Helpful ReplySample Tank 4

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Piotr
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2018/12/16 23:07:27 (permalink)

Sample Tank 4

If they only fixed crashiness of ST3...
 
https://www.ikmultimedia.com/news/?item_id=6964
 
SampleTank 4 will ship early 2019. Through the end of the year, IK is offering a special pre-order discount:
SampleTank 4 SE – an affordably-priced entry into the SampleTank line, offering 2,000 carefully chosen instruments for 30 GB of sounds.
MSRP $/€149.99 – special pre-order price $/€99.99
SampleTank 4 – Over 100 GB of sounds, including 70 GB of newly recorded material for 6,000 sounds overall.
MSRP: $/€$299.99 – special pre-order price $/€199.99
SampleTank 4 MAX – the largest sample library IK has ever produced, over 250 GB including 200 GB of all new sounds. That’s over 8,000 sounds in total.
MSRP $/€499.99 – special pre-order price $/€299.99
Upgrades: Users of existing SampleTank versions, or any other IK product that retails for $99.99 and up, can also upgrade for the special pre-order price of: SampleTank 4 – $/€149.99; SampleTank 4 MAX - $/€199.99.

Regards,
Piotr
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#1
abacab
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Re: Sample Tank 4 2018/12/16 23:20:59 (permalink)
Piotr
If they only fixed crashiness of ST3...

 
I assume that you opened a support ticket with IKM support about your crash issue?
 

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#2
Piotr
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Re: Sample Tank 4 2018/12/16 23:37:25 (permalink)
abacab
Piotr
If they only fixed crashiness of ST3...

 
I assume that you opened a support ticket with IKM support about your crash issue?




I didn't find any specific pattern. :( Just using it and changing 10-20 minutes usually was enough to crash it. So had no idea what to put into ticket different that it is crashing very often and at different cases. :(
It crashed in many different contexts on my comps so I just stopped to try it at some point and used ST3 occasionally ...
 
Did you use it regularly and get it stable? Did you you VST or standalone?

Regards,
Piotr
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#3
msorrels
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Re: Sample Tank 4 2018/12/17 00:37:04 (permalink)
Submitting a detailed crash report won't help.  I have a 100% repro crash on one of their instruments (which means they need to fix Sampletank or fix the instrument) they admitted it's a bug and they could reproduce it but went ahead and closed the bug anyway.  I won't bother submitting anything ever again.

-Matt
 
#4
abacab
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Re: Sample Tank 4 2018/12/17 01:22:48 (permalink)
Unless you can post details here with a step by step to reproduce the crash, I call B.S.

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#5
msorrels
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Re: Sample Tank 4 2018/12/17 01:30:06 (permalink)
To be fair IK's instruments seem to handle extremely low latency settings worse than many soft synths.  Rather than handle this well, Sampletank often just crashes.  I'd bet most of the people with major crashing problems are trying to run extremely low latancies. 
 
IK's support approaches every problem as somehow being your fault and never passes anything onto development, ever.  That gets kind of old.  Software really shouldn't crash.  Sometimes there isn't much a developer can do, sometimes a crash just isn't reproducible, sometimes it's another piece of software more at fault, but I think IK could improve how Sampletank handles things that would improve its stability.  Even if the user does have their latency set too low.

-Matt
 
#6
Fleer
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Re: Sample Tank 4 2018/12/17 01:51:05 (permalink)
I’m with you, Matthew, hoping ST4 will solve this.

"We're just two lost souls swimming in a fish bowl" (Wish You Were Here)
#7
msorrels
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Re: Sample Tank 4 2018/12/17 01:51:06 (permalink)
abacab
Unless you can post details here with a step by step to reproduce the crash, I call B.S.



Fair enough.  I would post the full support ticket but legally that's questionable (I don't have the rights to their statements).  But here's what I sent
 
 
When using the patch Chromatic/Steel Drums/Steel Drums Studio if you play G#3 with a certain pattern Sampletank crashes. I've simplified the MIDI down to just a small snippet. The attached MIDI file has a empty first measure, then 4 notes on G#3 and 4 notes on G#4. SONAR and Reaper all crash when the first G#4 note is played. Cubase Pro 9.5 doesn't crash but it's audio engine stops working and the G# key on the Sampletank keyboard becomes "stuck".

 
 You can download the test MIDI file here:
https://drive.google.com/open?id=1CVaficb9riYGmjWhvMeSikYPNK931pgg
 
They confirmed it and claimed that they submitted it to development on Dec 7, 2017 and closed the support ticket.  So it has been a year now.  I just checked and it still crashes. 
 
 

-Matt
 
#8
abacab
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Re: Sample Tank 4 2018/12/17 01:55:11 (permalink)
I run a FireWire interface using ASIO at 256 samples, and never see a crash.
 
That's an effective latency of 5.8msec at 44 kHz in CbB, which I find acceptable for soft synth use.

