figuly
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Rapture Session not showing in CC
Hi.. downloaded Sonar Professional last night.. all downloaded products are shown as connected in CC.. but Rapture Session is not shown available to download...I also have Sonar X3 Studio installed.. thx in advance for your help
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figuly
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Re: Rapture Session not showing in CC
2015/12/01 08:25:19
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Aha .. apologies... The Kingston Update is just now showing in CC as available for download...
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figuly
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Re: Rapture Session not showing in CC
2015/12/01 08:28:53
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Doh ! that message came when I launched Sonar Prof from CC.. I do have the Kingston update installed so the question in my first post still stands....
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bsantini99
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Re: Rapture Session not showing in CC
2015/12/01 10:29:45
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I have the same issue - installed SONAR Platinum with Kingston and Rapture Session is not showing up in the CCC.
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sven450
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Re: Rapture Session not showing in CC
2015/12/01 13:48:46
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Same here. All other updates showing (Kingston etc) but not Rapture Session which I really want to check out.
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scook
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Re: Rapture Session not showing in CC
2015/12/01 13:49:59
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Try logging out of the Command Center and logging back in. The logout option is on the Command Center settings page. Click the gear in the upper right of the Command Center to access the setting page. Rapture Session is a separate installer family at the top level of the Command Center.
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figuly
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Re: Rapture Session not showing in CC
2015/12/01 14:23:54
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Tried that but still not showing up.
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scook
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Re: Rapture Session not showing in CC
2015/12/01 14:31:12
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Next step...contacting support.
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figuly
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Re: Rapture Session not showing in CC
2015/12/01 15:46:26
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Yes..have contacted technical support.. thx.
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Re: Rapture Session not showing in CC
2015/12/01 17:59:15
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Hi Folks,
Sorry for the trouble here. I located a missing puzzle piece and connected it. Can you check your accounts again?
@sven450 - I'm not sure if your copy of SONAR Platinum/Professional/Artist is tied to another account. I looked at sven450 but there's no ownership in it for these products. If you're using another account can you check for Rapture Session in it?
Best,
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sven450
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Re: Rapture Session not showing in CC
2015/12/01 21:21:27
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When I go to cakewalk.com, my user name is sven450, and under my products I show just about everything from Sonar 3 up through Sonar Platinum. I only have one account that I am aware of. The fact that you don't see that is a bit concerning....
BTW I did contact support a couple days ago but have not heard back yet
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Re: Rapture Session not showing in CC
2015/12/01 23:03:16
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sven450
When I go to cakewalk.com, my user name is sven450, and under my products I show just about everything from Sonar 3 up through Sonar Platinum. I only have one account that I am aware of. The fact that you don't see that is a bit concerning....
BTW I did contact support a couple days ago but have not heard back yet
Thanks! Figured it out. Looks like you had two purchases but then one was refunded. This pulled some records from your account which is automated when we receive refund notifications from our store. In your case it was a mistake though since you had two purchases of the same product. I restored what was missing and then also made sure you're all set up with Rapture Session. Sorry for the trouble!
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figuly
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Re: Rapture Session not showing in CC
2015/12/02 04:24:30
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Many thanks Ryan.. am just downloading Rapture Session now..
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sven450
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Re: Rapture Session not showing in CC
2015/12/02 08:09:32
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Thanks Ryan! Looking forward to checking it out this evening. You guys are Cake are awesome.
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bsantini99
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Re: Rapture Session not showing in CC
2015/12/02 17:55:07
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Just wanted to add my thanks to Cakewalk for resolving the issue. Now have Rapture Session in the CCC, downloaded and having fun with it. Way to go!
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