SOLVED: XLN Won't install - and their support isn't helping me

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smallstonefan
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2015/07/27 15:22:02 (permalink)

SOLVED: XLN Won't install - and their support isn't helping me

Hi all,
 
XLN Audio's installer is getting Ajax scripting errors and I can't install any of my XLN products. I submitted a ticket, and they were quick to respond with the standard stuff (update IE, enable scripting, etc.) None of that helped. Then they asked for a log file, which I created and sent, and now it's been 21 days with no communication.
 
I feel like they gave up. :(
 
I'm baffled that there is no other way to install rather than use the web-based installer. Do any of you have any ideas on this? 
post edited by smallstonefan - 2015/07/29 07:01:35

james
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    cclarry
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    Re: XLN Won't install - and their support isn't helping me 2015/07/27 15:48:31 (permalink)
    Have done a full uninstall and then reinstall?


    #2
    Doktor Avalanche
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    Re: XLN Won't install - and their support isn't helping me 2015/07/27 16:25:55 (permalink)
    .. Then run windows update Inc optional updates several times. Temporarily disable any virus scanners or malware scanners.

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    smallstonefan
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    Re: XLN Won't install - and their support isn't helping me 2015/07/27 21:36:06 (permalink)
    thanks guys - I've done all that with no luck. I actually had to refresh my OS, so this is a totally clean system as far as XLN is concerned.
     
    WOW - as I type this I thought for giggles to run the installer for the upteenth time and it's working! I'm a computer guy and I can't explain this one. Perhaps I've installed something else that laid down some files XLN needed. 
     
    weird - thanks for the input!

    james
    My Music at Soundcloud
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    BassDaddy
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    Re: XLN Won't install - and their support isn't helping me 2015/07/28 10:45:47 (permalink)
    Weird stuff happens for sure. I ran Windows updates yesterday and now I am getting the "this file has no program associated with I..." yippee! 

    It's Bass, not Bass.
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    #5
    smallstonefan
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    Re: XLN Won't install - and their support isn't helping me 2015/07/28 12:17:33 (permalink)
    I bought two 2TB external drives to backup all of my samples. One is the primary backup, and the 2nd is a copy of the primary - I'm not doing this rebuild again any time soon!
     
    I think it's time to image my boot drive too, so I could just restore if something goes south...

    james
    My Music at Soundcloud
    #6
    mudgel
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    Re: XLN Won't install - and their support isn't helping me 2015/07/28 23:16:56 (permalink)
    smallstonefan
    thanks guys - I've done all that with no luck. I actually had to refresh my OS, so this is a totally clean system as far as XLN is concerned.
     
    WOW - as I type this I thought for giggles to run the installer for the upteenth time and it's working! I'm a computer guy and I can't explain this one. Perhaps I've installed something else that laid down some files XLN needed. 
     
    weird - thanks for the input!

    Please edit your thread title to add SOLVED. Select, the first post and edit.

    Mike V. (MUDGEL)

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    #7
    smallstonefan
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    Re: XLN Won't install - and their support isn't helping me 2015/07/29 07:01:43 (permalink)
    done, thanks!

    james
    My Music at Soundcloud
    #8
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