binny911
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Ryan Munnis - Tech Guru
This is just a quick shout out to Ryan. Its guys like him that renew my faith in tech support. And that's a tall order. I swear over the last four weeks I have spoken to him at least 5 times. Each time not only did he have the right answer every time. He was quick, informative, witty and I don't think he at any time referenced any thing other than his noodle for the answers. His VS700 update instructions were spot on. Cause if this guitar player can get it right the fist time. Anyone can! If you have had any encounters with Ryan like mine. Give this post a bump and let him know. Thanks Ryan. You Rock!  For tomorrow I push record! Binny ...aka Vince
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Norrie
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Re:Ryan Munnis - Tech Guru
2010/11/17 03:43:37
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I am with you on that one man!
He has been such a geat help to me aswell when I was haveing problems
Norrie
SONAR X3c Producer Pro Tools 11 Allen & Heath GS-R24 M Adam A77x i7 4930K @ 4.4Ghz
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Mully
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Re:Ryan Munnis - Tech Guru
2010/11/17 05:44:27
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Yeah gotta say that the CW presence in this forum has been a considerable help and confidence booster. Today I shopped the Avid site and caught myself wondering why... it was purely because their surfaces are so damn fine and pro looking. Full stop. Sonar is mighty incredible and the 700 combo can't be beaten price wise IMO when you compare eggs with eggs... well at least when you actually 'shop' for price. It's really the weird sides and all that gray that make the 700C 'not' look as good as it actually is. Cheers... and bump. 
ASUS H270, i7-7700, JLM BA & 1290, LA2A Opto4, loads of guff.
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stratrat1
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Re:Ryan Munnis - Tech Guru
2010/11/17 10:23:23
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Ryan has been a wonderful help to me. That is one great way to build a loyal following for a company.
Projecting the willingness to support their products and their customers !!! Ryan is the MAN
Sonar Platinum windows 10 64bit Intel i7 Quad 950 Asus p6t 24 gigs DDR3 1333 3 250 gig SSD VS-700C Soundcraft COMPACT 24 for pres and converters....
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Westside Steve
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Re:Ryan Munnis - Tech Guru
2010/11/18 08:43:41
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He's been great.
One of the most important things to consider when looking at a DAW is quality and ease of support.
Wait'll we strat figuring out X1.....
WSS
post edited by Westside Steve - 2010/11/18 08:55:09
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Re:Ryan Munnis - Tech Guru
2010/11/19 10:20:56
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I don't know what the big fuss is all about. Every time I dial that guy's extension his phone system plays me his personal voice-mails and he's yet to call me back. Something seriously wrong there... ;) In all seriousness, thank you all for the kind words. It's always a pleasure talking to you folks, though I wish it wasn't usually under circumstances when things are not working :) Though I must add, my phone does ring often just to hear that things are working great and that someone is calling for an unrelated easy question (like registration codes or conceptual questions). Although no system, or support rep, is perfect... I think the number of pleasant conversations I've had with V-Studio customers speaks volumes about our users, the rest of our support staff here at Cakewalk, and what excellent products the V-Studio 700 and SONAR really are. The great thing about our staff here is that even when I occasionally do strike out, which I do, there's always someone else who's willing to jump in and share their expertise to find a solution. We all learn something new every day. Thanks again!
post edited by Ryan Munnis [Cakewalk] - 2010/11/19 10:22:58
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poppa_john
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Re:Ryan Munnis - Tech Guru
2011/01/04 13:39:03
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Bump!
+1 For Ryan. If it wasn't for him, I would've sold my VS700 from the first week. It wouldn't install properly, x64 hang ups, crashes, dumps, you name it. And now, I'm a happy and loyal Sonar V700 user with no problems.
I refuse to talk to any other CW support people other than Ryan. He knows everything about Sonar and the V-Studio's, plus a great attitude.
Thanks for everything (again and again)
John
V-Studio 700 Set w/ Sonar X1a x64 & x32, UAD2 (almost all plug-ins), Waves Mercury, Izotope (Nectar/Ozone/Alloy), Reason 4, Komplete 7, Kore 2, BFD2. PC: W7 Ultimate x64, Q9550, 8GB RAM, 4TB+ on mutliple-HDD's. Hand-built PC of awesomeness. Mic's: Shure SM7b, MXL Genesis, Shure SM58, SP C1. Pre's: VS-700R, ART Tube MP PS, SP VTB1. Monitors: Yamaha HS-80's, HS-10 to come! Engineer, producer, business man. Music lover and tech aficionado.
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Audiodog
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Re:Ryan Munnis - Tech Guru
2011/01/04 22:17:55
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And one more for Ryan! That dude has helped me out a ton. Extremely professional. A lot of my faith in Cakewalk and Sonar lie with my experiences with Ryan. I hope to meet him someday so I can thank him in person.
Dave Skinner
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PF Twanger
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Re:Ryan Munnis - Tech Guru
2011/01/04 22:40:21
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It's a pleasure to "pile on" here. Awhile back I got my VS 100 (I know, 600 digits below you guys!), and was having trouble with the fader. He quickly figured out I was treating it like a controller fader (pushing from behind) and not gently pushing down from the top. After solving that, he proceeded to give me all kinds of useful tips and info.
Like someone else in this thread said, the biggest part of my high regard for Cakewalk is based on their tech support, and Ryan in particular!
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Sacalait
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Re:Ryan Munnis - Tech Guru
2011/01/05 09:27:44
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I agree. I just installed the VS700R (using it atypically- without the VS700C) and he answered a couple of questions I needed to get it up. ...and quickly.
www.pershingwells.com www.facebook.com/pershingwells Sonar Platinum, PC- Intel i7-4770K w/16 Gig RAM Windows 8.1, Solid State Drive and eSATA drives, Mytek, RME UFX, RME Multiface II, Roland VS700, A-Designs Pacifica, UA LA610, Presonus RC500. A-Designs Hammer EQ, DBX, AKG, Neumann, Roland, JBL, Fender, Gibson, G&L, Marshall, Korg, Martin, Shure, Electrovoice, Yamaha, Chameleon Labs comps.
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M@ B
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Re:Ryan Munnis - Tech Guru
2011/01/06 12:03:58
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ssshhhh. i jumped the fence from v studio 100 forum... changed the 1 into a 7 on my i.d. card. anyway, whatever piece of cakewalk gear or software you use, he can troubleshoot your technical issues... always has for me and i was (and for the most part, still am) completely computer illiterate. thanks ryan, youda man! give him a raise already...
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