Seriously Cakewalk I need some tech help here. I don't think my email went through. HELP!

Yes... it's me again. Hopefully there is still a Cakewalk rep logged in. I just put my tech support request in but after I submitted it I get a page telling me "The internet is broken...". I gotta figure this stuff out and it's too detailed to do over the phone.

Beepster


Seriously... I'm about to pop. I need this stuff to work. I am completely exhausted from wrangling with it all. Would I have gotten a notice in my email if the ticket was received? I just need to know if this went to the right people. I am quite literally getting desperate at this point.

Whats the problem?

As far as the specific issues in the support request I've already tossed those into these forums and gotten a lot of help but now it's time to get specific advice from Cake for their take on the issues so I can move on confidently. I doubt you guys want to deal with the wall of text I just tossed at them.

Are you a CW tech support guy? I mean I could detail the issues and would appreciate any advice but I've kind of been spinning the forum wheels for the past few days (which has definitely been helpful) but I'm looking for very specific advice about compatibility issues with hardware devices I own or may upgrade to and system/Win7 configurations to optimize X1 based on Cakewalk's own recommendations. Seriously I typed it all up for them so they could review it themselves and offer their opinions as the DAW manufacturer. See what I mean? I really am just frustrated and probably overblowing things but I'm tired and need to get things done. I am more just trying to verify how to get this info to the proper people within CW with this thread. Not leech advice off other users.

Beepster


Are you a CW tech support guy? I mean I could detail the issues and would appreciate any advice but I've kind of been spinning the forum wheels for the past few days (which has definitely been helpful) but I'm looking for very specific advice about compatibility issues with hardware devices I own or may upgrade to and system/Win7 configurations to optimize X1 based on Cakewalk's own recommendations. Seriously I typed it all up for them so they could review it themselves and offer their opinions as the DAW manufacturer. See what I mean? I really am just frustrated and probably overblowing things but I'm tired and need to get things done. I am more just trying to verify how to get this info to the proper people within CW with this thread. Not leech advice off other users.

You really need to call if it's that important.
Honestly, you are starting to sound condescending to the forum, and your "emergency" of wanting someone to tell you what to buy is not really an emergency.
Have a nice day.

I don't understand how that's condescending, dude. You guys have helped point me in the right direction in the past few days and now I know what to actually ask the support guys. If I've offended you I'm sorry. I've been headfirst into this stuff since last tuesday and I'm starting to burn out so maybe I'm coming off like a jerk. I really just want make this thing work properly.

Beepster its late and a CW person may or may not be online here. Take it easy and let things develop as they will. The forum will support you in anyway it can but posting to CW here is not a great idea.

If you could post your questions you might be more likely to get a response that will answer those questions.

What I think is a little perplexing to the forum is knowing you have questions for CW tech but haven't posted them here and you are seen as attacking CW for no response. I know that is not your intention. Yet you know how this forum works so it is a little off putting.

On the other hand we may be able to help but you have to give us a chance.

geez... I just double checked my posts... how have I been a jerk here? I mean I can be a jerk sometimes but these are pretty valid questions. Am I getting hazed or something? ooohhh my weary brain... maybe I'll just lurk. Thanks anyway guys.

I'll be calling them tomorrow to sort it out and make sure the details get sent to the right people. If they have browser support issues with their webpage they should post that info. Doesn't matter though because I will not deviate from my browser setup. I will have to get a direct email address I guess if that is the problem. Thank you.

Beepster:

This forum is not for receiving help from Cakewalk Tech Support. This forum is here for us users to help each other.

If you want help from Cakewalk, you have to contact their official Tech Support, as you tried to do with an email (but by phone would be faster and best.) Now, if you're not sure your email was sent, try again. Email clients usually save a copy of sent email, so you could find that saved sent email, and re-send it.

Now, I'll try to answer your questions.

A) Did you go to your Cakewalk store account and look for a link to the Video you purchased? Usually, as with other download purchases, their is always a link to re-download what you purchased, and that link is available through your Cakewalk store account.

B) The Echo Layla 3G is a nice unit. If you have a newish motherboard, the problem may be because the motherboard doesn't have proper support for the PCI bus. Newer motherboards have dropped proper support for PCI because they opted to support newer technologies such as PCIe and such. If your motherboard is a newish one, you may be seeing this drop of proper support for PCI and as a consequence you experience drop outs, pop and clicks and bad performance from your PCI based audio interface. I'm afraid the only solution in such a case is to get an audio interface that is not PCI based, such as one that is based on PCIe, firewire, or USB.

C) There are a few BIOS settings a number of us have found to render better performance for our DAW based systems. That is, disabling mostly power management settings in the BIOS, settings such as CPU Enhanced Halt (C1E), and C3/C6/C7 state Support. Other than that, I see no reason X1 should not run optimally by loading the BIOS Optimized default settings, and then disabling such Power Management features as listed above.

The other things that improve system performance are to disable Core Parking in Windows if you're running Windows 7, using the Power Option scheme of always on, disable Windows Sounds, and don't use but disable any wireless network adapters, if applicable.

You can see the link below for how to do the Windows tweaks mentioned above and if you want to take a look at any other Windows 7 tweaks (but any other tweaks are really not needed, as Windows 7 is basically good to go, right out of the box.)
 
http://forum.cakewalk.com/tm.aspx?m=1862515

Finally, use the DPC Latency Checker to see if your system reads stable.

Hope this helps.
 
EDIT:
 
Put in the SONAR/Windows 7 teaks link, I forgot to put in here. Oops.

Yes... I agree and I am a rather patient fellow despite rather disturbing personal hurdles which I won't get into. I do however break sometimes and seeing that error page... after a non stop week of plugging away at this... and after a full year of planning this... well it didn't break me but it certainly bothered me. I will sort it out as I always do. As far as my friend upthread... not sure what his problem is but I don't think that was cool. Whatever. Peace.

Sorry chuckebaby... I didn't read your whole post. Yes I tried multiple times and the same error came up. If I had a direct email I could do it that way but it's far too late now. I'm just gonna call tomorrow and make absolutely sure it goes through and it is in tech support's hands. Thanks. I'll get this sh*t working come hell or high water. Just tired is all. I haven't even picked my guitar in a week and that makes me cranky.

Ha... COUNTRY HOUSES FOR ALL!!!

Thanks mudgel (and again to all of you) but I'll let it sit for tonight. I'll call them tomorrow even though it's long distance. I've got some food in my belly now and stepped away from this mayhem for a bit (watching some Torchwood) and calmed myself down. Not to go into too much detail but just to add some perspective... I'm not a healthy guy. I ain't dying but I'm not gonna live to be a ripe old age. I'm in constant physical pain and lost everything, including my career, due to my affliction. The only thing that'll save me now is my music. I'm no chump nor a quitter though so I've scrounged every last penny I could to dump into this recording stuff over the past few years so I can teach and produce music again. I really just want to be able to make some money based on my own merits or at least not just be languishing while the days and years pass by. Seeing that error tweaked my last nerve a bit and sent me into my "JUST DO IT!!!" mode. No excuse but yeah... there you have it. We all have our annoyance thresholds and tonight mine was crossed. I'll get it all done though. Thank you all again for the input. Tomorrow is another day to break down barriers and open new doors. Peace.

I will. Thank you.