SOLVED: Sonar Jamica: "Failed to lanuch help." error?

Short Story: C3 is all green, but now I've got an error msg and no access to Help. Please help fix this.
 
Long Story: I'm working through the Jamica updates with C3 and SPro went OK. But when I then used C3 to try to update the Local help doc's, C3 gave me an error about a bad drv or UNC code (??) and failed to update. So, I uninstalled the help doc's from C3. All gone. Let C3 Install (not re-install) the help doc's and now SonarPro can't start it. Lovely.
 
So, maybe some setting in preferences, like 'Folders'? I didn't see it, but I could look again. 
 
Time to figure out why Addictive Drums doesn't recognize my computer anymore. It ran fine in Cambridge just last month as I started to see if I'd use it. Apparently not, so un-install time for XLN in my Nov cleanups unless it's working in a couple of weeks again. 
 
Sonar is turning me into a computer tech, sooo I'm starting to spend more time with BiaB doin' songs until the BASICS WORK here and then I can get fancy.
 
 
 
 

I believe this is an indication that the SONAR.CHM file was found but cannot be loaded. SONAR may also throw the message if the file is not found and there is no internet connection. I do not know what message it throws in that case. If the file is not found or the Preference to "Always Use Local Help" is not set and there is an active connection to the internet SONAR uses the help on CW servers.
 
You can test if the SONAR.CHM is OK by running from Windows. It is installed in the same folder as the SONAR program itself. If the file is bad (which would be my guess), delete it and run the Local Documentation installer again.

I do not believe this is a problem with preferences. It is a bad CHM install.
 
It could be permissions or virus scanner. If you are running this all out of C3, it is likely using the same installer over and over. It might be a problem with the copy of the installer itself. C3 is supposed to verify the download. There is an option to delete the file on the same menu as rollback and uninstall.

5MilesHigh
Doesn't the installer do, say a MD5 check or something for integrity?

Yes

You can if you wish. You could also try running the installer by hand as administrator and the virus scanner turned off. If it were my problem, I would call tech support in about 30 mins.

Thank you for help and suggestions. You are and have been a real help with some of my problems including this one.  I already did a rant in another thread about 're-upping' this Jan, as I usually charge for doing diagnostic work for other organizations. Support is usually pretty good, but it's probably another weekend with FLS and BiaB until they will be able to get back to me. Just saying that this is my experience.
 
And I was just getting the W10 sys stable enough to play with SPro using the new HDMI amp, too. We'll see.
 

Very Short Story: Sonar Help seems to presume I have more than 1GB available for temp files. I had placed my temp files on a RAM disk since they are 'TEMPORARY', and generally small and non-persistent. Any guidance on total space required for temp files needed by Installers, Help and Sonar itself when active?
 
It took the best part of this weekend to sort this one out. 
 
Now at the onset, let me state that this is not a problem particular to Sonar.
Both FLS and Biab behaved similarly when trying to get their help files.
However configuring installers to use their own dirs for temp files for extraction is pretty common (ie. zip tools) if more than 1GB is needed.
 
However, it's becoming pretty clear to me that the best option for running Sonar is a BIG C: drive (of whatever sort). Another poster reporting 'All's Well' seemed pretty happy with his 500GB SSD at C: with Pref/Frolder options elsewhere. I still run X1x32 for my legacy stuff, and there were interactions between Pref settings between x32 and x64 settings in X1. I don't recall checking for interactions in Prefs between X1x32 and SProx64. Many of the older CW VSTs also need space on the boot drive. 
 
If I get any guidance about storage requirements, I'll let CW post them.
 
OT comments:
I might get big SSD C: someday, but not until all this OS stuff settles out. That's one example of my reference to a 'dedicated' PC for the DAW. 
 
Oh by the way, it was an update to a mobo prg that controls the RDisk, that set me on the right track. I'd seen this problem before and disabled the RDisk, but some settings somewhere seem to have persisted until I fixed the RDisk with an on/off cycle once again. Oh yeah, it's ReStart now rather than ReBoot. Progress from M$oft at last, and probably a reference to the Start Menu. Once bitten, twice shy of 'updates' as they say ...
 
It's the unintended consequences of interactions that generate failures, in my experience.
 
Time to play!
 
 
 

I'm still thinking a little about this.
I've setup those settings last Feb, though it took 2 tries find them. I'm easily confused. 
Still excellent advice.
 
This may be well outside anything CW can change and may be the result of some MS help functionality. Still, installers, help, and not just those IE caches wish to rent temp space on my SSD for free? REALLY!
 
I'm just happy to not be on 1Mb/s no more.
 
OT: Now, I always use local help and still:
1) Each time I press F1, am I generating ~1GB of temp data on my SSD?
2) Each time I go to a different help page, is this another ~1GB? 
 
I'm just speculating on actual sizes and want to play with Sonar today. Might be just a 1/4 GB.
But MS wants to put this on mobile devices?
 
Well, let's just call that topic A.
 
 Of course, there may just have been misplaced references to the no longer existent B: (RDrv), rather than file size issues, but the drv doesn't show in MyComputer (or whatever MS calls it these days, mine is C....D....). So there shouldn't be any other users, or so I'd think. 
 
The lack of error diagnostics is also a bit disturbing. No msgs reported, even hints of errors. (My favorite is from MS itself "Something Happened! System install has failed.")  May you never see this msg as I have.