Answered[SOLVED] saved projects will not load Slate FG-X

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bapu
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2018/10/07 18:53:27 (permalink)

[SOLVED] saved projects will not load Slate FG-X

<edit> Solved by Slate Digital; they provided a new 'B' installer (maybe I missed that one somewhere along the line)  
 
...I can insert Slate FG-X on a new project and save and reopen successfully.
 
On some projects I'm told the iLok driver is not loaded (which it is, and the service is running and I am on the most recent iLok driver). I also cannot insert the plug anywhere on these old projects either. 
 
Sometimes this happens for Slate Trigger2 as well, but not always.
 
This failure only seems to happen on projects that were started and saved with CbB. Any project that was started and saved in SPlat seem to be ok.
 
I'm thinking that it must have been in one of the earlier releases of CbB that dinked up these projects, because as I said I can start and save a new CbB in 2018.09 with FG-X and the project will reload properly. 
 
How to fix this?
post edited by bapu - 2018/10/09 14:04:01
#1
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/07 23:16:02 (permalink)
BTW, never had or have this problem in Reaper, Mixbus (since V4) and Studio One Pro (V3 or V4).
#2
Wibbles
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/07 23:22:07 (permalink)
Reboot?

Just wibbling along, wobbling my wibble.
 
#3
BJZ
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 00:41:15 (permalink)
Wibbles
Reboot?

Same.

 

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#4
bitman
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 00:50:16 (permalink)
This isn't going to be the best because you have to know your plug settings used, but maybe load the offending old project in safe mode without permitting slate plugs from loading the same it as songname-noslate.cwp Then load that song in normal mode and reinsert FG if possible?
#5
Hidden_Symmetry
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 01:09:38 (permalink)
This might be related to the iLok cloud feature.
#6
BJZ
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 01:15:17 (permalink)
bitman
This isn't going to be the best because you have to know your plug settings used, but maybe load the offending old project in safe mode without permitting slate plugs from loading the same it as songname-noslate.cwp Then load that song in normal mode and reinsert FG if possible?

I will give that a try.

 

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#7
BJZ
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 01:17:17 (permalink)
Hidden_Symmetry
This might be related to the iLok cloud feature.

But would that not affect *all* projects?

FWIW my DAW is online 24/7 and AFIK I'm not using the iLok cloud. I authorize all my iLok software to my iLok2.

 

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#8
BenMMusTech
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 07:36:35 (permalink)
Did the windows 10 update go through on your machine? - this happens a lot with Windows updates. I know with every major Windows update...I have to fix my Steinberg Padshop synth...haven't had any trouble with Cake or Wave's licenses...I think sometimes AD2 I have had to fix the license.

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#9
Noel Borthwick [Cakewalk]
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 13:11:18 (permalink)
This would likely be a 3rd party issue rather than a CbB problem. Have you contacted the vendor to report it?

Noel Borthwick
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#10
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 14:16:42 (permalink)
BJZ
bitman
This isn't going to be the best because you have to know your plug settings used, but maybe load the offending old project in safe mode without permitting slate plugs from loading the same it as songname-noslate.cwp Then load that song in normal mode and reinsert FG if possible?

I will give that a try.

That did not work. Same issue.
#11
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 14:20:30 (permalink)
Noel Borthwick [Cakewalk]
This would likely be a 3rd party issue rather than a CbB problem. Have you contacted the vendor to report it?


Why only some CbB projects and not others? If it were a vendor problem it would seem it would have to do it on all 
projects an all DAWs right?
 
I have zero problems in most CbB created projects, zero problems in all Splat (or earlier) created projects and I have zero problems in ALL other DAWS (Reaper, MIxbus, Studio One & Samplitude). 
#12
Hidden_Symmetry
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 14:26:51 (permalink)
BJZ
Hidden_Symmetry
This might be related to the iLok cloud feature.

But would that not affect *all* projects?

FWIW my DAW is online 24/7 and AFIK I'm not using the iLok cloud. I authorize all my iLok software to my iLok2.

