[SOLVED] massive audio dropouts using Pro chan... need help!

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piangio
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2012/09/30 08:58:27 (permalink)

[SOLVED] massive audio dropouts using Pro chan... need help!

Hi everybody. It's happening that every time I "touch" pro chan, audio engine stops. It's not related to asio buffer size because I can use lots of plugins all togheter with any problem; It's not related to the disk cache. Any change to settings doesn't produce any improvement; It's not related to the graphic card. I replaced my GT9400 ge-force with an ATI ddr 2gb but problem is still there; If I "stress" GUI in other ways (opening with dual monitor all the wiews and moving every kind of object, playback doesn't NEVER stop!!! This happens "equally" both on X1 and X2. I can't say when and what has changed my perfect DAW. Yes it was a real killer until the nightmare started. I'm quite completely sure that there is some conflict with any other application or driver but I can't imagine what! CW support didn't give to me any answer to my help call... My PC is built on a AMD phenom quad core with 8GB of RAM on Win7 64 and TC Konnekt 48. Any idea???
post edited by Noel Borthwick [Cakewalk] - 2012/10/06 09:47:35
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43 Replies Related Threads

    daveny5
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 09:06:44 (permalink)
    Did you check your firewire connection? Reseat the cable. Disconnect the TC Konnekt48 and see if it still happens. 

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
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    Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
    #2
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 09:11:12 (permalink)
    Thanks. It was my first operation to check what was wrong. It produced any effect. But, as I told, if I don't touch the Pro Channel, even if I upload on tracks lots of "heavy" plugins, the audio doesn't stop! The DAW records and plays perfectly! ???
    #3
    Noel Borthwick [Cakewalk]
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 09:34:12 (permalink)
    Thats weird. Are you using a control surface? I'm not sure what you mean by "touch prochannel". Did you mean clicking on the prochannel tab or adding modules?
    I would start by resetting your audio configuration to defaults and see if that resolves anything. Under preferences | configuration file. Also try it on a new project by just inserting empty tracks an troubleshoot it one step at a time and eliminate a specific project.
    Its probably best for you to call tech support since they can walk you through various steps and identify whats causing it. Troubleshooting over a web forum is not that easy. 



    Noel Borthwick
    Senior Manager Audio Core, BandLab
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    #4
    John
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 10:14:28 (permalink)
    Troubleshooting over a web forum is not that easy.
    Tell me about it. We do it all the time here.

    But it is interesting that we often have success.



    Best
    John
    #5
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 11:28:52 (permalink)
    Thank you Noel. Touch means that every time I put my mouse and I click on Eq, or click on the edge or on any control of the modules, the audio engine stops and the dropout indicator appears.
    I'm using alpha track remote... I tried without it but with no success.
    Of course I have already rolled back the Sonar configuration to factory set but having no result.
    I'm writing from Italy and I don't practice English very much so I rather prefer forum where lots of problems find solutions.
    I thank you for your answer...
    Hope we'll find together something to solve this problem.
     
    I just add that latency checker tells me that My pc is aOK under normal mode.
    post edited by piangio - 2012/09/30 12:06:40
    #6
    digi2ns
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 13:44:09 (permalink)
    I can duplicate this as well on certain projects. Seems to be more apt to do it with memory intensive plugs added in FX bin, but yes if transport is in motion, any messing with PC will create a dropout.

    As Noel suggested, reverse engineer it-Id do a SAVE AS then start removing things 1 at a time until you can narrow it down on the copy project.


    MIKE

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    #7
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 14:37:59 (permalink)
    piangio: X-2 build 308 is very solid, i dont get any glitches at all ! Im calling up eq's on the fly, moving eq points at random, still no glitches.. I dont use all the features but I dont see issues here so far , maby you should post some system stats and we can go over your system !!
    #8
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 17:08:26 (permalink)
    Starting a new project with only one mono track happens the same problem.
    It seems to me related to GUI. For example: When I move the mouse over the project to reach a new now-time point, the points of the track elipse are blinking.
    I tried a rollback to three firmware ago in my Geforce GT9400 but with no result.
    Please note that this behaviuor happens also on X1.

    #9
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 17:58:24 (permalink)
    piangio :AMD phenom quad core with 8GB of RAM on Win7 64, whats the make and model of the motherboard ! nvidia drivers ... 306.23 - WHQL Release Date Thu Sep 13, 2012 the new card is ATI ddr 2gb ,, what drivers did you use for that card ?
    #10
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 18:32:07 (permalink)
    Bump
    #11
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 18:39:15 (permalink)
    See this link: https://dl.dropbox.com/u/.155662/System%20stat.pdf
    post edited by piangio - 2012/09/30 18:46:57
    #12
    daveny5
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 18:55:57 (permalink)
    Did you change some of the Windows 7 default settings especially those having to do with the display? 

