synho
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[SOLVED] Can't access my account. Password reset is not working. Very disappointed.
I have massage "Your new password has been sent by email" but can't find any mail from Cakewalk even in the "Spam" folder
post edited by synho - 2014/02/21 11:54:21
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robert_e_bone
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 06:34:48
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I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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azslow3
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 09:45:30
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It can happened they have some problems with the store at the moment. My attempt to get X3 yesterday was not successful, tech support contacted, so I know I am not alone. And I still do not have X3 in my account (but the money have crossed the ocean with the speed of electrons  )
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 09:46:59
(permalink)
azslow3
It can happened they have some problems with the store at the moment.
My attempt to get X3 yesterday was not successful, tech support contacted,
so I know I am not alone. And I still do not have X3 in my account (but the money
have crossed the ocean with the speed of electrons )
PM me your information and I'll fix this.
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synho
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 10:42:38
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robert_e_bone
I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
Bob Bone
Thank you Bob! I changed my mail few years ago because it was too spammy. I have sent support request. Seems it can be processed only from 1 PM EST
post edited by synho - 2014/02/21 11:11:08
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robert_e_bone
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 10:48:49
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Sure - my only contribution here is that I remembered that this has happened to others over the years.
I am not sure I understood your comment about 6 PM. Tech Support is available from 1 PM to 6 PM EST, to phone calls. Calling them would be the quickest way to get this resolved, I would think, though you might have a bit of a wait in the queue (usually not too long).
Bob Bone
Wisdom is a giant accumulation of "DOH!" Sonar: Platinum (x64), X3 (x64) Audio Interfaces: AudioBox 1818VSL, Steinberg UR-22 Computers: 1) i7-2600 k, 32 GB RAM, Windows 8.1 Pro x64 & 2) AMD A-10 7850 32 GB RAM Windows 10 Pro x64 Soft Synths: NI Komplete 8 Ultimate, Arturia V Collection, many others MIDI Controllers: M-Audio Axiom Pro 61, Keystation 88es Settings: 24-Bit, Sample Rate 48k, ASIO Buffer Size 128, Total Round Trip Latency 9.7 ms
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azslow3
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 11:15:55
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Dan Gonzalez [Cakewalk]
PM me your information and I'll fix this.
Thank you for the answer. I do not have 25 posts required for PM... The last response was from K. B. yesterday around 17:30 that CW has problems with PP, not only in my case. I have no problem to wait 1-2 days till that is solved.
Sonar 8LE -> Platinum infinity, REAPER, Windows 10 pro GA-EP35-DS3L, E7500, 4GB, GTX 1050 Ti, 2x500GB RME Babyface Pro (M-Audio Audiophile Firewire/410, VS-20), Kawai CN43, TD-11, Roland A500S, Akai MPK Mini, Keystation Pro, etc. www.azslow.com - Control Surface Integration Platform for SONAR, ReaCWP, AOSC and other accessibility tools
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spacey
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 11:31:54
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synho
robert_e_bone
I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
Bob Bone
Thank you Bob!
I changed my mail few years ago because it was too spammy.
I have sent support request. Seems it can be processed only from 1 PM EST
Try your old email log-in with your new password. Unless things have changed- the email you use for your account can't be changed...only the password. You can change the email where you will receive emails from Cake but it doesn't change your account email. It's been said by members that didn't live in the US that they could...I don't know about that but I still have to use and an email address that I had over 20 yrs ago when I opened the account.
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synho
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Re: Can't access my account. Password reset is not working. Very disappointed.
2014/02/21 11:58:52
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Thanks guys!
I've got reply from support and access to my account.
But now it seems too risky to reset pass again
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