joyof60
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[SOLVED] Sonar X3e hangs at splash screen
I've read through a few similar threads but I believe my issue is different as the provided solutions haven't worked. Using Win7 64bit Pro, when loading Sonar X3e, it hangs at the splash screen and never loads. (I have allowed it to sit and 'spin' for a few hours to no avail) I have uninstalled and reinstalled Sonar. I have restored my machine to a prior point a few days ago when Sonar loaded and worked fine with no resolve. I have tried with the interface (octa-capture) on and off. ( a solution from a prior thread) I read a thread about deleting some registry keys during the uninstall but I'm really desiring not to delve into my registry. Does anybody know of a simple fix to this? Or perhaps a difficult fix that maybe an old has been piano player can follow? Thanks in advance to any help or guidance.
post edited by Karyn - 2015/05/27 09:27:42
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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rebel007
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Re: Sonar X3e hangs at splash screen
2015/05/26 01:29:27
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Try holding down the shift key while opening a project, this will open Sonar in Safe Mode, bypassing some of the issues that may occur.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 01:37:58
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Thanks for the reply!
I can't get past the splash screen to open anything. It just hangs at the 'Sonar' splash screen and never loads.
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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mudgel
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Re: Sonar X3e hangs at splash screen
2015/05/26 03:56:19
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Could there be an error dialog open behind the splash screen? If you haven't checked use the Alt+Tab or Windows Key +Tab to cycle through the windows to check.
Open Task manager and see if there is a process like PluginManager or Vstscan running. If there is cancel it. Then try again holding the shift key while you double clicking the Sonar icon or double clicking a project file. That is
Shft+Sonar icon
Shft+Filename.cwp
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mettelus
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Re: Sonar X3e hangs at splash screen
2015/05/26 05:36:28
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Another thing to try is renaming the aud.INI file to aud.bak. This forces SONAR to recreate that file from scratch rather than try to map/load what is in the existing one.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 06:44:32
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I'll give both a try and see. Thanks so much guys! I'll let ya know. Thanks again.
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 18:16:31
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Thanks again Guys, I got it to open, I tried the Alt+tab and Windows+tab keys with no change noted to the splash screen, and I'm not sure where the aud.ini file is, and I called myself looking hard. What I did is start some services that I noticed may be needed, it seems that a lot of services are set to manual and stopped for some reason. Now that it is open, Sonar no longer recognizes my Octa-Capture as a device. I see it available for midi in and outs but not for 'devices'. If I rescan using MME or the other drivers it shows up fine but when reverted back to ASIO the list is blank. Is there also a service that may be needed here as well, and does anybody have an idea as to what it may be? Thanks again so much for all your help!
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 18:35:37
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And I am using the most recent drivers from Roland for the Octa-capture. Thanks again!
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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mettelus
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Re: Sonar X3e hangs at splash screen
2015/05/26 18:42:22
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DOH! I replied from my cell and figured this would happen, sorry about that! The Aud.ini file resides in: C:\Users\[username]\AppData\Roaming\Cakewalk\[SONAR Version] There is one for each version. Renaming this file (to say aud.bak) forces SONAR to recreate it from scratch (but also allows you to rename it back just in case things go awry (rare)). https://www.cakewalk.com/Documentation?product=SONAR%20X3&language=3&help=INI_Files.6.html ... shows what is contained in this file (includes your Audio Interface Settings). You can actually right click on that file and select "edit" to read it if you are curious (but I do not recommend manually editing it this way). Also bear in mind that recreating it may cause preference changes, so you will have to run through the preferences in SONAR to change some things to "how they were." If things do run amok, close SONAR, delete the newly created aud.ini, and rename the aud.bak back to aud.ini (restores the original).
post edited by mettelus - 2015/05/26 18:52:25
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 19:56:11
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Thanks mettelus! I'll try it now that I can find it LOL! I playing hell trying to reinstall my octa-capture drivers now, but I'll let ya know how it goes in just a min!
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 20:01:04
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I actually have three of the AUD.INI files that are each followed by 10 numerical digits. Should I rename all?
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 20:57:55
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Ok, I've successfully reinstalled the drivers for the Octa-capture, and I renamed the aud.ini files to aud.bak. Octa-capture shows to be functional (I'm able to access the GUI and manipulate controls there) but I'm back to square one with Sonar hanging at the splash screen. I'm really wide open to suggestions.
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/26 22:58:30
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Ok, so I have been wanting an upgrade anyway. So I just bit the bullet and upgraded to sonar Pro. Well...it loads, but doesn't recognize my interface (octa-capture) with ASIO drivers? I feel like I Just threw a bucket of money out the window. Maybe I did, I dunno, anybody got any ideas?
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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mettelus
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Re: Sonar X3e hangs at splash screen
2015/05/27 07:47:38
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The part that stand out to me is services being stopped that were restarted. SONAR cannot use anything not recognized by Windows.
If you open "Change Sound Card Settings" (type that in the search field above the Windows Start button), with the Octa-Capture online, does Windows recognize the Octa-Capture? Win7 tries to take control of devices, so if it appears there, select "properties" and then "Advanced" on that next window. The two check boxes in the "Exclusive Mode" box may need to be unchecked (or vice versa). This also needs to be done on the "Recording" tab if is the issue.