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#9
abacab
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Re: Sample Tank 4 2018/12/17 02:16:21 (permalink)
msorrels
 
Fair enough.  I would post the full support ticket but legally that's questionable (I don't have the rights to their statements).  But here's what I sent
 
 
When using the patch Chromatic/Steel Drums/Steel Drums Studio if you play G#3 with a certain pattern Sampletank crashes. I've simplified the MIDI down to just a small snippet. The attached MIDI file has a empty first measure, then 4 notes on G#3 and 4 notes on G#4. SONAR and Reaper all crash when the first G#4 note is played. Cubase Pro 9.5 doesn't crash but it's audio engine stops working and the G# key on the Sampletank keyboard becomes "stuck".

 
 You can download the test MIDI file here:
https://drive.google.com/open?id=1CVaficb9riYGmjWhvMeSikYPNK931pgg
 
They confirmed it and claimed that they submitted it to development on Dec 7, 2017 and closed the support ticket.  So it has been a year now.  I just checked and it still crashes. 
 


I can reproduce that crash consistently just playing the G#3 note from the MIDI keyboard, no MIDI file needed.  There is a sour note in that preset for sure, without a doubt!  The other notes seem to play fine, but the G#3 seems to use a round robin that hits a bad sample that you can hear is off key, then boom!
 
Sorry to hear that they never fixed that one!  But I never ran across that preset before, so I was skeptical. 
 
Thanks for the info!
 
Cheers!

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#10
kitekrazy1
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Re: Sample Tank 4 2018/12/17 03:38:11 (permalink)
This doesn't belong in the deals section just yet.

Sonar Platinum, W7 Pro 32GB Ram, Intel i7 4790, AsRock Z97 Pro 4,  NVidia 750ti, AP2496
 
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#11
bdickens
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Re: Sample Tank 4 2018/12/17 03:40:05 (permalink) ☄ Helpfulby abacab 2018/12/17 03:46:42
They close the ticket automatically when they reply. If and when you have further information or any other kind of follow up, you open it back up and reply.

Yeah, I know it seems kind of weird but that's how their system works. They also explain it to you very clearly.

Byron Dickens
#12
msorrels
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Re: Sample Tank 4 2018/12/17 04:50:39 (permalink)
Technically the pre-order is a deal.  The price after the new year will be higher.
 

-Matt
 
#13
frragnarsson
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Re: Sample Tank 4 2018/12/17 12:24:40 (permalink)
I find SampleTank 3 and SampleTank 2 very stable.
#14
Piotr
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Re: Sample Tank 4 2018/12/17 22:23:15 (permalink)
frragnarsson
I find SampleTank 3 and SampleTank 2 very stable.





Hm, lucky you. To be honest I was never able to play with it for any longer while as crash seemed to be inevitable (in about up to 20 minutes from starting with playing it). It makes me sad as there are many possibilities there.  But after few tries and crashes usually I am changing VSTi for anything what actually works long enough to complete what I have in mind.
 
Just for example started Sonar, added ST3 VST2, added guitar for part 1, 3 changes of patch, few plays, and in about 2 minutes:
 
Error - Unhandled Exception
A fatal error has occurred.
Module: C:\Program FilesMK Multimedia\SampleTank 3\SampleTank 3.vpa

Regards,
Piotr
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#15
BobF
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Re: Sample Tank 4 2018/12/17 22:42:33 (permalink)
frragnarsson
I find SampleTank 3 and SampleTank 2 very stable.




Same here.  ST3 is solid.  The early VST3 was flaky, but that was resolved long ago.  For me anyway.

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#16
IK_Multimedia
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Re: Sample Tank 4 2018/12/19 18:00:10 (permalink)
Also, IK Support does submit verified issues to development.  You can reply at any time to your ticket (yes, that closing of the ticket is necessary and a pain and there should be an update coming that will get rid of that oddity) and they will provide a status and also bump the submitted bug with the devs where necessary/appropriate.
#17
IK_Multimedia
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Re: Sample Tank 4 2018/12/19 18:02:53 (permalink)
Piotr
frragnarsson
I find SampleTank 3 and SampleTank 2 very stable.





Hm, lucky you. To be honest I was never able to play with it for any longer while as crash seemed to be inevitable (in about up to 20 minutes from starting with playing it). It makes me sad as there are many possibilities there.  But after few tries and crashes usually I am changing VSTi for anything what actually works long enough to complete what I have in mind.
 
Just for example started Sonar, added ST3 VST2, added guitar for part 1, 3 changes of patch, few plays, and in about 2 minutes:
 
Error - Unhandled Exception
A fatal error has occurred.
Module: C:\Program FilesMK Multimedia\SampleTank 3\SampleTank 3.vpa


This would be enough information to at least start the process and I'm sure they can assist you in getting any other appropriate information in order to help.  A ticket can be opened at http://www.ikmultimedia.com/contact-support
#18
Piotr
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Re: Sample Tank 4 2018/12/19 22:23:11 (permalink)
IK_Multimedia
Piotr
frragnarsson
I find SampleTank 3 and SampleTank 2 very stable.


