[Resolved] Cakewalk storing my credit card number on file

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simset3
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2016/09/07 10:03:44 (permalink)

[Resolved] Cakewalk storing my credit card number on file

I'm a little uncomfortable with Cakewalk storing my credit card number on file. I would sooner just enter the number every time I make a purchase. Can it be removed? I looked in my account and found no way to have it deleted. Do I have to contact support and have them delete the number and will they do it?
 
edit: I realized after I posted this that it is probably Cleverbridge that is storing my CC number but I would like to know if anybody else has gone through this and had their CC number successfully deleted. Thanks for any info.
post edited by Noel Borthwick [Cakewalk] - 2016/09/09 15:12:18
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    Noel Borthwick [Cakewalk]
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    Re: Cakewalk storing my credit card number on file 2016/09/07 11:55:02 (permalink)
    Cakewalk has no access to CC information. It is likely a cookie on your computer. However I'm sure if you contact Cleverbridge they will be able to assist with this query...
    post edited by Noel Borthwick [Cakewalk] - 2016/09/10 15:11:49

    Noel Borthwick
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    simset3
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    Re: Cakewalk storing my credit card number on file 2016/09/10 11:32:54 (permalink)
    What do you mean by "mp access" ?
     
    The customer should be given the option as to whether or not their CC information is stored. I don't see that option anywhere. It shouldn't be up to me to rectify a problem that shouldn't exist in the first place.
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    simset3
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    Re: Cakewalk storing my credit card number on file 2016/09/18 08:24:21 (permalink)
    I'm still curious as to what you meant by "mp access". I see you edited that out of your post.
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    stevec
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    Re: Cakewalk storing my credit card number on file 2016/09/18 10:05:04 (permalink)
    Seems like a typo - the "mp" and "no" keys are parallel to each other.

    SteveC
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    simset3
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    Re: Cakewalk storing my credit card number on file 2016/09/18 11:37:23 (permalink)
    Hehe, OK!
     
    BTW, just checked your Soundcloud Steve. Really liked the lead guitar part in Ver Tudo. Nice job!
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    stevec
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    Re: Cakewalk storing my credit card number on file 2016/09/18 11:46:40 (permalink)
    simset3
    Hehe, OK!
     
    BTW, just checked your Soundcloud Steve. Really liked the lead guitar part in Ver Tudo. Nice job!




    I am a member of "Typos R Us".  
     
    Thanks!   I appreciate that.
     

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    Noel Borthwick [Cakewalk]
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    Re: Cakewalk storing my credit card number on file 2016/09/18 12:00:21 (permalink)
    "mp" == obfuscated version of "no" as steve pointed out :)
    Thats what happens when you try and type in the dark.

    Noel Borthwick
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    tonydude
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    Re: Cakewalk storing my credit card number on file 2017/05/15 13:24:06 (permalink)
    So how does the credit card get removed?

    If a consumer asks for their credit card to not be stored then it should be removed - so how is this done?
     
    #9
    scook
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    Re: Cakewalk storing my credit card number on file 2017/05/15 13:28:58 (permalink)
    Here is a link to Cleverbridge customer support.
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    Jesse G
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    Re: Cakewalk storing my credit card number on file 2017/05/21 21:11:18 (permalink)
    I've gone through this before with Cakewalk and Cleverbridge and the two blame each other. 
     
    Cleverbridge will only let you change the CC number if you are currently paying for a product you purchased from Cakewalk on a monthly basis through Cleverbridge. 
     
    Cakewalk says they do not store the credit card information on their site, but it's located there when you log in and try to make a purchase.  Confusing isn't it?
     
    I made several calls to both Cleverbridge and Cakewalk and sent many emails as well and still they blamed each other.
     
    I was unable to remove the CC listed, but really all I wanted to change the CC Card because it  had expired.    I purchased the cheapest Item I could find and replaced the CC Card. 
     
    Simset3, how were you able to remove the CC from your account?

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