bapu


As of this morning my ISPs automated status line says there are no issues whereas yesterday the status was "some Verizon customers in the southern Califonia are will experience loss of internet. Verizon engineers are working on the issue"

I've been on for 30 minutes so far and not one drop. As of last night if we held a connection for more than 10 minutes The Lovely Lady and I would toast the event with Champagne.

Wait.... that did not come out right.

so you ended up drunk and passed out on the floor, eh?

Hi,
 
From an internet support guy ... ... me!
 
Take a reading from anywhere for pings to ... cakewalk.com ... doesn't matter where.
 
Take same reading from 2nd computer.
 
Make sure you keep track of this well.
 
Disconnect one computer (laptop not a part of the network might make it easier) and connect it directly to the modem (not the router!!!!!) Take the same reading.
 
IF -- the reading directly to the modem is HIGHER, than your samples, you have a networking issue.
 
IF -- the reading is the same, then you can assume that there is a line issue ... and you want to go to the modem tools and get some information from the line. You want upstream and down stream information, and then the Signal to Noise levels for upstream and downstream.
 
Modem is usually 192.168.100.1 or thereabouts ... you can check it online.
 
These are for a cable connection more or less:
RX Power 10 to -10dBmV ok.
Higher or lower requires Tech Call usually.
 
Down SNR 32dB or higher // Lower levels require a Tech Call
 
Upstream SNR 26dB or higher // Lower levels require a Tech Call
(problem with the return path)
 
TX Power 35 to 53dBmV
Higher or lower requires a Tech Call
 
Low RX Power often indicates a splitter.
 
Hope this helps! Of course, if you are downloading all that Mooch porn on the other computer upstairs ... that could be the problem. 
 
One last issue ... DSL has been famous for its "loop" on the modem setup (127.0.0.1) which is one way that they can measure your connection to find out how much usage you have (that is sooooo old school!) ... and in Seattle, when we had NWLink, they charged for the extra usage or if it was too much, requested the customer to upgrade to a commercial account ... which usually has more bandwidth and allows for more to be done with it. Residential accounts have less latitude and in general, if MORE than 60% of your account is used 8 to 5, you will have a problem with the connection and there is a possibility that they are doing it on purpose to cause you to upgrade your account!
  
 

Hi,

Just making sure you know how to grab enough information so you can tell where the problem is ... there are some good spots on teh net like dslreports.com that can help, but you probably already know that.

bapu


Thanks Pedro, but as you can see from my above post (#91) it appears the telco has resolved the problem. Over an hour without one dropout and the longest it's been up in six days.

If it's up for more than four hours we will call the doctor though.

CD problems Ed?*
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
*Connection Dysfunction

still going like the energizer bunny?

good thinking!

bapu


Well I actually said to my self "what would Beagle do" and I did that.

then you must have eaten some becan after that...

Beagle

bapu


Well I actually said to my self "what would Beagle do" and I did that.

then you must have eaten some becan after that...

Beagle

Beagle

bapu


Well I actually said to my self "what would Beagle do" and I did that.

then you must have eaten some becan after that...

and before that...
 
 
and during....

ya
ya
ya