    Dave
    Computer: Intel i7, ASROCK H170M, 16GB/5TB+, Windows 10 Pro 64-bit, Sonar Platinum, TASCAM US-16x08, Cakewalk UM-3G MIDI I/F
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    Controllers: Korg nanoKONTROL, Wacom Bamboo Touchpad
    #13
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 18:57:59 (permalink)
    piangio : http://www.nvidia.com/obj...force_980a_sli_us.html update the chipset drivers first !
    #14
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 18:59:39 (permalink)
    Version 1301 Description M4N98TD EVO BIOS 1301 is the latest bios .. what are you running ?http://www.asus.com/Mothe.../M4N98TD_EVO/#download
    #15
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 19:22:25 (permalink)
    Latest bios already on board. Something happened on the way. The only program installed that I remember related to video was AIRDISPLAY, now uninstalled. Is it possible that something corrupted after uninstall?
    #16
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 19:24:23 (permalink)
    piangio: the chipset drivers are VIP have you updated them>?
    #17
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 19:28:33 (permalink)
    How do I get this? The bios of Motherboard contains chipset firmware I think...
    #18
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 19:32:15 (permalink)
    pian: http://www.nvidia.com/obj...ce_980a_sli_us.html,,, Downloads WHQL driver package for nForce 980a SLI motherboards...install that reboot !!
    #19
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 19:51:09 (permalink)
    Update Ok. No improvement at all. Thank you for your very good help. Now it's too late to go on for me. Tommorrow I will make a little video trying to show this behaviour. Let's hope CW help me... I must complete a mixing session (!!!)
    #20
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 20:08:53 (permalink)
    last thing : what interface make and model and what did you do for video drivers
    #21
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/09/30 20:13:44 (permalink)
    Corsair CMX4GX3M2A1600C8 2GB DIMM DDR3 PC3-12800U DDR3-1600 is 1.65v memory goto bios and manual set voltages and timmings !! stock ddr3 is 1.5v your board cant be stable unless you set it manualy..il look in tomorow
    post edited by StarTekh - 2012/09/30 20:20:49
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    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 05:47:36 (permalink)
    Here 3 files related to: 1-my system https://dl.dropbox.com/u/63155662/System.pdf 2-The system stat after all the bios and firmware upgrade and the tuning of Ram voltage.https://dl.dropbox.com/u/.../System%20stat%203.pdf 3-a quick time mov that shows the problem.https://dl.dropbox.com/u/63155662/My%20X2.mov Note that the quickfix was already present at the start of this thread.
    #23
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 05:55:01 (permalink)
    Please: note also the behaviour of the track elipse points...
    #24
    StarTekh
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 09:34:26 (permalink)
    piangio: im questioning your os install ...given that your ram voltages were not set. how good can it be ?
    #25
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 09:42:56 (permalink)
    I don't understand. How can I do it. Motherboard bios does not have any possibility to change the ram voltage values
    #26
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 09:47:45 (permalink)
    But I also repeat that from the moment I purchased it, I worked hard on X1 without any problem. This began to happen at a certain moment without any reason (I didn't install anything but the windows updates and Airdisplay, now uninstalled)
    #27
    robert_e_bone
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 09:50:42 (permalink)
    Perhaps there are one or more services running in the background interfering with things?

    Antivirus software? Unnecessary things like print spooling, IP helpers, other network stuff?

    Sometimes 3rd-party plugins can also wreak havoc through non-standard coding (I have had some not precisely adhere to VST specs, for example).

    I have also had cases where audio interface drivers are using non-standard code.  I just went through that about a month ago with a Presonus AudioBox 1818VSL. 

    I have also had bizarre latency spikes caused by end-of-life laptop batteries, even though the laptop was on AC at the time.  Disconnecting the battery solved that.

    Bottom line is that there are a number of unknowns with your system.  It has also taken a large number of threads to get a sense of what hardware and driver/bios versions you are running.  It would help if you were to list all of that stuff in a single posting in this thread, so that we could better have a handle on how to help you.

    Also, there was an earlier post about Win7 x32 and memory - yes the 32-bit version can only reference 4GB of memory.  The x64 version can reference far more than any motherboard could possibly have installed.

    Bob Bone

    #28
    piangio
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 10:05:39 (permalink)
    Sonar and its featured aplications is excluded from the routines of Karpersky and Win defender. Bob I don't understand, above all for my poor english, your last two lines about 32bit windows.
    #29
    robert_e_bone
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    Re:massive audio dropouts using Pro chan... need help! 2012/10/01 10:18:46 (permalink)
    1.  32-bit XP can reference only 4 GB of memory
    2.  64-bit Windows 7 can access 192 GB memory
    3.  You need to go through a somewhat painful exercise of stopping things like antivirus programs and also services that are not used for audio processing sessions.  This will allow access to more memory, and will also potentially eliminate the kinds of dropout problems you are experiencing.  Things like print spooling, antivirus programs, and anything connected to IP processing or networking are NOT needed during audio processing sessions.  Sometimes antivirus programs (or others) DO interfere with audio processing applications, such as Sonar.  

    PLEASE PLEASE PLEASE go through and turn things off, one at a time, on a temporary basis, to try to see if anything per item 3 above is contributing to your audio dropouts.  If you find something that is, you have to either work around it, temporarily disable it during audio sessions, or permanently disable it.

    If you find nothing on your system is interfering in any way, shape, or form, THEN you may have exposed some sort of bug within Sonar, although it STILL could be at that point an issue with your audio interface drivers, some unneeded but present hardware device (parallel port), or a bios/chip-set issue.

    Nobody can help you with this set of issues if you haven't exhausted the above possibilities.

    Lastly, can your system be upgraded to the 64-bit Windows 7?  I was a DIE-HARD fan of XP Pro, but Windows 7 is ABSOLUTELY a better OS.  That is also something for you to explore.

    Please respond to the above points, 

    Bob Bone

    #30
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