Can't discuss it but as Noel said contact Slate keeping in mind FG-X & iLok cloud.
#13
scook
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 14:41:56 (permalink)
When running safe mode tests did you step through each plug-in
1) allowing them to load one at a time
2) allowing only slate plug-ins to load
3) allowing only slate fg-x to load
 
Prior to CbB 2018-09 CbB projects use the same project file version as the last Platinum. Do the project open OK in Platinum?
#14
bitflipper
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 14:53:56 (permalink) ☼ Best Answerby Noel Borthwick [Cakewalk] 2018/10/08 16:17:12
bapu
...If it were a vendor problem it would seem it would have to do it on all projects an all DAWs right?

 
Not necessarily.
 
DAWs don't know anything about plugin authorization. They just load the DLL and call its initialization routine. After that, it's all up to the plugin to do whatever it does inside that black box to set up shop. The DAW should literally be incapable of interfering with that process.
 
Which is not to say that external factors can't ever be involved, e.g. network issues, a failing disk drive, corrupt files, flaky RAM, VC runtime version mismatches, or intrusive anti-virus software. But those things do tend to affect every project and DAW.
 
The error message is probably misleading. It says the service isn't running, but I doubt the plugin actually checks for that. What it really means is that when the plugin attempted to call the service it got a failure code back. Since Pace isn't going to talk about what happens in that call, it'll be an unsolvable mystery without the involvement of Slate, who have paid for the right to get Pace to talk.
 
Has FG-X been updated since you created those problem projects? Could there be more than one instance of it on your system? 


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#15
Jon Sasor [Cakewalk]
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 16:16:13 (permalink)
There shouldn't be any difference between opening projects in earlier revisions of Cakewalk by BandLab or from SONAR. CbB won't have any control over the iLok drivers or any other plugin authorization. Individual plugin auth will get thrown when the plugins themselves are loaded, either from a VST scan or when the project loads, but how that behaves is independent from CbB itself.

Jonathan Sasor
Quality Assurance Engineer 
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#16
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 18:41:36 (permalink)
Hidden_Symmetry
BJZ
Hidden_Symmetry
This might be related to the iLok cloud feature.

But would that not affect *all* projects?

FWIW my DAW is online 24/7 and AFIK I'm not using the iLok cloud. I authorize all my iLok software to my iLok2.

Can't discuss it but as Noel said contact Slate keeping in mind FG-X & iLok cloud.

Oh i so want to interpret the 'cant discuss' to mean FG-X v2 is in work.
#17
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 18:43:22 (permalink)
bitflipper
bapu
...If it were a vendor problem it would seem it would have to do it on all projects an all DAWs right?

 
Not necessarily.
 
DAWs don't know anything about plugin authorization. They just load the DLL and call its initialization routine. After that, it's all up to the plugin to do whatever it does inside that black box to set up shop. The DAW should literally be incapable of interfering with that process.
 
Which is not to say that external factors can't ever be involved, e.g. network issues, a failing disk drive, corrupt files, flaky RAM, VC runtime version mismatches, or intrusive anti-virus software. But those things do tend to affect every project and DAW.
 
The error message is probably misleading. It says the service isn't running, but I doubt the plugin actually checks for that. What it really means is that when the plugin attempted to call the service it got a failure code back. Since Pace isn't going to talk about what happens in that call, it'll be an unsolvable mystery without the involvement of Slate, who have paid for the right to get Pace to talk.
 
Has FG-X been updated since you created those problem projects? Could there be more than one instance of it on your system? 

The answer to both final questions is no and no.
#18
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 18:57:52 (permalink)
scook
When running safe mode tests did you step through each plug-in
1) allowing them to load one at a time
2) allowing only slate plug-ins to load
3) allowing only slate fg-x to load
 
Prior to CbB 2018-09 CbB projects use the same project file version as the last Platinum. Do the project open OK in Platinum?

WRT 1, yes. WRT 2 & 3, i will try those. I will try SPlat but Jon seems to indicate that should not make a difference.
#19
bapu
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 18:58:21 (permalink)
FYI i have submitted a ticket to Slate.
#20
gustabo
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 20:13:55 (permalink)
It's a known issue with FG-X, they posted a newer install file.
http://download.slatedigi...gx/FG-X_1404_B_Win.zip


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#21
Wibbles
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Re: 2018.09.b29: some projects will not load Slate FG-X nor load fresh, yet... 2018/10/08 23:14:57 (permalink)

Just wibbling along, wobbling my wibble.
 
#22
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