[....]
Just for example started Sonar, added ST3 VST2, added guitar for part 1, 3 changes of patch, few plays, and in about 2 minutes:
 
Error - Unhandled Exception
A fatal error has occurred.
Module: C:\Program FilesMK Multimedia\SampleTank 3\SampleTank 3.vpa


This would be enough information to at least start the process and I'm sure they can assist you in getting any other appropriate information in order to help.  A ticket can be opened at http://www.ikmultimedia.com/contact-support




Well, I guess I should give a try. To be honest I have rather sad experience about reporting issues which I can only describe in general without exact repeatable failure path, but who knows... It would be big thing for me to be able to use ST3 regularly just like I do with Amplitube which run smoothly and stable for me...
 
I think after all those incoming holidays it would be good point to start with new hope and report the thing :)
 
Thank you for your response and encouraging me to do it.

Regards,
Piotr
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bdickens
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Re: Sample Tank 4 2018/12/20 02:24:41 (permalink)
I had an issue with being unable to authorize and it got sorted out after some back and forth. I found IK support to be pretty responsive.

Byron Dickens
#20
IK_Multimedia
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Re: Sample Tank 4 2018/12/21 22:36:17 (permalink)
Piotr
IK_Multimedia
Piotr
frragnarsson
I find SampleTank 3 and SampleTank 2 very stable.


[....]
Just for example started Sonar, added ST3 VST2, added guitar for part 1, 3 changes of patch, few plays, and in about 2 minutes:
 
Error - Unhandled Exception
A fatal error has occurred.
Module: C:\Program FilesMK Multimedia\SampleTank 3\SampleTank 3.vpa


This would be enough information to at least start the process and I'm sure they can assist you in getting any other appropriate information in order to help.  A ticket can be opened at http://www.ikmultimedia.com/contact-support




Well, I guess I should give a try. To be honest I have rather sad experience about reporting issues which I can only describe in general without exact repeatable failure path, but who knows... It would be big thing for me to be able to use ST3 regularly just like I do with Amplitube which run smoothly and stable for me...
 
I think after all those incoming holidays it would be good point to start with new hope and report the thing :)
 
Thank you for your response and encouraging me to do it.


No problem!  I hope it gets sorted for you.  I agree the holidays are nuts, so I don't blame you for reporting afterward if you choose to and I do hope the holidays give you that new hope you mention :)
#21
Eugene_Tsepenuk
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Re: Sample Tank 4 2018/12/22 11:23:05 (permalink)
I have SampleTank 3SE, and I'd like to upgrade it to SST4SE - but I don't see such option.
Only upgrades to ST4 and ST4MAX are available. Hmmm... But why? :-)
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jude77
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Re: Sample Tank 4 2018/12/22 15:46:38 (permalink)
Eugene_Tsepenuk
I have SampleTank 3SE, and I'd like to upgrade it to SST4SE - but I don't see such option.
Only upgrades to ST4 and ST4MAX are available. Hmmm... But why? :-)


Here ya go  https://www.ikmultimedia.com/products/st4/ 

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#23
Eugene_Tsepenuk
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Re: Sample Tank 4 2018/12/23 01:29:16 (permalink)
jude77
Here ya go  https://www.ikmultimedia.com/products/st4/ 

And I see ST4SE available only for pre-order, not for upgrade.
In other words, there is no upgrade from ST3SE to ST4SE.
I still can crossgrade to ST4 "standard" or ST4MAX, but... actually, I don't need them.
#24
IK_Multimedia
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Re: Sample Tank 4 2018/12/24 18:35:45 (permalink)
Eugene_Tsepenuk
jude77
Here ya go  https://www.ikmultimedia.com/products/st4/ 

And I see ST4SE available only for pre-order, not for upgrade.
In other words, there is no upgrade from ST3SE to ST4SE.
I still can crossgrade to ST4 "standard" or ST4MAX, but... actually, I don't need them.


If you purchased ST3 SE or got it as part of a hardware or software bundle after November 13, 2018 you'd get it free upon release of ST4.  Otherwise, it is specially priced for pre-order at 99.99 and you could use JamPoints to bring that down another up to 30%.  Note that the 30GB included with SampleTank 4 SE is almost as large as what is in the full non-SE version of SampleTank 3 (or about 4x what is included with SampleTank 3 SE currently).
#25
bselack
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Re: Sample Tank 4 2018/12/24 18:55:24 (permalink)
So what about those of us buying Total Studio Max after November 13th. Do we get anything?
 
#26
ZincTrumpet
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Re: Sample Tank 4 2018/12/24 19:49:02 (permalink)
bselack
So what about those of us buying Total Studio Max after November 13th. Do we get anything?




I asked that question in the Software forum thread; we should get ST4 SE in our account.

ZincT

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#27
e-cue
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Re: Sample Tank 4 2018/12/24 21:00:05 (permalink)
IK_Multimedia
Also, IK Support does submit verified issues to development.  You can reply at any time to your ticket (yes, that closing of the ticket is necessary and a pain and there should be an update coming that will get rid of that oddity) and they will provide a status and also bump the submitted bug with the devs where necessary/appropriate.




Fantastic news.  I can't wait to get Amplitube3 working in Pro Tools again.  
#28
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