Runtime error

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mrneil2
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2010/11/18 22:17:41 (permalink)

Runtime error

O.K. got a project with about 10 track mostly midi,  Tried to open it today and got a runtime error.  I'm real new to this, what can I do?  I shot an email to Cakewalk support and see it's a 2 day turnaround.  Can anyone here help me?  Am I going to have to reload Sonar HS7XL and lose all my projects?
 
Heres the error:
 
the exception unknown software exception (0x40000015) occured in the application at location 0x78134664.  This is in the Sonar exe file it said.

Software:Platinum    
 
Computer: HP Envy  i7-3770 CPU @ 3.40GHz , 8GB Ram, 64bit Operating System, Windows 10
Western Digital (1TB) External Hard Drive
Roland Octa-Capture    
M-Audio Keystation 88es
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    daveny5
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    Re:Runtime error 2010/11/18 23:22:06 (permalink)
    Try opening it in Safe mode (hold down shift key then File-Open). You might have a bad plug-in.

    Reinstalling will not cause you to lose your projects, but you should have them backed up anyway.

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
    Instruments: SL-880 Keyboard controller, Korg 05R/W, Korg N1R, KORG Wavestation EX
    Axes: Fender Stratocaster, Line6 Variax 300, Ovation Acoustic, Takamine Nylon Acoustic, Behringer GX212 amp, Shure SM-58 mic, Rode NT1 condenser mic.
    Outboard: Mackie 1402-VLZ mixer, TC Helicon VoiceLive 2, Digitech Vocalist WS EX, PODXTLive, various stompboxes and stuff. 
    Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
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    mrneil2
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    Re:Runtime error 2010/11/19 12:09:04 (permalink)
    daveny5


    Try opening it in Safe mode (hold down shift key then File-Open). You might have a bad plug-in.

    Reinstalling will not cause you to lose your projects, but you should have them backed up anyway.
     
     
    Excuse my ignorance but to re-Install all i have to do is run both DVD's again right? (Sonar HS 7 and the extra XL one)  It should rewrite over the exisiting files,  I don't have to do an UNINSTALL right?
     
     
    I'll try the "Safe mode "first. 
    Thanks for your help davey.


    Software:Platinum    
     
    Computer: HP Envy  i7-3770 CPU @ 3.40GHz , 8GB Ram, 64bit Operating System, Windows 10
    Western Digital (1TB) External Hard Drive
    Roland Octa-Capture    
    M-Audio Keystation 88es
    #3
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