From your posts it seems that Win7 is up to something. Another thing to try is open Windows Explorer and right click your C:\ drive, then select "Properties." On that pop-up window, choose the "Tools" tab at the top, and click "Check Now" under the "Error Checking" This will require a reboot (cannot be performed with Win7 actively running), and will force Win7 to "validate itself" on the next reboot (may take several minutes to perform).
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:09:02
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Workin on it Mettle! Thanks so much! I know windows see the octa-capture in devices, and it is set as the default device for playback and recording. I'm giving the validation a shot though! Thanks for being patient with me!
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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Karyn
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:29:53
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joyof60
I know windows see the octa-capture in devices, and it is set as the default device for playback and recording.
That in itself can be good enough reason for Sonar to not show the device as it thinks it's in use by another program (Windows in this case). From past experience the "Allow windows to share audio devices" or whatever the setting is called has been hit and miss at best. Sonar likes exclusive access. Personally I set Windows to use the on-board sound and reserve the audio interface for Sonar only.
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BobF
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:32:16
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Karyn
joyof60
I know windows see the octa-capture in devices, and it is set as the default device for playback and recording.
Personally I set Windows to use the on-board sound and reserve the audio interface for Sonar only.
Ditto ... then I take the output of both and feed a Samson C-Control for sharing speakers ... or not :)
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:38:56
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Great idea! It worked!!!
Sonar now see the octa-capture with ASIO drivers!! I am elated! Good thing you ain't here 'cause I'd kiss ya right square on the mouth!!!! Wow! Thanks so much!!
I will try and remember that advice!
And Bob, I'll look into a C-control as soon as I get new speakers, storm came through last night, now all my monitor speakers do is howl! Guess all the fire poppin out of the sky gottem.
Thanks again so much for all your help guys!
Joyof60 Sonar Plat., Windows 10 Pro (64bit), Custom Build, AMD Rizen 5 @3.95GHz, Assorted HDDs, 32 Gb G.Skill RAM. Focusrite Scarlett 18i20, Roland FA08, coupla guitars and misc. mics, cans, and gadgetry.
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Karyn
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:39:12
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BobF
Karyn
joyof60
I know windows see the octa-capture in devices, and it is set as the default device for playback and recording.
Personally I set Windows to use the on-board sound and reserve the audio interface for Sonar only.
Ditto ... then I take the output of both and feed a Samson C-Control for sharing speakers ... or not :)
I just plug a S/Pdif cable from the onboard sound to my interface to give single button source selection and direct digital recording of any audio in Windows (youtube, etc.) for guide tracks.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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joyof60
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:39:41
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I would mark this solved if I knew how.....just sayin..
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Karyn
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Re: Sonar X3e hangs at splash screen
2015/05/27 08:43:06
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joyof60
I would mark this solved if I knew how.....just sayin..
Edit your first post, it will allow you to add [Solved] to the start of the subject line. or I can do it for you.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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BobF
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Re: Sonar X3e hangs at splash screen
2015/05/27 09:14:52
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Karyn
BobF
Karyn
joyof60
I know windows see the octa-capture in devices, and it is set as the default device for playback and recording.
Personally I set Windows to use the on-board sound and reserve the audio interface for Sonar only.
Ditto ... then I take the output of both and feed a Samson C-Control for sharing speakers ... or not :)
I just plug a S/Pdif cable from the onboard sound to my interface to give single button source selection and direct digital recording of any audio in Windows (youtube, etc.) for guide tracks.
WARNING - DETOUR What I like about the C-Control is it's a matrix so I can have multiple sources and multiple destinations to choose between. I have one of the destinations going to a sub - single button on/off for that, plus a mono button for checking mixes. Pretty handy little box for a bill.
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Karyn
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Re: Sonar X3e hangs at splash screen
2015/05/27 09:22:00
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BobF
Karyn
BobF
Karyn
joyof60
I know windows see the octa-capture in devices, and it is set as the default device for playback and recording.
Personally I set Windows to use the on-board sound and reserve the audio interface for Sonar only.
Ditto ... then I take the output of both and feed a Samson C-Control for sharing speakers ... or not :)
I just plug a S/Pdif cable from the onboard sound to my interface to give single button source selection and direct digital recording of any audio in Windows (youtube, etc.) for guide tracks.
WARNING - DETOUR
What I like about the C-Control is it's a matrix so I can have multiple sources and multiple destinations to choose between. I have one of the destinations going to a sub - single button on/off for that, plus a mono button for checking mixes. Pretty handy little box for a bill.
I thought you were a Bob, not a Bill.. oh well. I'll mark this as Solved as the OP hasn't.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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BobF
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Re: Sonar X3e hangs at splash screen
2015/05/27 09:30:22
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:) I can't tell if you're joking. I am a Bob. A bill = $100
Bob -- Angels are crying because truth has died ...Illegitimi non carborundum --Studio One Pro / i7-6700@3.80GHZ, 32GB Win 10 Pro x64 Roland FA06, LX61+, Fishman Tripleplay, FaderPort, US-16x08 + ARC2.5/Event PS8s Waves Gold/IKM Max/Nomad Factory IS3/K11U
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Karyn
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Re: Sonar X3e hangs at splash screen
2015/05/27 09:32:14
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I was, I'm just not very good at it.
Mekashi Futo. Get 10% off all Waves plugins.Current DAW. i7-950, Gigabyte EX58-UD5, 12Gb RAM, 1Tb SSD, 2x2Tb HDD, nVidia GTX 260, Antec 1000W psu, Win7 64bit, Studio 192, Digimax FS, KRK RP8G2, Sonar Platinum
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