SOLVED: got the offer via email - it only shows $545???

Author
Post
Essentials Only Full Version
joden
Max Output Level: -65 dBFS
  • Total Posts : 1263
  • Joined: 2007/09/22 17:03:46
  • Status: offline
2015/01/21 15:46:12 (permalink)

SOLVED: got the offer via email - it only shows $545???

Got the offer from CW for platinum, but if I follow the link it goes to the sale page where there is NO option to log in...it only displays the full price of $545...even when I click to continue to billing amount does not change. I tried logging in to both command centre and my usual store account, and Platinum does not appear as a buy option.
 
Can anyone advise what I am doing wrong here please?
 
Thanks
post edited by joden - 2015/01/21 17:18:50
#1

8 Replies Related Threads
    Beepster
    Max Output Level: 0 dBFS
    • Total Posts : 18001
    • Joined: 2012/05/11 19:11:24
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 16:13:17 (permalink)
    It almost sounds like a spoof email. Report it?
    #2
    joden
    Max Output Level: -65 dBFS
    • Total Posts : 1263
    • Joined: 2007/09/22 17:03:46
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 16:29:56 (permalink)
    yeah maybe it is...but at the email address I am using I have had no spoof emails before...
     
    just as a test I also tried the $14.99 monthly as well. I only goes to the regular $49 monthly sign up. I checked the page source and it all seems kosher. I think the issue is with the shop, somehow??
    #3
    Dave Modisette
    Max Output Level: 0 dBFS
    • Total Posts : 11050
    • Joined: 2003/11/13 22:12:55
    • Location: Brandon, Florida
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 16:30:38 (permalink)
    I had the same situation happen.  I had changed my email address in the new online store and my old products weren't being picked up by the system so it thought I was a new user.  I had to change my email address to the original one I bought X3 with and then it found my old products and gave me an upgrade price.

    Dave Modisette ... rocks a Purrrfect Audio Studio Pro rig.
    http://www.gatortraks.com 
    My music.
    ... And of course, the Facebook page. 
    #4
    joden
    Max Output Level: -65 dBFS
    • Total Posts : 1263
    • Joined: 2007/09/22 17:03:46
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 16:34:51 (permalink)
    ahhh that could be it...I also updated the email address for the new Command centre...okay I will investigate further.
     
    Thanks
    #5
    Andrew Rossa
    Max Output Level: -56 dBFS
    • Total Posts : 1910
    • Joined: 2006/04/14 13:33:18
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 16:46:06 (permalink)
    First, it should be $525 if you chose USD. But the problem, more than likely, is it's not finding the email you used to purchase X3 Producer.
    #6
    joden
    Max Output Level: -65 dBFS
    • Total Posts : 1263
    • Joined: 2007/09/22 17:03:46
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 17:03:00 (permalink)
    Thanks Andrew and to Mod Bod, it was indeed the change of email. If I may have a follow up question, is it necessary to re-download/install Rapture and Dimension Pro?
     
    Also the same question for AD2 and Melodyne - I have the upgraded Melodyne (Editor I think it is called?)
    #7
    Noel Borthwick [Cakewalk]
    Cakewalk Staff
    • Total Posts : 6475
    • Joined: 2003/11/03 17:22:50
    • Location: Boston, MA, USA
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 17:16:44 (permalink)
    No need to redownload if you are already up to date.

    Noel Borthwick
    Senior Manager Audio Core, BandLab
    My Blog, Twitter, BandLab Profile
    #8
    joden
    Max Output Level: -65 dBFS
    • Total Posts : 1263
    • Joined: 2007/09/22 17:03:46
    • Status: offline
    Re: got the offer via email - it only shows $545??? 2015/01/21 17:18:16 (permalink)
    Thanks Noel.
    #9
    Jump to:
    © 2025 APG vNext Commercial Version 5.1