, but am unable to get what I paid for. Can someone please help?

Thanks
#1

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    scook
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    Re:Purchased AAS: Chromaphone- from Cakewalk Store and getting errors and can't contact 2012/11/21 05:46:10 (permalink)
    You may want to post this in the E-Store forum above. That forum is actively monitored by customer support. But it may be a few hours before they get into the office.
    #2
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