6) Copy XP 32-bit's C:\Documents and Settings\All Users\Application Data\Cakewalk\Rapture to your 64-bit machine.

Wait for them to fix it, I guess. I'm using it on my x32 laptop until they do. I'm not certain why it's such a big deal for them to release a simple patch to 1.1 that fixes the installer. It's been months and months waiting for the next version that the fix is supposedly already part of.

This is where I am currently on this problem. It appears to be the .dll files in C:\Program Files (x86)\Cakewalk\VSTPlugins\Rapture. I took the .dll file off of my old XP machine to see it that would give me the expansion packs. 00-Absolute 110 (ie v1.1) patches and Expansion Packs 1 & 2 ARE available and usable in Sonar and Project 5 with this .dll file (I named it Rapture_v1.1_expansionpacks.dll) but any patch loaded in 01-Sequences through Elements ie (original 1.0) patches produce an error saying "Error uncompressing program data - Program load failed". Now if I use the installed .dll (I named it Rapture_v1.0.dll) file on vista for Rapture 1.0 then I don't see 00-Absolute 110 (ie v1.1) patches or Expansion Packs 1 & 2, but of course the v1.0 patches work properly in Sonar and P5. If I install Rapture v1.1 on Vista then nothing works. Is there a way to edit and merge the two .dll files so I can get Rapture 1.1 with expansion packs running on Vista 64. I tried what some of the other techniques on the forum with no luck.

This is proof that cakewalk employees dont give a rat's arse...

This is a message thread after i called customer service. I have a solution for all the x32/x64 interopability issues. I have sonar producer 7 running 64 bit flavors of rapture, dim pro and boost11. I also have project5 running with 32 bit flavors of said plugins with all expansion packs accessable.


---------------

Thanks Chuck. Unfortunately, it's required that the Technical Support department gather information on this topic before it is escalated. The development team is currently fully occupied with other programming tasks. Thus far, the problem you're referencing, based on the information you’ve given, has not been widely reported.

If you do care to share your findings, you are welcome to reply to the questions outlined in the previous email, or you can do so by submitting a report here:

http://www.cakewalk.com/support/problemreporter/

Best,

Cakewalk Support

________________________________________
From: Chuck
Sent: Monday, July 28, 2008 2:21 PM
To: Cakewalk Support
Subject: RE: Cakewalk Tech Support - Crashes / Install issues with Vista x64

Ryan,

Sorry I have not gotten back to you sooner. As I stated to the other support rep, I would prefer a call as the info I would like to share is rather involved to a non-tech/programmer. I have been programming for over 25 years now and I am not one for documenting ;). If you have advanced knowledge of windows, registry, permissions, vista virtualization and identities, feel free to call me to discuss. If not, please have one of the programming leads for sonar, plug-ins and/or project5 call me instead.

Chuck…


From: Cakewalk Support
Sent: Thursday, July 17, 2008 12:34 PM
To: chuck
Subject: Cakewalk Tech Support - Crashes / Install issues with Vista x64

Hi Chuck,

One of our customer service representatives forwarded me your information regarding the recent dilemma between certain application crashes/installation issues with Vista x64 SP1. It would be helpful if I could obtain more information regarding the matter, as right now I don’t know much about what you specifically encountered. Could you please answer the following questions to help fill me in on any problems/solutions you’ve encountered thus far?

1) It would be helpful to know what specific issues you personally have encountered. What applications? Were the applications crashing? Were you having issues installing? Any information of this nature would be helpful.

2) Which version of Windows Vista x64 specifically are you running? Are you only running this one version of Windows or have you had these same issues with others as well?

3) What steps did you take before you encountered this issue? Did you change anything on your machine, such as installing new applications, patches, or service packs?

4) What steps did you take to resolve the issues you experienced? Were you able to solve all issues or are you still encountering others?

5) It would be helpful if you could point us specifically to any threads on the forums of others having the same problems as yourself. We don’t typically delve into forum topics unless a specific problem is escalated/brought to our attention, in which case we’ll look further into the issue. Any links you can provide would be excellent.

Also, if you wouldn’t mind sending an info file so I can take a more in-depth look at your computer’s configuration; it would help me from continuing to ask certain unnecessary questions.

I look forward to any information you can provide.

Best,

Technical Support
Cakewalk Music Software
617.423.9021

Tech Support FAQ’s: http://www.cakewalk.com/Support/newfaq.asp
Audio Interface Setup Guide: http://www.cakewalk.com/support/hardwaresetup/
Tech Tips: http://www.cakewalk.com/Tips/default.asp
nowledge Base Index: http://www.cakewalk.com/Support/kb/kbindex.asp

Bill,

With regard to "officially prescribed methods" -- (and no, i will not bother looking at the post), they have always been a dead end for me. I have been "loyal" to cakewalk for over 10 years (probably more) because I have the ability to "fend for myself". I have NEVER had a circumstance where one of your techs could solve one of my problems -- but only offer "workarounds" that inevitably propagated more issues (eg running as admin, for starters). I find it curious that cakewalk provides forums but does not bother "monitoring'. Do you realize how weak your stance is? My take is -- if you provide a forum -- MONITOR IT (period). By not doing so, you will lose touch with your customer base because inevitably, ANY M&O and/or support group will pad their logs to "look good". (and thats from part of that 25 years experience from soup to nuts and back; conception, design, construction, deployment, operations, support and retirement; full systems lifecycle experience).

