[Resolved] Sonar Platinum stuck in Demo mode

I just installed Windows 7 x64 and when all was set I lauched sonar and it is running in demo mode...
 
Offline activation send me to a broken link.
 
I reinstalled Sonar and control center, no difference.
 
I can't save so I can't work.
 
Any suggestion? I contacted support already and still waiting.
 
Thanks!

The new Windows install probably changed the registry. You should still be able to enter the S/Ns the old fashioned way from what I've read.

Add Cakewalk as a safe site to your firewall and you should have no problem.  The old way I believe still requires you to be on line or to paste a token code into your software authorisation window.

Looks like a problem with Cakewalk servers...
 

Yesterday I too found Sonar to be in Demo mode, I had to shut down with no ability to save. I opened the Command Center as you did and launched. All has been well so far since.... It would be rough if my internet was down when needed.

Have you tried the Offline Activation steps here? https://www.cakewalk.com/...unt/Offline-Activation

well I logged out and back to command center and now all I already installed have a red dot next to it.
 
 

The link I provided you doesn't say "The Internet Is Broken" though. Have you tried my suggestion or are you reacting to the link you clicked from SONAR? I'll try tracing the error but the link I provided above is a working page.

One thing worth mentionning, during the first installation of Sonar and evrything else, once it was completed, when I right clicked each items in the command center and selected "delete files", everything worked except Rapture, which froze command center. I tried a couple of time and then read on the forum that I could manually delete the downloaded files.
 
I went to program data-> command center and deleted all it's content manually.
 
I noticed the activation problem after that (first time I opened Sonar) and reinstalled it, reinstalled command center, and now only Sonar have green dot next to it in command center even if I left everything else untouched.
 
Well probably that "detail" was very important, how can I undo all this? Look like the current command center (the reinstalled one) cannot find the liscense and all the products I installed with the first command center installation
 
Thanks for all your help so far! Really appreciated!

To clear everything, yesterday I installed:
 
Windows 7 x64 on a blank ssd
Installed drivers and updated windows
Installed command center and all my connect product
Right-clicked each items to remove downloaded files until Rapture broke the Command center while trying to clean it
Manually deleted everything in the download folder
Launched Sonar for the first time and saw it was in demo mode.
Launched Sonar from the command center
Uninstalled and reinstalled command center
Uninstalled and reinstalled Sonar only
Logged out and logged back in command center, only Sonar have a green dot
Tried offline activation (Internet broken)
Tried clicking the popup "Sonar run in demo mode, click here" redirected to the space 404 page telling me I'm lost
Tried CTRL+S, clicked on the popup "Sonar can't save in demo mode" redirected to my account for offline registration, which I already tried a couple of times
 
Pretty much it, the first time I launched Sonar it was in demo mode and still is

Thanks to you for your time!
 
File pm'ed

Dyonight and I were able to figure this out offline so I'm marking the thread resolved.
 
Essentially there were two things happening and poor Dyonight was a victim of circumstances.
 
1) There was a refunded order which resulted in the license being pulled my mistake
2) The web page crashed when trying to indicate this was the case
 
Both issues were resolved. Issue #1 was super, super corner case & a result of modifications to Dyonight's account behind the scenes. It's most likely nothing anyone will ever run into, but if you are stuck in demo mode like this, contacting Customer Service is the best way to get it resolved.
 
Issue #2 will be addressed with our next website update.
 
Sorry again for the trouble Dyonight! Thanks for your patience working it out.

That was an interesting read.. Glad it was sorted..

this is the relevant FAQ http://forum.cakewalk.com/FindPost/3191920
I suspect you may need to contact customer service. Contact info here http://forum.cakewalk.com/FindPost/2090582

I had the same problem.  For some reason, after perfectly working, I opened it one day and I was in demo mode.  Seems like if I'm not connected to the internet, it goes into demo mode.  Sonar has no idea why.  I closed it and made sure I had a good internet connection and then re-opened Sonar and everything was fine.   That's my scenario.