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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 0:04 PM
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> If this happens again please open the about box and list the numbers you see next to the serial number in parenthesis.
Now this happened to me. Numbers in the parenthesis are (20,0).
I'm annual membership customer.
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 0:05 PM
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I see others might be having similar issues so I want to update that I opened a case with support today.
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 0:25 PM
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panup
> If this happens again please open the about box and list the numbers you see next to the serial number in parenthesis.
Now this happened to me. Numbers in the parenthesis are (20,0).
I'm annual membership customer.
Same numbers that I am getting and reported to support. Saw your thread wish I could offer ideas on how to save.
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panup
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 0:44 PM
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Workarounds to export audio files from demo mode:
- Recorded tracks are on the disk in any case.
- Tracks can be frozen. Bounced clips can be copied from the Audio folder.
- SONAR allows user open audio clip with external audio editor (from Tools menu).
- Set audio interface output to loopback mode and record audio with another program.
- Audio recorder VST plugin in master bus.
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Rob[at]Sound-Rehab
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 1:54 AM
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BTW, did any of guys have the auto-save enabled? And did that work up to when Sonar switched to demo mode? Auto-save saved me a few times last year (adding up to several hours of recovered work) ...
Anyway, I'm following this thread ... and not switching to Platinum for the project I got to deliver 2 days from now (although I was tempted from the positive feedback) ...
GOOD TUNES LAST FOREVER +++ Visit the Rehab +++ DAW: Platinum/X3e, win10 64 bit, i7-3930K (6x3.2GHz), Asus Sabertooth X79, 32 GB DDR3 1600MHz, ATI HD 5450, 120 GB SSD OCZ Agility3, 2x 1TB WD HDD SATA 600 Audio-Interface: 2x MOTU 1248 AVB, Focusrite OctoPre, (Roland Octa-Capture) Control-Surface: VS-700C VSTi: WAVES, NI K10u, FabFilter, IK, ... (too many really)
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 11:57 AM
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Hi Noel and Keith
Thanks for the response.
Noel--- I have sent an email offline as requested
regards
Ed
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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panup
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Re: Sonar Platinum switches to Demo mode while working
February 05, 15 4:34 PM
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FreeFlyBertl
BTW, did any of guys have the auto-save enabled? And did that work up to when Sonar switched to demo mode? Auto-save saved me a few times last year (adding up to several hours of recovered work) ...
I have autosave enabled. Autosave was enabled and working SONAR did not autosave when going to demo mode.
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
February 06, 15 1:58 PM
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Since being assisted by Cakewalk, Sonar Platinum has been working for me as expected. There may be a couple of different reasons that might cause this to happen so I would suggest contacting support if you experience this issue. I'll wait until the next released update to confirm that it's ok for my particular situation.
Thanks again to Cakewalk for the quick response.
Edited to add I am not using auto save to answer a previous question
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
February 07, 15 11:34 AM
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I want to publicly say Thank You to Noel, Keith, and Dan for sorting my problem out as well.
Cakewalk has a very impressive team that acted swiftly and professionally to keep me running with my favorite software.
Things just keep getting better.
Well done to all!!!
Ed
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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rcklln
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Re: Sonar Platinum switches to Demo mode while working
February 28, 15 4:29 PM
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Edited for clarity and to change title to resolved. I have not had this problem since being assisted by Cakewalk and is ok with Braintree update. Thanks.
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tparker24
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Re: Sonar Platinum switches to Demo mode while working
April 07, 16 9:08 PM
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I just started having this problem ... going in and out of demo mode (code 40,0). I'm currently working with support on this. So far, the instructions to re-activate, and to try offline activation have not been successful. I have an annual subscription, paid a few months ago (and am always online). Hopefully support can come up with something. It sure is frustrating.
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stonehedge
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Re: Sonar Platinum switches to Demo mode while working
April 07, 16 10:29 PM
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tparker24
I just started having this problem ... going in and out of demo mode (code 40,0). I'm currently working with support on this. So far, the instructions to re-activate, and to try offline activation have not been successful. I have an annual subscription, paid a few months ago (and am always online). Hopefully support can come up with something. It sure is frustrating.
This was a post from last year with the same problem and was resolved then. Unfortunately My current demo problem is unknown. I have this afternoon downloaded and installed Visual C++ 2015 from Microsoft website and installed and authorized sonar offline. It was working after that til this evening when I shut down Will check tomorrow to see if it still took when I power up. Hoping!!!
Home built i7 6850k Broadwell, 16GB corsair RAM, Asus X99 Deluxe II/Gen 3, EVGA GeForce GTX 1060 6gig, Win 10 creators with no windows updates since jan 2018, Sonar Platinium, Sony Vegas Pro 15, Sound Forge 11, Pro Tools 10, Superior Drummer 3, Easy Keys, Melodyne Studio 4, MOTU 2408, Motu MTPav, midisport 4X4,Behringer X32 Compact with X-Adat and (2) ada8000 strips,Mackie Control Universal, Monitors by JBL, Tannoy, Fostex.
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TWig
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Re: Sonar Platinum switches to Demo mode while working
April 19, 16 6:58 PM
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I am an annual subscriber, renewed with the offer in February 2016, downloaded and installed everything OK, and ran everything fine until this afternoon when I opened up Sonar Platinum and saw "running in Demo Mode" then tried to save and exit and saw the message "running in Demo mode, cannot save"...or something like that.
Read the reply from Cakewalk that advised noting the numbers beside the serial number in the "About" under the Help tab. In my case it is also (40,0).
I exited, restarted Platinum and this time it launched fine, and when I immediately tried to save before exiting, it seemed to save OK too.
A ghost in the software? Something to worry about? Short term fix is to exit and re-start, it seems. Long-term solution/explanation from Cakewalk?
Thanks,
Terry
Windows 7, AMD Phenom 9550 Quad Core, 2.20GHz, 4GB RAM, 64 bit, M-Audio 410 Firewire
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tclbrown
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Re: Sonar Platinum switches to Demo mode while working
April 21, 16 12:49 AM
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Hi all
Just to add to this thread I own Sonar Plat, Professional and Artist and have continued with monthly membership for Artist and Platinum. My Cakewalk account is confirming my memberships as active. But Artist is now showing as my membership ended and Platinum as about to in a few days. A bit worrying - especially considering the exciting additions in the next update.
I have emailed support (at least I think so - is it usual for there to be no obvious trail audit for contacting email support?). The recent windows update did through up some activation issues on other products, though it may be just coincidence as normally the membership dates have been updated in line with payments received.
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tclbrown
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Re: Sonar Platinum switches to Demo mode while working
April 21, 16 1:08 PM
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Just had an automated e-mail reply so yes the system does work. Yay.
Also an apology - I enjoy reading the forum posts a lot but my first post is about a membership issue!?
So to redress this imbalance - just though I would say that Sonar is a rock solid and fabulous product. The updates are awesome and continued membership has been really worthwhile. Yep, I feel better now.
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Re: Sonar Platinum switches to Demo mode while working
April 21, 16 7:07 PM
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This issue should be resolved in the early access build. If you are experiencing this problem you can try it out and report back if it still occurs.
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