So, back to point -- I HAVE SOLUTIONS, I do NOT have problems that need to be solved by your "tech support". If you want the solutions that can be applied to upcoming patches and most likely ammened documentation, then you know how to reach me.

The simple solution: Stay away from Vista. I don't know how much more difficult this will be now that Microsoft has stopped selling it, but I will only move to Vista when I see pro audio system builders (Dave - I put you in that class - but I'm talking about guys running a business) switching to Vista. Mainly that would be Jim Roseberry www.studiocat.com

ORIGINAL: agincourtdb

Rene knew about the issue. That was eight months ago. *shrug*. I don't think it's about monitoring the forum or putting in support requests, when the lead developer has said that the problem's already being addressed.

I never put in a support request because I've talked on the phone twice last year with Cake's tech support - an initial and follow up call. In Short, they promised to contact me again soon following an analysis of the problem and NEVER got back to me again.

In addition I had the same issues with Rapture 1.1 beginning in XP x64 as I do in now after upgrading to Vista x64. Only the microhost version works.


Thank you, Chuck, for coming in here and letting us know you're looking into this.

Chuck, record yourself reciting the information for 20 minutes then post it as an mp3 online. This would benefit the rest of us and save you repeating yourself later...perhaps someone here could even transfer it to written form.

kewel stuff bill -- and ya don't even want my help -- you guys are too kool.

anywhoo -- lemme give some hints --

Virtualization -- expansion packs for dim pro and rapture get all screwed up
- try turning OFF vitualization in policy and see how bad things get (this will effect the file system and registry)
Identities -- Rapture cannot handle a locked file so thinks its not installed
- quick fix is to just delete the {idendity} folder and rapture will be happy (you may lose some newsgroups and windows mail settings, but the folder will rebuild)
Registry -- Boost11 is missing a vital value so vtiscan(x86) locks up in project5 (curious how running as admin "fixes" this)
- i used ms sysinternals procexp to track this one down - again vstscan.exe(x86).
Rapture plugin does not update properly to v1.1
- i would imagine simply missed the file in the msi db?
project5 cannot "see" rapture vsti's, BUT can see dimension pro
- hmmmmmmmmmm
and finally, most predictable success is if you install x86 progs first, then x64
- eg install rapture 1.0, then 2 expantion packs, install rapture 1.1, then 1 big new expansion pack (so project5 and sonar can see them)
have fun kids! (dont forget to start with a CLEAN IMAGE of vista before you begin *wink*, and x64 at that *wink* *wink*)
- using Microsoft Virtual PC 2007 can be a dream with this -- set it up, make a copy of the vhd, crash it, copy over and repeat

p.s. and FOR GOD'S SAKE - stop telling people to run as admin to fix all the problems, it only compounds the issues!!!

Is there a fix yet?
It's a real drag to spend the cash for a "supported" product that has had nothing but trouble it seems like since the 1.1 update.

I just wish I would have read this BEFORE i paid the $99.00 for a damned upgrade that is a 100% un-usable.
The stand alone is GREAT (I need the plugin to not a stand alone) but I'm in the studio and I need this to work in Sonar and it's avertised as a upgrade to LE.

Is there a fix coming soon or is there an option for a refund???
I'm shocked Cakewalk has always been one of the best with fixing these issues.


I'm running Vista 64 on a dual Xeon 2.3 core 2 system with 12GB of ram
EVERYTHING works amazing Sonar 7, Reason 4, Komplete 5.. Everything except Rapture 1.1

ORIGINAL: rgames
I just switched to Vista 64 from XP 32-bit and I can't re-load any previous projects because Rapture 1.1 won't run in my 32-bit host... 1.0 doesn't seem to work with projects that used 1.1 on the 32-bit OS.

rgames

Be sure to open an official support request on Cakewalk's online support form on their website.

A bump to keep this on the radar.

Hi all,

I got the Rapture upgrade after purchasing Sonar Producer and made a mistake - or so I thought at the time - of ordering the boxed product instead of the download. This turned out to be a blessing in disguise, as I've installed both the 32- and 64-bit versions of Sonar, and soon ran into trouble after following Cakewalk's instructions to upgrade to 1.1, i.e. no Rapture in the 32-bit version (or Project5, which I also have). Luckily, having the 1.0 version on CD I was able to remove 1.1, re-install 1.0, and then install 1.1 again without uninstalling 1.0. Now I have 1.0 in the 32-bit version & P5, and 1.1 in the 64-bit. Unfortunately I can only get the expansion pack in the 64-bit version. But for now it'll do hopefully the upcoming fix will sort it out.

Cakewalk should take a leaf out of Dimension Pro's book. When I installed the 1.2 upgrade, I got it in both versions of Sonar - and the 64-bit version has a DLL named "Dimension Pro64". That's really what we want, I think .

Cakewalk make superb products, it's just a pain sometimes when things like this go wrong.

Cheers, John

A hot fix would make me very happy. How about it Cake?

ORIGINAL: the_apex

A hot fix would make me very happy. How about it Cake?

I was forced recently to buy a new computer, and unfortunately Vista 64 is on it.

A hot fix would cure my Rapture withdrawal pains.